Empire Run

Reviews

• SF

  Shannon Fitzpatrick

  Sep 10, 2025
  1.0
  We regret leaving our weekend apartment in downtown Saratoga and moving to Empire Run/Burns Mgmt. Management is VERY slow to resolve issues. Zero sense of urgency and they couldn’t care less about the tenant experience. No one is onsite so you have to rely on email and voicemail. Our balcony has been unusable since we moved in. There is a serious bird problem that resulted in our balcony being covered in bird droppings and bird seed. We finally had to remove our outdoor furniture due to the issue. It was covered! Absolutely disgusting. Maintenance had to power wash the balcony several times, yet the problems continues. This is an apartment that we use twice a month and our outdoor space has been unusable! Instead of being able to relax while there and sit outside with a cup of coffee or glass of wine, we spend time cleaning the balcony and furniture, sending emails, following up on those emails and submitting work orders. When we asked for an $200 adjustment to our rent for the last 4 months of our lease we were told no. After months of going back and forth and not being able to use the balcony, they believe the illegal bird feeder had finally been removed and they considered the problem resolved. Pathetic. Burns Mgmt had the chance to make this situation right and chose not to. Other reviews mention the construction across the street and they are not exaggerating. It’s LOUD and literally shakes the apartment. Avoid Empire Run at all costs and I’d think twice about any community that Burns Mgmt owns. They do not care about their tenants. They are all about the money.
• NN

  Nancy Nelson

  May 14, 2025
  5.0
  The setting is quiet but near downtown and shopping, management pays attention to resident’s concerns and maintenance is prompt.
• JT

  Jasmine T

  Aug 30, 2023
  5.0
  I am so impressed with everything about this community, most importantly the management and staff. They are kind, responsive, knowlegeable, helpful, hardworking, and committed to highest quality standards. The grounds are impeccably maintained and the buildings are well constructed and maintained. The location is close to shopping and downtown…only 1 mile away! I highly recommend Empire Run for your next apartment home.
• ER

  Elyse Rubchinuk

  Mar 31, 2023
  1.0
  Misleading advertising, posted an apartment for half the actual price. Phone system doesn't work well, kept getting forwarded to an unaffiliated apartment complex

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