15 Bank Apartments

Reviews

• ND

  N D

  4 days ago
  1.0
  Neverending earsplitting renovation/construction noise and sky high rents. The management response "Exciting new changes coming!", doesn't make living here any easier
• VZ

  Vini Zaninovic

  Nov 10, 2025
  2.0
  When we first moved in (Fall 2024) the building was great, lots of events and management staff were kind and helpful. Towards Spring-Fall of 2025 we faced lots of issues including: staff unresponsiveness, elevators consistently out of service, rats in the front and around the dog park, the dog park door consistently broken, and extremely rude maintenance staff. Now we moved out and we are unable to pay our final bill because they are using a service provider that is also unresponsive via email. Huge decline in building management over the past year. Only plus was Nick and the concierge staff who were always kind and helpful.
• JS

  Jenny S

  Sep 28, 2025
  2.0
  I think if at least 2 out of 3 elevators are broken a few times a week then ita really inconvenient to be in a high rise apartment
• DD

  David

  Sep 22, 2025
  1.0
  I’m glad to see negative reviews are starting to become prominent because this is a MUST AVOID property. I began my lease in January of this year with my wife and 6 year old son. They put on a rousing display of pleasantries during the application process and then once the money starts flowing, they don’t give a you know what. They spent half of the process praising how the property was going to be fully renovated this year and there would be very minimum disruptions to the amenities (you pay extra for by default) HA turns out, they were completely disrupted and inaccessible. I myself as well as a couple of neighbors I became good friends with argued we shouldn’t be charged for inaccessible amenities but we’re all met with horrible attitudes as if we spat in their faces. They seemingly made everything as inconvenient as possible, closing outdoor courtyards right at the beginning of summer so no one could enjoy BBQs or fire pits that the courtyards have. In the spring, I would routinely take my son out after dinner to throw the football around in the front yard, as did many other families with children. What did the management do? CLOSED IT OFF! Why? To rip up the grass and make the worst designed path way into the 2nd property building cutting off a quarter of the front yard. Again, I voiced my complaints respectfully that this was a peculiar way to treat the residents and to completely disrupt summer activities and again I was met with rudeness to the point the former property manager threatened to terminate my lease for disorderly conduct. Oh and that former property manager? She was actually recently fired by the company who facilitates the property “Waterton” for multiple ethical violations and had a history of threatening tenants that said too much. Her termination was so severe, that the cops were almost called because she refused to vacate the property. It might not have been so bad if the units themselves were nice but they’re not even that. Every week something new is breaking. Whether it’s the AC units, the toilets water pressure is so bad that it clogs on a daily basis, and we’ve had to have 2 new washer units installed because they keep breaking. Compared to the other buildings in white plains, this is the temu apartment variant. Don’t even tour this residence. There’s a nice building down the street on bank st and a brand new one on Lexington (that’s where my family is headed after the lease is up) From someone who has braved the nightmare that is 15 Bank St apartments, stay away and thank me later.
• KA

  Kelsey Aquino

  Sep 22, 2025
  1.0
  Update 11/4: It's now over 2 full months since we've moved into the new unit and I'm still waiting for the rest of the deposit. They sent a partial payment, citing a bookkeeping error, I politely responded with gratitude, but made it clear ~$500 was still missing to equal the full deposit. I've since received no response and no resolution, so I will be moving ahead with filing with the NY Attorney General now to help me recover what is legally mine, according to NY law. I've given them ample time to correct the issue at this point. Very disheartening. We’ve lived at 15 Bank Street for almost 3 years. When our lease was coming up, we toured other nearby apartments but ultimately decided to stay and even upgraded into a larger unit here, giving Waterton (the corporate owner) more money. We love the concierge, maintenance, and cleaning staff, and the location next to the train is a major plus for commuting to NYC. Unfortunately, Waterton’s corporate management has been dishonest and exhausting. After vacating our old unit on August 15, they withheld most of our security deposit and mailed only a partial refund weeks later. The partial refund check was dated August 28 but not delivered until September 8 — USPS delivery records confirm this. Under New York law, that’s well beyond the 14-day statutory deadline. In addition, the “documentation” they emailed was just a vague ledger, not the legally required itemized list of damages under NY law. I initially contacted the on-site property manager, who was responsive and said she’d have the team contact me. On September 11, I formally cited the 14-day statutory deadline (General Obligations Law §7-108) in both a certified letter to corporate and an email to the on-site office, and gave Waterton an additional 10 days to fix the issue (even though NY law only requires 7). The very next day (Sept. 12), they simply re-sent the same vague ledger, which I had already seen and pointed out it does not meet the legal requirement for itemization (I even provided examples of what it should look like via email). After that, communication from both corporate and the on-site office went silent for the entire 10-day period — and today, 11 days later, I still haven’t heard back. I’ve now had to file a legal claim in court to recover what is rightfully mine, by law. It is frustrating and disheartening to have chosen to stay here, only to be met with this level of corporate dishonesty. Unless Waterton changes how they treat loyal tenants, we will not be renewing again — especially since nearby luxury apartments in the same price range offer better management.

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