Progress Residential

Reviews

• WC

  Wendy Christmas

  2 days ago
  5.0
  I like working with Kimberly! She made the entire process of renting very easy.Kimberly was available when needed if we had any questions during the process. I appreciate the check in even after the move.
• EL

  Emily Lucas

  2 days ago
  5.0
  Jemea Woods is by far they best! She went above and behind ,as far as helping me getting everything together for my move in.
• JL

  Jeff Landsor

  Apr 8, 2026
  1.0
  Im going to tell you now and please take the time to read this!!!!They are not a good company to rent from. They charge you alot for HOA violations, there are always cars parked on side streets. This is a company that takes advantage of renters. They do not cover any structural damage to things that are outside of your control. The fees they charge to fix if they feel like it was caused by you are anywhere from $45-400 dollars. They fine you if you dont power wash your house. They charge for weeds being in the cracks of your drive way, if cars are parked on the side walk even if it is not your company, they look at the sides of your house, they dont take care of infestation outside of housing, the representative that "help" are not helpful at all nor do they care because its not them. HOA is a joke especially in a community that doesn't even look like they should have HOA if you get where im going. Ive experienced this and more and will not ever partner with Progress Residential nor renew my lease. Please take warning they will try to sale you on things that they have hidden fees out of monthly. I wish someone would have told me.
• LC

  Lynette Crawford

  Apr 6, 2026
  5.0
  REC’s Jemea and Jay were a huge help to me! I reached out to them In a panic on my move-in date because I couldn’t see where my Docs have been accepted and approved! They immediately jumped in, verified my Security deposit and got me the keys! They were extremely patient and kind! I was so relieved! I would recommend progress residential 100 times over because of the service I received from Jemea and Jay! Thank you ladies!!!
• NM

  Ni M

  Apr 1, 2026
  1.0
  I toured this property and applied on March 3 and was approved on March 4. From the beginning, I made it clear that I needed to move out of my current residence by the end of the month. I initially selected a March 15 move-in date through their system, but later found out that tenants are not allowed to move in on Sundays, even though their system allows that date to be selected. Because of this, the date had to be changed after the fact. After I paid my security deposit, I was issued a new lease on March 11 with a May 11 move-in date due to HOA requirements. I signed this lease and relied on it as a confirmed plan, and this date was also reflected in Progress Residential’s system. After questioning why my move-in date had been pushed two months out after I had already paid my deposit, I was told that an earlier move-in would be pursued. I was also told that following up too frequently with the HOA could cause delays, which I had to request updates altogether. None were proactively given at all. The HOA did not meet approval timelines for either a March 15 or March 27 move-in. During this process, I was explicitly told that if earlier move-in plans did not work out, I would be able to revert back to the May 11 lease. After relying on that information and making plans accordingly on March 27th (since they still had no updates), I was later told on March 30th that the May 11 lease was no longer valid and that leadership could not accommodate move-in dates that far out. This directly contradicts the lease that was issued and signed, as well as the information previously provided. At no point was it communicated that attempting to adjust the move-in timeline would void the previously approved lease. This is critical information that should have been clearly disclosed before asking tenants to move forward with updated timelines or documents. Even after I confirmed I would proceed with the May 11 date, I was later presented around March 30–31 with a new potential move-in date of April 8. This was a significantly shorter turnaround than prior timelines that were not met, making it unrealistic and adding further inconsistency. Throughout this process, there were repeated delays, multiple unconfirmed lease timelines, and a lack of follow-up despite being told I would receive updates. I also attempted to escalate these concerns to a supervisor but was unable to do so. The only outreach I received did not include a name or a way to reconnect, and I was later told I could not contact a supervisor without having their name. Despite applying early, these delays, ongoing inconsistencies, and contradictions set me up to be left without housing. Additionally, I have since seen that my application was marked as cancelled in the system without any direct communication or response to my withdrawal and refund request, which further reflects the lack of transparency and communication throughout this process. Throughout this experience, I repeatedly received apologies, but no consistent or reliable resolution. I ultimately decided not to move forward due to the lack of consistency, transparency, and communication. I am currently awaiting resolution regarding my security deposit. I would strongly recommend that anyone considering renting through this company ensure that all timelines and approvals are fully confirmed before making any financial or logistical decisions especially in any of the Carob Tree Lane Townhomes of Charlotte, NC under Progress Residential. To be clear also for the response to this, look up your 8248 Carob Tree Lane property since I see that other reviews have comments saying you can’t find the applicants in the system.

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