Many customers reported difficulties in communication with the HOA management, citing intentional barriers and lack of responsiveness.
Customer Service
While some staff members received high praise for their helpfulness and professionalism, others were criticized for poor service and lack of support.
Management Quality
Several reviews highlighted the effectiveness of specific property managers, particularly Renee Bell and Pam Hendricks, who were noted for their responsiveness and proactive approach.
Fee Transparency
Customers expressed frustration over unclear fee structures and charges, particularly regarding HOA dues and late fees.
Community Standards Enforcement
There were complaints about the lack of enforcement of community standards, such as property upkeep and maintenance issues.
SM
Susan McCrary
Sep 22, 2025
4.0
I am appreciative of your help. I just wish it was easier to communicate.
RM
Richard McDowell
Sep 18, 2025
1.0
Nathalie works hard at pushing her work off onto others. Very frustrating experience all around. Associa charges for any document you want to view regarding your HOA. They even charge for viewing the minutes of their meetings, at least this is what was told to us by Nathalie and Nikki. This cannot be legal. My wife and I are working with our attorney to get to the bottom of the information relayed to us by Nathalie and Nikki.
CC
chernobyl
Aug 15, 2025
1.0
Abysmal HOA for a lovely location. Communication is intentionally designed to be difficult to start and keep up with them. The way all our residents are treated is rude at best, and downright insulting and condescending at worst. When they are called out on the negligence, selectivity, inconsistency or hypocrisy in their own statements and actions, they either try to convince you that you simply misunderstand, or just stop responding entirely and ignore you to try to get you to forget their incessant assumptive behavior.
SS
Stephen
Aug 14, 2025
1.0
Paid my HOA dues for the year in full in January. I will no longer be living in the property as of Sept. RPM/Associa is refusing to return me Sep-December HOA fees even though I will no longer be a tenant in a community they "manage".
Also, they do absolutely nothing to enforce the "standards" the community says are required (Lawn care, property upkeep, etc.) People have yards that are 100% weeds that they cut once a month yet there are no repercussions. What are we even paying for?
JT
Jeremy Turner
Jul 21, 2025
5.0
An excellent company. Very concerned on taking care of their cproperties the right way. I absolutely love Michelle!
Frequently Asked Questions About Real Property Management and Community Management Solutions
What services does Real Property Management and Community Management Solutions provide?
They offer property management, community management solutions, and building maintenance services.
Where is Real Property Management and Community Management Solutions located?
It is located at 5550 Blazer Parkway, Suite 175, Dublin, OH 43017, USA.
How can I contact Real Property Management and Community Management Solutions by phone?
You can call them at +1 614-766-6500.
What is the business email for customer service at Real Property Management and Community Management Solutions?
You can reach customer service via email at customerservice@associaonline.com.
Is Real Property Management and Community Management Solutions currently open?
Yes, the business is currently open and operational.
What is the timezone of Real Property Management and Community Management Solutions?
The business operates in the America/New_York timezone.
Does Real Property Management and Community Management Solutions have an official website?
Yes, their website is https://www.rpmanagement.com/
What nearby places are useful for customers visiting Real Property Management and Community Management Solutions?
Customers can visit Associa for additional property management and legal services nearby.
Are there dining options near Real Property Management and Community Management Solutions for visitors?
Yes, nearby restaurants include Two Brothers (cocktail bar and lounge), LongHorn Steakhouse, Bob Evans, Mi Tradicion, Casa Patron, Ronin Restaurant, Noodles & Company, and Chipotle Mexican Grill.
What nearby businesses could be helpful for employment or staffing needs near Real Property Management and Community Management Solutions?
Nearby employment agencies include Robert Half - Staffing Agency, Robert Half Recruiters & Employment Agency, and InnoSource.