Management Issues
Numerous reviews highlighted poor communication and management practices, particularly regarding security deposit refunds and maintenance requests.
Staff Performance
While some staff members received praise for their helpfulness and friendliness, others were criticized for being rude and unprofessional.
Maintenance Concerns
Several customers reported slow or inadequate maintenance responses, particularly regarding urgent issues like air conditioning and plumbing.
Cleanliness and Safety
There were complaints about unsanitary conditions, including trash and pest issues, as well as concerns about safety and noise disturbances.
Amenities and Location
Despite the negative feedback, some customers appreciated the apartment's amenities and location, noting the beauty of the property.