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The Edmond

3.6
(5 reviews)

Business Details

55 Exchange Blvd, Rochester, NY
14614, United States
(585) 236-4520
https://www.edmondbuilding.com

About

Apartment Building
Find the perfect fit for your on-the-go urban lifestyle at The Edmond. Our luxury apartment community in Downtown Rochester, New York, is your ideal social hub, entertainment zone, wellness center, and relaxing oasis all in one, with high-end amenities at every turn. With chicly appointed studio, one, and two bedroom apartments inside a restored historical building, plus a prime location near the city’s hottest dining and entertainment, there’s never a dull moment when you live at The Edmond.

Location

The Edmond
55 Exchange Blvd, Rochester, NY
14614, United States

Hours

Reviews

3.6
5 reviews
5 stars
3
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0
3 stars
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1
1 star
1

What are people saying?

AI-generated from recent customer reviews

Customer Service

Kailey received high praise for her warm, welcoming, and knowledgeable assistance, making the leasing process enjoyable.

Building Quality

The apartments and amenities at The Edmond are consistently described as beautiful and well-maintained.

Resident Satisfaction

Long-term residents express high satisfaction with their living experience and management responsiveness.
  • MM
    Melissa
    Feb 9, 2026
    2.0
    I wish that I could say that the Edmond is a nice place to live. It probably would be, except for the following main issues: 1. Parking. If you choose to pay the $175/mo for parking in the garage, good luck parking if there's an event at the Blue Cross Arena. Because it's situated right across, the police shut down the entire block routinely to allow people to cross from the Civic Center garage. If you choose to park in the Civic Center, you'll also need to be aware of the rush times and events, because it will get packed. 2. Fire alarms. In the past 8 months, the fire alarms have gone off no fewer than 10 times. This could be for things like burning food while cooking, and opening the door to the hallway to vent (the windows don't open, and if the hallway smoke detector trips, the whole building gets it). Despite this, no email instructions have been issued to help mitigate the problem. Then the most recent one at 3am occurred when there was water in the basement. Overall, it feels as though they rushed renovating an older building without making sure issues were fixed before-- when I moved in, the unit I saw had a huge water stain on the ceiling, also likely from the roof. I chose a different unit, but also on the top floor, which might explain why my ceiling also started leaking 6 months later. 3. Trash. Valet trash is wonderful... Neighbors who don't understand valet trash only operates within a certain time are not. When the snow came through and paused service, trash was sitting out in the hallway until it stank, even though the walk to the trash chute is barely a hundred feet, maximum. When it was move-in time, the trash room was filled to the brim with un-broken down cardboard boxes and bags of trash everywhere, you could barely move. Luckily, they were on top of things, and the room was quickly cleaned shortly after. However, people do often just leave their trashcans out in the hallway all the time, and even empty, it is not a good look. 4. The RFID entry is spotty at best. The singular chip you can get for $15 works on the doors, but your personal apartment door will vary wildly. There have been times I've had to reattempt 4-5 times to get it to scan, which is the last thing you want to do when you're at your own door. The positive: Concrete walls do mean that I can't hear my neighbors, and I like the location in a general sense. The rooftop view is incredible. I like being able to reserve community spaces, and that notices are posted in a timely manner so people can clear out. Maintenance could be a little faster (I reported a banging in the pipes the day I moved in and it took 6 months to resolve, a ceiling leak that originated from the roof took about a month, but at least they did get fixed). When they do show up, maintenance staff are professional and accommodating. Kailey at the front desk is on top of most issues, but I won't deny that the squeaky wheel gets the grease. With the 6 month ticket, it wasn't a huge inconvenience, except for when it woke me up at 5am some days, so I was content to wait. With the exposed ceiling hole dripping roof water on me, I was a little more insistent, and things definitely got done faster. Overall: I think the overall condition is most impacted by the fire alarms-- I feel as though I never fully fall asleep anymore, because I'm now waiting for the alarm to go off, and I have had work meetings interrupted by daytime alarms, since I work from home. Not being able to open windows means you can't get fresh air, and if people do smoke in their units, it permeates into the hallways. For the price of rent ($1975 for a 900 sq ft 1 bed/1ba), these factors make for an exceptionally dissatisfactory environment. To be clear, I want to love this place completely-- if the fire alarms stopped going off, if road shutdowns were communicated, if trash was kept out of hallways, if you could always open your own door-- I would love to live here for the foreseeable future. However, with the current conditions, I can't wait until my lease is up.
  • EA
    Eluxe Aroma
    Feb 8, 2026
    1.0
    The property has appealing features, but there have been some ongoing issues that affect the overall experience. Access control has been inconsistent at times, which raises security concerns. Shared areas are not always kept tidy, with litter occasionally left out longer than it should be. Noise from common amenities can travel beyond their intended spaces, and disruptive sounds are sometimes noticeable throughout the building. While the apartments themselves are well designed, these patterns give the impression that day-to-day oversight could be improved. Greater attention to maintenance, noise management, and resident accountability would help preserve the quality of the community.
  • AA
    Anaya
    Nov 25, 2025
    5.0
    Kailey was wonderful to work with warm, welcoming, and incredibly knowledgeable. The building itself is beautiful, and she made the entire tour and unit-viewing process smooth and enjoyable. Exceptional experience overall.
  • PC
    Patrice Cornish
    Nov 10, 2025
    5.0
    I wanted to give it some time before I wrote a review. I’ve lived at The Edmond for almost a full year. So far I’ve loved my time spent here. The building is always up to par, the amenities are well taken care of and management is superb. Kailey is such an angel. Any issues that I have ran into have been answered promptly and resolved in a timely manner. I really enjoy the rooftop in the warmer seasons. I will be renewing my lease with them soon, I look forward to another wonderful year here! :)
  • TW
    Tyanna Wellness
    Aug 21, 2024
    5.0
    The Edmond has beautiful apartments as well as such amazing customer service and hospitality. They truly care about their residents/prospects. I inquired about a 1-bedroom apartment and received a very quick and efficient response from Kailey, Assistant Community Director at the Edmond. Kailey really catered to my needs regarding my search for a 1-bedroom apartment in a friendly and professional manner. She helped me determine if I qualified for a specific unit I inquired about. I am starting a new job and she even congratulated me on my new job which really made me feel so appreciated and valued. Truly, Kailey’s customer service and hospitality did not go unnoticed. I highly recommend The Edmond because people truly deserve to live in a community that has polite and caring leasing professionals. If I could provide a 100 star review, I would. A 5 star rating just isn’t enough to rate the Edmond. 10000/0000 review. Keep up the great work staff at The Edmond.

Brand Certified Facts from The Edmond

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Certified February 22, 2026Yext Knowledge Graph
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