Ryan Homes at Lakes at Riverbend Townhomes

Reviews

• BS

  Bill Sallay

  Apr 16, 2026
  1.0
  Awful experience from day one. We’ve built multiple homes with different builders across several states, and this was by far the worst. I would avoid this company entirely. Really wish Google would allow zero star reviews. Before going under contract, we were told several things that turned out to be inaccurate or outright untrue. Then, literally the day after our $30K deposit was transferred, everything changed. It became clear they had made statements and taken actions that weren’t compliant with North Carolina regulations. Only when we mentioned legal action did they suddenly try to correct things—while still blaming us and other customers instead of taking any responsibility. It felt like a classic bait-and-switch. The breaking point was the regional manager, who flat-out lied about items that were clearly documented. Instead of addressing the issues, they talked down to us as if we were uninformed. At that point, we were done. To their credit, they did refund our earnest money deposit once they realized we had retained an attorney—but it shouldn’t have gotten that far. On top of everything, their upgrade pricing is outrageous. $3,000 to add a door, $30 per square foot to switch from carpet to LVP, $400 for a basic outlet—meanwhile, the same LVP is available at Floor & Decor for around $1.50 per square foot. The markup is extreme. Overall, a frustrating and disappointing experience. Proceed with extreme caution—or better yet, stay far away.
• RD

  Roger D

  Sep 8, 2024
  5.0
  Myself and my wife had an amazing experience with Heather, she was attentive and lead us through the whole process. She answered any and all questions we had. Definitely a great experience!
• CS

  Caroline Shields

  Mar 13, 2024
  5.0
  Lydia and Brian are amazing! Patient and know what they are doing!

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