Carpenter Commons, located at 2568 Western Ave., is a two-story retail and office building conveniently located in Guilderland at the busy intersection of Route 20 and Route 146, central to Albany and Schenectady. The Commons is easy to find, located on the bus line, and provides ample parking. It is convenient to I-87, I-90, area restaurants, and local retailers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.