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Shelby Brown
Jan 7, 2026
Do NOT rent here. Overpriced with rude staff. The units were lovely, but I had leasing agents threaten me, they took our deposit and claim now that we still owe after moving out (something I am contesting now due to lack of communication on their part), and they are constantly switching payment apps (which has led to instances of being unable to pay rent yet they still tried to charge us late fees). It’s not worth the headache, you can definitely find somewhere better.
AW
Aaron Williams
Dec 6, 2025
Terrible. Moved out with very little use and they claim "cabinet paint depreciation" and charging $1000 for that and $350 for a cleaning fee? Made up charges. Ridiculous. They use a flat matte paint which comes off with a fingernail rubbing on it and there is nowhere that needed a paint job. No way that requires a full new paint. We left it in the same condition maybe with a few fingernail scuffs and a few nail holes on the walls. Plus I took photos before move in and documented on the inspection sheet they already had scuffs, did a move out video as well.
I guess I'm not surprised about this behavior, because here's the rest of the shady experiences:
--They tack on so many additional charges in addition to the rent so whatever is advertised on website, add another 50% basically for actual cost, after their smart tech fees, forced cable and internet charge, community utilities and parking fees, etc.
--Additionally, the management never responds to complaints, and the neighbors are all smoking MJ all around the complex, on all sides of us and on walks with our baby we had to stop walking outside as it smelled like skunk everywhere.
--They couldn't even reply to acknowledge they received a move out notice also so we were anxious about them squeezing another month out of us .
I've lived in many places.. this negligence and mistreatment is what will make all renters anxious about a corporate style property management. I'm so disheartened with this company and I had thought they were professional on the level of other major places like FPI, with whom I've had a great experience from, so I thought I'd give them a shot. They even had posted saying they were training their management a couple weeks back. Training for what? 'How to make your bottom line more profitable' (by adding bogus charges to put strain on families)?
I cannot recommend Vineyards or Kromer to any potential tenants personally and even in my professional line of work, and this experience will not look good on their name.
I will be trying to fight this made-up charge for sure.
Living at the Vineyards at Galleria has been nothing short of exceptional. The property is beautifully maintained, offering a perfect balance of modern comfort, convenience, and community. From the moment you arrive, the professionalism and warmth of the staff set the tone for the entire experience.
A special acknowledgment goes to Marissa and Ashton, whose dedication and professionalism truly elevate this community. They go above and beyond to ensure every resident feels valued, heard, and well taken care of. Their attention to detail and genuine care create an environment that stands out from other apartment communities in the area.
The amenities are thoughtfully designed — from the resort-style pool and modern fitness center to the beautifully landscaped grounds — all contributing to a sense of quality and pride. The apartments themselves are spacious, quiet, and well-appointed, reflecting the management team’s commitment to excellence.
If you’re looking for a place that combines first-class service, luxury living, and a welcoming atmosphere, Vineyards at Galleria should be at the top of your list. The professionalism of the team and the overall quality of the community make it a perfect fit for professionals and families who appreciate a higher standard of living.
Ashton Rooms was amazing, professional, extremely polite and lovely. He was so informative, hospitable, genuinely friendly, and helpful. I absolutely want to join and wish I had more customer experience like this. Great job Vineyards Galleria in hiring the right person for the job. :)
PC
Patti Crouch
Aug 5, 2025
This community is wonderful. With the most helpful and caring staff. Jeanelle has helped us with our move every step of the way and shes very knowledgeable of the community and area. We have had a good experience with everyone who works here, maintenance fixes things promptly and correctly. Its been a 5 star experience so far.