Fairfield Pointe

Reviews

• SB

  Stephanie Byrd

  5 days ago
  5.0
  Omggg Alley was awesome....this place is beautiful ❤️ the lobby and property is so well kept up.... customer service the 💣 bomb... APARTMENTS BEAUTIFUL....ILL BE APPLYING THIS WEEK.. LASTLY, THE RENT IS VERY AFFORDABLE!!!! After reading these REVIEWS, IM A LITTLE SCARED NOW 😢 maintenance team is awesome I see...
• CH

  Cheryl Harris

  Jan 4, 2026
  1.0
  I felt that the apartments were over priced for the amenities. Some of the staff were very condescending toward myself and my family who are people of color. Furthermore. I feel that the car policy that they have put in place is geared toward a certain demographic.
• TT

  Tee

  Dec 20, 2025
  4.0
  Great!!Fast!.
• EF

  Evan Fischer

  Dec 14, 2025
  1.0
  TLDR; Roaches, useless management, illegal charges. I lived on this property from 05/2019 through 11/2025. I first lived in a 2bd unit with a roommate, then lived in 2 - 1bd units over the following 5 years. On Christmas Eve, 2023, a drunk driver crashed their vehicle through my bedroom wall in the unit I lived in on Raleigh Ct (Pictures attached). Management provided absolutely nothing to assist while I was displaced due this. I was then forced to move to another unit. In October 2024, I discovered a cockroach in my kitchen. I immediately opened a maintenance ticket with the property. A worker was sent and inspected my unit, and recorded that it was clean and did not require any hygiene remediation. The worker told me that the roach problem in my building started in a unit 2 floors below me after a resident moved out and they discovered an unreported roach infestation. The roaches then infested several neighboring units before eventually making their way to the top floor to infest my unit. The worker treated my apartment with bait and returned every 2 weeks for the next 2-3 months, all the while I continued to see roaches in my apartment and was terrified of eating anything in my home. The worker then closed out my ticket and stated that the issue was resolved, even though I continued to see and take pictures of roaches in my unit. I then sent an email to the property manager demanding a better response to the issue. They sent the worker out again, and they used the same bait that failed to work before. They refused to hire professional pest control to treat the entire building, even though the issue affected multiple units already. After 6-8 months from the first sighting, I finally resolved the issue after taking measures of my own to treat the infestation. I got a job offer in California in 11/2025, and gave 30 day notice to move out of my unit. I paid $200 for professional cleaners to clean the unit after I moved all my stuff out, and turned in the keys on 11/7/2025. On 11/26/2025, I got an email stating that I owed some $490 for "Damaged carpeting" that they claimed needed to be replaced. I replied asking for pictures of the claimed damage and any additional details available regarding the issue. I received a reply from Mikayla Rogers, "Assistant Community Manager", that said "I am not able to go into to much detail" ... "The charges stand". I sent a total of 5 replies asking for photos of the supposed damage, each time Mikayla Rogers responded with increasing hostility denying my request. I then CC'ed the property manager, and received an email from Samantha Cain, "Accounting Rep", who finally sent an attached PDF with pictures of the "damage". The pictures did not show any apparent damage that was not normal wear, and per Ohio tenant law, it is illegal to charge fees for normal wear and tear of carpeting in rental units. I would absolutely recommend avoiding this property. The management is useless at best, and actively malicious at times. I cannot overstate the mental impact that the roach infestation has had on me, and the way they handled the additional charges after move out is despicable. If I still lived in the area I would seriously consider legal action, but I can't justify a $500 flight to dispute a $490 fee even though I am very tempted just to spite them.
• TL

  Torri Lenoir

  Nov 25, 2025
  1.0
  me and my sister applied here recently and we thought the car policy was weird since they require your cars to look brand new without a single dent or scratch to it…besides that, we applied and Got denied because they expect you to already have a years worth of the rent when you apply (which I thought would be a good thing to know before applying before wasting the money) oh yea, you have to pay the $150 security deposit at the time of application totaling $200 all together to apply here. altogether was a mess but the woman who helped us (Ally) was the sweetest and extremely helpful so the star goes to her!

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