LS
Laurel Sawyer
Apr 20, 2026
I’ve had an extremely frustrating experience living at this apartment complex, and I would not recommend it to anyone. The front office staff is incredibly difficult to get in touch with. Calls and emails often go unanswered, and when you do finally reach someone, the communication is poor and unhelpful. It feels like residents are an afterthought rather than a priority.
One of the most concerning issues I’ve dealt with was having packages stolen from the package room. Instead of addressing the problem responsibly, management appeared to try to downplay or avoid taking accountability for what happened. That lack of transparency and concern for residents’ property is unacceptable.
To make matters worse, I was only notified 19 days late that my lease would automatically convert to month-to-month. This delay resulted in me being told I now owe an additional $1,400 after moving out—something that could have been avoided with proper and timely communication.
Overall, the lack of professionalism, poor communication, and failure to take responsibility make this a very disappointing place to live.
Let me start by saying what makes an apartment truly great is the staff that works here. Since you don’t own your space, and you have to go through management to deal with things, I find it extremely important to have an apartment backed with amazing, respectful, supportive staff members.
The Link at Montford Park has quite the opposite. The maintenance team? Amazing. The management team that sits in the office? They spend more time sitting in their office with the lights off, walking to get coffee, or door dashing food to the wrong apartment than they spend actually doing any work. How do I know this? I had the luxury(sarcasm) of living across from what they refer to as the “assistant property manager”. How they got that title beats me.
For starters, my boyfriend has lived here for about 4 years. He lived in a 1 bedroom for almost a year, and shortly after, we made the transition to move in together to a 2 bedroom. We took the advice of the staff who worked here at the time of how to be on the lease, and she was absolutely amazing at ensuring everything went smoothly and we were good to go. She is no longer here, and I’m not surprised, I’ve read other reviews that they ran her off. She was the only good one, and she is missed!
Little did I know, the new staff would disapprove of the way we were told to do things so aggressively and basically accost me in front of multiple staff members, and multiple tenants. I was screamed at in the leasing office, to the point I left crying.
I would like to add on the very important detail that the same staff member living across the hall from us had a very strong substance (take your guesses), coming from their room for months, as well as multiple different people in and out, and that is okay? But me living here, being a quality, paying-on-time tenant isn’t?
I am in dismay of the whole situation, and that people that speak like this to tenants that pay such a large amount to live here, are allowed to work here. Today was my last day here, and I would encourage you to never let it be your first or last.
Reply: what a generic, sarcastic response. “Communicate respectfully”? Screaming at a tenant in the leasing office in front of multiple people is not communicating respectfully, or working collaboratively for that matter. The previous assistant property manager helped us through the process of our lease, everything was approved, verified, and good to go. But, if you’d like to be technical, smoking is in violation of the lease agreement that everyone must sign. Does this mean your current assistant property manager living across the hall from us is in violation of the lease for either them or their non-tenant occupants smoking? The smell was so strong it carried all through the hall and led right back to that door. Or is that what you call a double standard? I think so. Do better.