Business Details
About
Property Management CompanyHousing Rental
We are Progress Residential. Recognized as one of the largest providers of high-quality, single family rental homes in the Columbus area. We’ve modernized the industry, making it easy for you to find, lease and love your perfect home. Our online experience allows you to find your home, experience an in-person self-showing, apply, sign and get ready to move all from your phone! If you're looking for a not so typical rental home experience, you've come to the right place.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
2.6
148 reviews
5 stars
54
4 stars
5
3 stars0
2 stars
4
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and unhelpful customer service, with long wait times and difficulty reaching representatives.
Maintenance Issues
Numerous reviews highlighted significant delays and poor quality in maintenance responses, with unresolved issues persisting for extended periods.
Application Process
Several customers expressed frustration with the application process, citing unclear criteria for approval and issues with refunds for application fees.
Hidden Fees
Customers frequently mentioned unexpected fees and charges, leading to dissatisfaction with overall rental costs.
Positive Staff Experiences
Despite negative feedback, some customers praised specific staff members, particularly Danielle Edwards, for their helpfulness and responsiveness.
- JAJonna Alexandria3 days ago5.0Amazing maintenance staff! Any maintenance issue I’ve ever had has been quickly resolved and fixed correctly. The best hands down and Matt really went above and beyond to make sure my carpet issue was handled swiftly. Thanks Progress!
- JSJasmin SevereNov 5, 20255.0Progress has accepted me when i thought no one else would . They care about their tenants and you can’t say that about many leading offices . I def recommend everyone I know looking to rent a home to look through this company first !
- MNMs NiomeOct 27, 20255.0Thank you Irene for all your help.
- AGAmber GoinsOct 24, 20255.0Every time James D. come to complete a work order he get the job done fast. It’s great to have someone that will make sure things are done the right way. I really appreciate it.
- AHAndrew HelveyOct 8, 20251.01 star is generous. This has been by far the worst rental experience we’ve ever had. These people are the lowest of the low. The “customer service” is a joke. Rude, non-caring, non-helpful. The website is ridiculously glitchy at the tenant’s expense. I incurred several late fees because my account just magically stopped being enrolled in auto pay and then they wouldn’t refund the late fees even when I had screen shots that my account was enrolled in auto pay. Getting any maintenance issues resolved is an absolute joke and waste of time. Same with any customer service issue. When we tried to give our notice to vacate their website wouldn’t allow us to and I tried multiple attempts to get it resolved — only resulting in us having to pay more money for a house we’re no longer living in. Now they’re trying to tack on one last late fee because they didn’t have the correct pro-rated last month’s rent in my account, and I didn’t want to pay the entire balance given their shady history, in fear it wouldn’t get refunded. It’s just all insane. To cap it all off — I saw that they have raised the rent by almost $1,500 on the house we rented barely a year ago. It’s highway robbery and I ASSURE you, if you are looking at this property, it is not in the SLIGHTEST worth this amount per month. It is so shoddily put together and the fireplace isn’t functioning (another thing they lied about in our application process). I’m contacting an attorney and filing a BBB complaint against them — something I’ve never done, and this is the second bad google review I’ve ever left, if that tells you how negative of an experience we’ve had with them. I just don’t want anyone else to have to experience it themselves, so please — listen to all the other reviews and do not give these crooks your money.
Frequently Asked Questions About Progress Residential
What kind of rental homes does Progress Residential offer in Columbus?
Progress Residential offers high-quality single family rental homes in Columbus, including 3 to 6 bedroom homes that are pet-friendly and smart home rentals.
How can I find and lease a home with Progress Residential?
You can find, lease, and prepare to move into your ideal home entirely online, including self-showings, applications, and signing documents via your phone.
What are the office hours of Progress Residential in Columbus?
The office is open Monday to Friday from 9:00 AM to 4:00 PM and closed on weekends and holidays.
Does Progress Residential require appointments for visits or services?
Yes, appointments are required as indicated by their service attributes.
What property management services does Progress Residential provide?
They provide rental property management, rent collection, lease services, rent assistance, and real estate rental services.
Where is Progress Residential's office located?
Their office is located at 4187 Arlingate Plaza, Columbus, OH 43228, USA.
What are some nearby places to Progress Residential's office that might be useful for renters?
Nearby places include the Photo Internet Cafe Studio for printing services, CVS Health pharmacy, and Bassett Services for heating, cooling, plumbing, and electrical needs.
Are there nearby amenities for health and medical support around Progress Residential?
Yes, nearby health-related amenities include KabaFusion offering home health care and drugstore services, and the American Red Cross Blood Donation Center.
What recreational and fitness options are near Progress Residential's Columbus office?
Rock Solid Academy, a nearby gym, offers fitness opportunities close to the office location.
Can I visit Progress Residential's online platforms for more information?
Yes, you can visit their website at https://rentprogress.com, their Facebook page, Instagram handle @progressresidential, LinkedIn, and YouTube channel.