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Retreat at RTP

3.7
(148 reviews)

Business Details

1533 Ellis Rd, Durham, NC
27703, United States
(984) 377-7096
https://www.retreatrtp.com

About

Apartment Building
Step up to a rewarding, resort-inspired lifestyle at Retreat at RTP. These pet-friendly 1, 2 & 3 bedroom apartments for rent in research triangle park Durham, North Carolina, deliver contemporary flair and features you���ll love living in and showing off. With an abundance of community amenities and plenty of nearby activities and recreation, Retreat at RTP is the total package.

Location

Retreat at RTP
1533 Ellis Rd, Durham, NC
27703, United States

Hours

Reviews

3.7
148 reviews
5 stars
80
4 stars
14
3 stars
12
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Management Issues

Numerous reviews highlighted poor communication and management practices, particularly regarding security deposit refunds and maintenance requests.

Staff Performance

While some staff members received praise for their helpfulness and friendliness, others were criticized for being rude and unprofessional.

Maintenance Concerns

Several customers reported slow or inadequate maintenance responses, particularly regarding urgent issues like air conditioning and plumbing.

Cleanliness and Safety

There were complaints about unsanitary conditions, including trash and pest issues, as well as concerns about safety and noise disturbances.

Amenities and Location

Despite the negative feedback, some customers appreciated the apartment's amenities and location, noting the beauty of the property.
  • RE
    Reggie Evans
    6 days ago
    5.0
    GENESIS IS REALLY HELPFUL ALWAYS WHEN I NEED INFORMATION ABOUT ANYTHING SHE IS ALWAYS EAGAR TO HELP ME ABOUT MY APARTMENT.
  • MH
    matt h
    Feb 19, 2026
    5.0
    Property looks beautiful! Team is friendly and apartments are spacious.
  • SH
    Shatina Hines
    Oct 25, 2025
    1.0
    1/10 don’t recommend. Some of the staff are inconsiderate, and rude. Specifically Courtney (as I also see in the comments) There was no patience with my move in progress and gratefully I was denied. Which wasn’t the problem, the communication was. It was all new to me and of course I had questions. It was a hectic process with it all. Long story short, Im having the same issues as some of you in these comments. I was told I would receive my refund within 3 weeks and didn’t. I waited and waited to check back with them (for their sake) and they ended up telling me it wasn’t even sent out to be issued back to me. I waited and waited again. Currently still waiting and they now say it’s problems with the other end? Who? What other end? Why wasn’t I updated on that UNTIL asked? It’s very inconvenient and unprofessional. They brush it off like it’s nothing. Who do I need to get in contact with??? Edit: YOU REPLIED!! I have sent multiple emails already and I have been back and forth to the office. I will be visiting AGAIN between 11/22 and 11/23. See what the issue is this time. Hopefully none, because I don’t mind going to court. This is ridiculous. Ive been waiting about 3 months now. It’s very inconvenient and inconsiderate.
  • CB
    Clin Bat
    Sep 28, 2025
    1.0
    I been living here for 2 yrs and been having issues with my AC UNIT. Have to go to sleep sweating some nights. All they have to do is get my ac right. I pay 1700 for a one bedroom and can’t even get the maintenance to get anything right.
  • SD
    Stefanie Denson
    Sep 23, 2025
    5.0
    My first time visiting the retreat at RTP. I must say the place is beautiful and the location is great. I personally like the location in private cut if I must say. The property manager Melanie was very nice and easy to get along with. Any questions I had she was able to answer as well to Genesis the assistant manager was also very nice and helpful. She gave me a tour around the place with so much ease and explained everything.I give this location 5 stars and I highly recommend.

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