15 Bank Apartments

Reviews

• MM

  Milla Maia

  3 days ago
  2.0
  Nick should be the one in charge of this building. He genuinely tries to improve the community, cares about residents, and goes above and beyond every day. He is kind, proactive, hardworking, and truly the only positive thing about living here. Everyone loves Nick, and for good reason. Unfortunately, the building administration does not care about the people who live here — especially renters. They only seem to care about money. Everything comes with a charge, rents keep increasing, and there is little to no concern when residents are facing real issues. I had a terrible experience with the staff overall. Many employees appear overwhelmed and stressed, likely due to understaffing. The administration should hire more people and create a healthier environment instead of pushing amenities costs onto residents while ignoring their concerns. The only exception is Nick and the maintenance team—they are the reason this place is even tolerable.
• AC

  Anne-Marie Ditta (Executive Career Coach)

  Dec 11, 2025
  5.0
  I had a great time, and met so many new neighbors. Thanks to the wonderful staff at 15 Bank Street. Happy holidays.
• ND

  N D

  Nov 20, 2025
  1.0
  Neverending earsplitting renovation/construction noise and sky high rents. The management response "Exciting new changes coming!", doesn't make living here any easier
• VZ

  Vini Zaninovic

  Nov 10, 2025
  2.0
  When we first moved in (Fall 2024) the building was great, lots of events and management staff were kind and helpful. Towards Spring-Fall of 2025 we faced lots of issues including: staff unresponsiveness, elevators consistently out of service, rats in the front and around the dog park, the dog park door consistently broken, and extremely rude maintenance staff. Now we moved out and we are unable to pay our final bill because they are using a service provider that is also unresponsive via email. Huge decline in building management over the past year. Only plus was Nick and the concierge staff who were always kind and helpful.
• KA

  Kelsey Aquino

  Sep 22, 2025
  1.0
  Update 11/4: It's now over 2 full months since we've moved into the new unit and I'm still waiting for the rest of the deposit. They sent a partial payment, citing a bookkeeping error, I politely responded with gratitude, but made it clear ~$500 was still missing to equal the full deposit. I've since received no response and no resolution, so I will be moving ahead with filing with the NY Attorney General now to help me recover what is legally mine, according to NY law. I've given them ample time to correct the issue at this point. Very disheartening. We’ve lived at 15 Bank Street for almost 3 years. When our lease was coming up, we toured other nearby apartments but ultimately decided to stay and even upgraded into a larger unit here, giving Waterton (the corporate owner) more money. We love the concierge, maintenance, and cleaning staff, and the location next to the train is a major plus for commuting to NYC. Unfortunately, Waterton’s corporate management has been dishonest and exhausting. After vacating our old unit on August 15, they withheld most of our security deposit and mailed only a partial refund weeks later. The partial refund check was dated August 28 but not delivered until September 8 — USPS delivery records confirm this. Under New York law, that’s well beyond the 14-day statutory deadline. In addition, the “documentation” they emailed was just a vague ledger, not the legally required itemized list of damages under NY law. I initially contacted the on-site property manager, who was responsive and said she’d have the team contact me. On September 11, I formally cited the 14-day statutory deadline (General Obligations Law §7-108) in both a certified letter to corporate and an email to the on-site office, and gave Waterton an additional 10 days to fix the issue (even though NY law only requires 7). The very next day (Sept. 12), they simply re-sent the same vague ledger, which I had already seen and pointed out it does not meet the legal requirement for itemization (I even provided examples of what it should look like via email). After that, communication from both corporate and the on-site office went silent for the entire 10-day period — and today, 11 days later, I still haven’t heard back. I’ve now had to file a legal claim in court to recover what is rightfully mine, by law. It is frustrating and disheartening to have chosen to stay here, only to be met with this level of corporate dishonesty. Unless Waterton changes how they treat loyal tenants, we will not be renewing again — especially since nearby luxury apartments in the same price range offer better management.

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