Tides on Charleston

Reviews

• HL

  Honey Do Guys, LLC

  Apr 21, 2026
  1.0
  This tree branch fell six days ago. Still there in the corner. They have been notified and a bunch of cars and people have to try to avoid this branch every day. If you keep a trashy outside, I can only imagine how they keep the inside.
• YE

  Youssef Elbarhmi

  Apr 18, 2026
  1.0
  pools are not open and probably won't even open all the summer.... my closet door has been not fixed since I moved in it's been a year and a half ago
• DF

  David fensch

  Apr 16, 2026
  3.0
  I would really like some screens for my windows. My electric bill is showing an increase due to me NOT being able to open my windows and get fresh air. It's very frustrating and don't appreciate the extra charges from running my air when I shouldn't have to.
• AJ

  Adama Jeng

  Apr 3, 2026
  1.0
  thieves playground!!!!several times my packages have been stolen since living here!!! there’s a masked man that walks around the neighborhood at night. very scary. mailrooms are always broken into. beware of this neighborhood!!!!!
• NB

  Natasha Bryant

  Mar 10, 2026
  1.0
  I have lived at Tides on Charleston for over 8 years, and in that time I have seen countless employees and even different property management companies come and go. Unfortunately, my recent interaction with Diana was one of the most unprofessional and disrespectful experiences I have ever had in the leasing office. I went into the office to address an issue regarding an incorrect late fee that had been placed on my account. While I was in the middle of explaining the situation, Diana abruptly interrupted me and stated that she was “off the clock.” Instead of assisting me or directing me to someone who could help, she simply walked right past me and out of the office while I was still speaking. It was incredibly dismissive, rude, and completely unprofessional. Residents should not be treated as an inconvenience when they are trying to address legitimate concerns about their account. What made the situation even more disappointing is that Veronica was also present in the office and witnessed the entire interaction. She did not step in, offer assistance, or even apologize for how the situation was handled. From what I understand, Diana is currently acting as the property manager. If that is the case, this level of unprofessionalism is extremely concerning. Someone in a leadership role should know how to handle resident concerns with professionalism and basic courtesy. Ironically, the issue that Diana told me could not be fixed and that there was nothing that could be done about it was resolved almost immediately by Sandy, who has recently transitioned from Assistant Manager to Community Manager. Sandy handled the situation promptly and professionally and removed the late fee without issue, which further confirms that the problem could have been addressed properly from the start. After living here for nearly a decade, I have watched staff members come and go. Unfortunately, with the attitude and level of customer service Diana displayed toward tenants, it would not be surprising if she becomes another short-term addition to that list. Corporate leadership should seriously take a look at the customer service being provided at this location, because dismissing residents and walking out on them mid-conversation is completely unacceptable behavior in any professional leasing office.