15 Bank Apartments

Reviews

• SX

  Sue Xiao

  1 day ago
  1.0
  I have lived here for less than a year and have already had more issues with management and maintenance staff than any other building I've lived in throughout NYC/tristate area the past 10 years, most of which were older than this one. Every building will have issues, but it's the obligation of the management to fix them right away; it should not require countless complaints. That is not the case here. I can live with minor issues and don't expect perfection - but I DO expect our safety to be prioritized and concerns addressed promptly, and that has not been the case. A sample of issues: - Elevators are out of service at least 1-2 times a month, one of the elevators has NEVER been fixed completely such that one has to either physically push the door shut as it is closing or hold the close-door button for several minutes and several tries before it works. A tenant has been stuck inside the elevator in the past few months requiring fire department rescue, despite that elevator having had known issues immediately prior to the event. - My unit's bathroom tub, sink, and washer run brown water in the evening every 1-2 weeks for the last 5 months. This has interfered with being able to bathe our child countless times and causes me to question whether I can safely use the water. We have raised this issue innumerable times with management, it was fixed for a while and then recurred after 1-2 months. Now, they have stopped responding to our reports; we were told a professional plumber would perform a more thorough investigation since the initial solution failed. That was 4 weeks ago. No follow up or response despite our continued reporting to them of the ongoing issue. - We just had a gas leak in the common area due to the fireplace that was recently installed with the renovation. Staff was notified and delayed escalation to the authorities. NO RESIDENTS were notified of this or evacuated. I heard about it through a neighbor. The danger of this situation is obvious. It is unacceptable. - During the blizzard a couple weeks ago a large pipe burst causing heat throughout the whole building to fail. While many units had heat restored by the next day, ours was out for 5 days--if it wasn't for our multiple complaints to demand follow up, I fear it would have been out for longer. Instead of prioritizing the basic safety and utilities of the tenants, management has used their revenue on facelifts of common areas, amenities, and the leasing office. Avoid this building. Sadly, I've never had to leave a negative review on a building until now.
• NS

  Nina Scopelliti

  1 day ago
  2.0
  I live at 15 Bank Street and tonight there was a gas leak in the building. The fire department responded, yet residents were not evacuated and no official communication was sent by management. I only found out because of a WhatsApp group with other moms in the building. Had it not been for that, many residents—including children—would have had no idea there was an active gas leak. That is terrifying and unacceptable. Management seems unreachable during these emergency, which is deeply concerning and unsafe. I moved here only four months ago and did not expect this level of carelessness, especially when it comes to tenant safety. This incident has completely eroded our sense of security in the building. Management’s lack of communication and failure to follow basic safety protocols shows a troubling disregard for residents’ well-being.
• RI

  Riley Isabelle

  Jan 12, 2026
  1.0
  I cannot stress enough how uncomfortable and unsafe living here has been. On three separate occasions, staff has unlocked our door and entered our apartment without proper notice. Two times, leasing staff mistakenly brought potential tenants into OUR apartment instead of the unit across the hall. That alone is shocking and completely unacceptable. The third time was maintenance. I was not included on the email thread about them coming to paint, and even then, they were not supposed to open the door more than six inches. Instead, the worker had my door wide open and was standing inside our apartment, while my daughter was screaming her head off as I was trying to put her down for a nap. You could easily hear her crying from outside the door, yet he still proceeded to enter. To make matters worse, we were told that the master code is the same for every apartment. From a safety standpoint, that is terrifying. I do not feel safe living here. Now let’s talk about the “luxury” aspect-because it’s a joke for what we pay: Our shower is insanely loud, like the water is struggling to come through the pipes. During our first month, we had on-and-off cold showers because the water only occasionally got warm. Even now, there are nights where the water is ice cold and never gets hot at all. You cannot flush the toilet while running water or showering, because the water cuts off. Our dishwasher leaks. We reported it, were told it was fixed, and it still leaks. When we moved in, the stove was badly scratched, and the dishwasher was stripped from someone trying to clean it with bleach. Sure, they technically work-but that does NOT scream “luxury.” The doors don’t even close properly because it looks like they’ve been painted 10+ times, with paint buildup literally preventing them from shutting. On the 11th floor, whenever it’s windy, we hear loud metal banging against the building, which is incredibly unsettling. And perhaps the most alarming: after hallway painting, one of the painters left a razor blade out. Thank God I saw it and picked it up before my toddler did. At this point, we have far more negative experiences than positive ones. Between the safety violations, constant maintenance issues, poor communication, and lack of basic respect for tenants’ privacy, this place has been a massive disappointment. I truly hope management gets this building under control-because as it stands now, this is not safe, not professional, and absolutely not worth the price. NOT TO MENTION RODENTS OUTSIDE AND ROACHES INSIDE! Edit after their response: A member of their team told me directly that the codes are all the same for every staff member after coming into my apartment unannounced, this isn’t made up- also stating things like coming into MY apartment are an “accident” doesn’t make it okay and they are very lucky we aren’t going down a legal path. We sent in a maintenance request to fix the shower for the second time and it said it was “completed” and NOTHING has changed it’s still the same old loud/low pressure shower- our dishwasher still leaks and our stove is still heavily scratched up. Don’t let their responses fool you, nothing gets fixed or resolved. It’s all about saving face. *No one has reached out to me about any safety concerns, I, however have gone in twice to communicate my concerns and both times the manager wasn’t available- enough with the lies. 02/03/2026 *Since they want to lie even MORE, we moved in the beginning of October- renovations in our hallway were November-December. Which is when we found the razor. They can’t even update the calendar in the elevator and they want to say they posted about maintenance coming into our apartments to paint? Yeah good try. I’ve attached some pictures from move in day and proof of the amount of times we asked for a problem to be fixed since they want to lie. Never in my life have I had/or seen such a scratched up stove top. *Also as of 02/03/26 no one has reached out to talk about my “privacy concerns.” Insane to lie about this.
• MM

  Milla Maia

  Jan 9, 2026
  2.0
  Nick should be the one in charge of this building. He genuinely tries to improve the community, cares about residents, and goes above and beyond every day. He is kind, proactive, hardworking, and truly the only positive thing about living here. Everyone loves Nick, and for good reason. Unfortunately, the building administration does not care about the people who live here — especially renters. They only seem to care about money. Everything comes with a charge, rents keep increasing, and there is little to no concern when residents are facing real issues. I had a terrible experience with the staff overall. Many employees appear overwhelmed and stressed, likely due to understaffing. The administration should hire more people and create a healthier environment instead of pushing amenities costs onto residents while ignoring their concerns. The only exception is Nick and the maintenance team—they are the reason this place is even tolerable.
• AC

  Anne-Marie Ditta (Executive Career Coach)

  Dec 11, 2025
  5.0
  I had a great time, and met so many new neighbors. Thanks to the wonderful staff at 15 Bank Street. Happy holidays.

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