We have been residents at La Serena at the Heights for nearly one year now, and we couldn’t be happier with our experience. From the moment we moved in, this community has truly felt like home for our family.
The management and staff deserve special recognition. Brianna, the property manager, is exceptionally kind, professional, and attentive. She and her team are always prompt in addressing any needs or questions we have. Kaylee was incredibly helpful during our initial search—she took the time to find the perfect apartment and parking space that accommodates my wheelchair, ensuring I could easily load and unload it. The second lady at the front desk has also been knowledgeable and friendly. We truly appreciate the caring and responsive front office team.
Ernest, the maintenance supervisor, has been outstanding. He is professional, knowledgeable, and quick to assist whenever we need help. He personally installed handicap accessibility bars in our bathroom by the toilet and in the bathtub area, which has greatly improved our safety and comfort. Ray and the rest of the maintenance team consistently do excellent work—they respond efficiently, complete tasks carefully, and always ensure the job is done right.
The apartment itself is comfortable, well-maintained, and thoughtfully designed for handicap accessibility. One of our favorite features is the spacious patio—it’s large and perfect for relaxing and enjoying the outdoors. The location is also outstanding; we are within easy wheelchair distance to stores, restaurants, and other essential services, which makes daily life much more convenient.
Rent at La Serena at the Heights is fair and comparable to similar properties in the area. We are very pleased with the overall quality of the community and the level of service we receive.
Thank you to Brianna, Ernest, Kaylee, and the entire staff for making our first year here so enjoyable. We look forward to calling La Serena at the Heights our home for many years to come.
Nelson B.