Freedom Homes

Reviews

• NR

  nicole rennie

  Mar 5, 2026
  5.0
  Had a great experience today when we stopped in. Scott was very friendly and helpful in answering all our questions. Would definitely go back and work with him.
• GN

  Growing Up Nikiy

  Mar 3, 2026
  5.0
  I met with Scott Wells and he was absolutely the best!! He explained everything to me and even tho I have to wait a little bit he is the one I plan on going back to 😊 just amazing knowledge and customer service
• MC

  Melissa Crisco

  Mar 2, 2026
  5.0
  We have had a wonderful experience purchasing our new home, and we couldn't be happier with Billy Faine. From the very beginning of the process, he has been very professional, transparent, and incredibly responsive. He took the time to answer all of our questions. What really stood out about Billy is his honesty. Through this whole process, everything has been completely and clearly explained; the good, the bad and the ugly from start to finish. We absolutely appreciate him and would recommend him to anyone looking to purchase a new home.
• BM

  Brandon Montaigne

  Feb 23, 2026
  1.0
  Our experience with Freedom Homes started with hope and excitement. Building a home is not just a transaction — it’s where your family sleeps, where memories are made, and where you expect to feel safe. We began our project working with Teresa Workman, who parted ways with Freedom months into the process. When Jack Barber took over, things finally started moving. Jack was professional, honest, and an absolute honor to work with. When he stepped in, we quickly realized there had been significant discrepancies between what was discussed and what had actually been done. Even more concerning was discovering that months had passed, our deposit had been taken, and our project had not even truly been started. Jack worked hard to reconcile the situation and got us into our home efficiently. For that, we are grateful. Unfortunately, things changed drastically after we received our certificate of occupancy and Freedom received their final draw payment. Our Clayton home, manufactured in Rockwell, NC, was set and we move in, in October 2025. Within weeks of moving in, issues began surfacing — and not small cosmetic ones. We experienced water pooling in the underbelly from leaking toilets. HVAC lines were left directly on the ground under the home. The moisture barrier was pulled back with holes left exposed where our water lines were connected. These are foundational issues — not minor touch-ups. On our elevation sheet, floodlights were clearly shown. When the home arrived without them, we were told we “did not order them.” That was extremely disappointing. We ended up paying out-of-pocket to have exterior lights professionally installed. It wasn’t about the money — it was about trust and expectations. If something is represented as standard, it should either be included or clearly explained beforehand. Most of these issues were eventually addressed — but only after I escalated the situation to the corporate office because repeated calls and messages went unanswered. That should never be necessary when a family has active problems in their new home. The final straw came when I climbed onto my roof to blow out the gutters. I found numerous shingles damaged: improperly installed from the factory, and nails driven directly through the faces of shingles. This is not something a homeowner should discover three months into ownership. For over a week, I have called, texted, and left voicemails; specifically for Paul — explaining the urgency of roof damage. I have received zero response. As of February 23, 2026, we have owned this home for only three months. We were told there is a one-year manufacturer warranty that would cover issues during the first year. Yet here we are, still waiting for someone to tell us who is fixing our roof and when the work will be completed, or even a simple acknowledgment that there is damage and it’s being addressed. We chose Freedom Homes because we believed we were choosing a company that stood behind their product and cared about their customers. Right now, it feels like once the final payment was received, communication stopped. All we are asking for is accountability, follow-through, and the quality that was promised. We are now in the process of organizing all documentation and reviewing our options to ensure the warranty and contractual obligations tied to this home are fully honored appropriately. We would strongly prefer resolution over escalation. However, protecting our investment and our family’s home will take priority. Edit-I received a response from freedom homes, and from their corporate office after this review was posted.
• MM

  Megan Myers

  Feb 20, 2026
  5.0
  Met Scott in July of 2024, for a quick look at some models just to kind of get an idea, Scott left such an impression on me and my family that now, fast forwarding to the end of 2025 we met again with Scott to really start the modular home process. Scott has never been pushy or insisting you do such and such, he listened to what we wanted and he made it happen, completely up to us as to what options we went with. It’s been a good process so far, Scott is always a text or phone call away. He makes sure to keep me updated and explain anything to me. Any changes we’ve needed to make, Scott has made them quick and effectively. I would recommend Scott to anyone who is looking into the modular or mobile home building process. I look forward to continuing this process with the help of Scott.

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