St. Mary's Square Apartments

Reviews

• JK

  Josh King

  Jun 12, 2025
  5.0
  The management of this building is exceptional - super helpful and responsive. I love the building itself, too - the gym is great and the pool is perfect and opens earlier than most.
• AA

  Ankush Abbi

  Nov 8, 2024
  5.0
  It has been an absolute blessing moving to 600 St Marys Street. Since the day I have moved here the staff including Kelsey and Gifted have been so incredibly helpful and are always there for us residents when we need them. Everybody I have met here has been so welcoming and I am so happy that I picked this location as my residence. The location itself is in the heart of downtown Raleigh with Glenwood right down the street with plenty of great establishments surrounding 600 St Marys Street. Whenever I am in need, the staff of the building has always been there for me. In fact just a few days ago they helped me tremendously when I was dealing with a package situation that was not the building's fault at all, but rather the mail carrier's. They instantly gave me the right advice that led me to finding my package with ease. Thank you all at St Mary's for such a wonderful experience living here!
• DD

  Denise

  Jun 18, 2024
  5.0
  Recently signed lease to move from downtown to St Mary’s Square North. Worked w/Gift in leasing office. He is fantastic to work with - professional, courteous, personable, patient and incredibly helpful. Hand-held me through the whole process. Fantastic hire. Look forward to working w/him once I move in.
• PV

  Poppy V

  Dec 21, 2023
  1.0
  Choose this place if you’d like to experience unresponsive and zero value-add management, be offered lease renewals far above what a new tenant will be able to lease your same unit for, never be able to access or set eyes on any management on site, and love to hear every tiptoe or stomp your upstairs neighbor makes. Small building with excellent proximity to downtown and right beside Fred Fletcher park. The experience ends there, unfortunately, as current management is an absolute joke (echoed here by others). Unprofessional, devoid of responsibility, and frankly, lazy. The parkade floods with heavy rain, the sparse outside “amenities” are not maintained, trash and visible issues that need addressing are walked past and left. The neighborhood has worsened in the year I was here, loud drunk neighbors, nonresidents overdosing in running cars in the parkade, drunk yelling vomiting and urinating in the parking area outside your window, residents stealing packages. A real treat.
• JT

  Jon Torrey

  Aug 25, 2023
  1.0
  We had a really frustrating experience from start to finish. I know that no rental experience will be perfect, and I don't like leaving 1-star reviews, but there were multiple issues during the 1 year we were at this building. I spoke with 3 other residents who had similar frustrations and all also chose to move out. Many of these issues were fixable but there was a lack of transparency, accountability and basic customer service that I would expect at a "luxury" (their descriptor, not mine) building that prices itself as such. And it doesn't seem like that will change any time soon. I can't get to everything because of a character limit, so I'll outline the most frustrating incident: We originally leased from Grey Star, who staffed the front desk 5 days a week. The 1st change Saint Mary's Square made was to reduce this to 2 days a week and most weeks I didn't see a single employee. They left the doors unlocked during the day, so kids from the high school across the street were freely entering the building and homeless people started to figure it out as well and had unfettered access. One day, a homeless man who frequented our building to make himself coffee and at one point slept on one of the couches overnight started to harass me. I sent a LinkedIn message (if you call Continental, they're by appointment only, you can only leave a voicemail and in my experience it was difficult to get ahold of someone) to the manager of the Regional Manager explaining what had happened. This was her response: "... Thanks for bringing this matter to my attention. I’m sorry to hear this occurred. I have confirmed that our fobbed access points are functioning properly. There are times when residents hold doors open with good intensions. Its frustrating for us as well being situated in a city surrounded by homelessness . . . " I sent a final message explaining that the issues weren't a function of the homeless population rather the lack of presence from any management staff period at the building to know what was going on. She never responded to that message. The very next day, that same homeless man broke in through the back gate (it is VERY easy to gain access to this building) and caused a scene leading to multiple residents complaining to the front desk person (who surprisingly was at the desk!). I reached out to the CEO of Continental on LinkedIn (he is actually awesome to deal with and I give all the credit for how he handled it). The short of it is that I didn't get concrete information about security updates and the real kicker is that management staff sent out an e-mail to residents that did not acknowledge the break-in: "Happy Friday! We wanted to let everyone know that we have disabled the courtyard gate leading to the back of the building until further notice . . . We apologize about this inconvenience." This is just one example of a lack of transparency and accountability. The building was broken into by someone who showed aggression toward me just the day prior, was brushed off by upper management and THAT is the e-mail you send to residents? It was difficult to get ahold of someone during my entire stay, staff usually dismissed issues and took no accountability and frankly, if JM is reading this, I don't think your employees are working the hours they say. When we got our renewal offer, it took a month to get a sit down with the regional manager only after I messaged the CEO of CRC. She smiled at the end of our convo and said "we don't lower rents for existing tenants". We spent $275 to hold the apartment next door to ours (same layout, 12 feet away listed at $300 less per month) when she could've told me this from the get-go. She half-apologized, citing lack of information but she was so confident to tell me they don't lower rents by the end of the saga my experience didn't make sense. The building is overpriced for what it is. We moved close by, pay $1,000 less / mo, no break-ins, street noise is much better, and aren't stressed by lack of staff and customer service.

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