Thornberry Apartments

4.1
168 reviews

About

Apartment Building
Discover Thornberry Apartments, where comfort meets convenience in beautiful Charlotte. Choose from our thoughtfully designed one, two, or three-bedroom apartments and experience a welcoming community you'll be happy to call home. Enjoy relaxing by our resort-style pool or grilling on the patio. Inside, you'll find sophisticated features like granite countertops, stainless steel appliances, and hardwood floors. With a variety of floor plans available, many boasting balconies, patios, vaulted ceilings, and spacious closets, you're sure to find the perfect space to suit your lifestyle. Call us today!

Location

Thornberry Apartments
9920 Brickleberry Ln, Charlotte, NC
28262, United States

Hours

Reviews

4.1
168 reviews
5 stars
100
4 stars
29
3 stars
13
2 stars
7
1 star
19

What are people saying?

AI-generated from recent customer reviews

Management Issues

Several reviews highlighted dissatisfaction with the property management, citing rudeness, lack of responsiveness, and poor handling of maintenance issues.

Maintenance Response

While some residents praised the maintenance team for their quick response times, others reported unresolved issues and ineffective repairs.

Safety Concerns

Multiple reviews mentioned safety issues, including break-ins, a broken gate, and general feelings of insecurity within the community.

Cleanliness and Condition

Feedback indicated that many apartments were not move-in ready, with reports of cleanliness issues and pest problems.

Positive Staff Interactions

Despite the negative feedback, several customers expressed appreciation for friendly and helpful staff members, particularly in the leasing office.
  • TT
    Tattor
    Nov 29, 2025
    1.0
    I cannot believe this complex thinks it’s okay to have that woman be the property manager! If you all did a survey for all the residents, I’ll bet your bottom that the majority wants her out! Thank god for the guy that’s in there because being now that Seth’s gone, it seems like this place is going down hill! Break-ins! People are smoking weed in the open! Gate is broken! Maintenance now takes days to respond to issues. I’m literally absolutely sick with knowing I’m paying the amount I do, yet my safety is not valued! Your new property manager was overly rude as an assistant! How dare you all make her a manager! I’ve only come in to ask questions about maintenance and about paying my rent! Until they figure out better staffing options, I will not be recommending anyone else to this property, and I will be leaving as soon as my lease is up! Your higher ups need to do a private poll and survey. I know if she does the actions she did with me she has had to have done it to others! I’m not perfect, but I respect others and I greatly expect the same in return. Snappy attitude! Nonchalant! Rude tone! If she stays, she’s taking the entire complex down with her performance! Mark my words! This place will be the worst place to rent on this strip with her! Disgusted! And, NO! I do not want anyone to pretend to fix my problem! As long as she’s there, there will always be a problem! Thornberry, higher ups, we are your residents! We pay for adequate, sensible living, without need to worry ourselves with AVOIDABLE risks and issues. Please, DO BETTER!!!
  • NF
    natalie frost
    Nov 19, 2025
    5.0
    I’ve been here for a few months and I’m so thankful for the experience so far. I was able to move within 2 weeks from applying, from a different state, and did almost everything but final paperwork online. Thank you Maleek for helping with that process! He was great throughout the process, and the rest of the staff have been amazing since moving here!
  • EC
    Evan Chase
    Nov 18, 2025
    5.0
    The staff has been incredibly helpful all around whenever I needed them! Thank you Saquon for being so kind!
  • LT
    Lifewith Tre
    Nov 12, 2025
    1.0
    I was seeking to be a resident at this place but not anymore ! I scheduled a tour for today. I viewed apt 818 , it was dirty but marked as ready on the website.. people leave there trash out of the doors (which cause rodents) and the walk way to the apartments are filthy. viewing the apartment, I discovered roach shells and poop in the cabinets and creases of the counters in the kitchen mind you- I asked the gentleman Malik ( who toured the apartment w me, works at the rent office ) what was it and he said and I quote “probably damage from the previous tenant” like no sir ! DO NOT live here !! they need to tear these down. and good luck with reaching the went office, they schedule to call you back. DO BETTER !
  • SM
    Shashank Maddikunta
    Sep 26, 2025
    1.0
    Honestly the worst place I've lived at. Called the leasing office twice about the HVAC to be fixed during office hours. It's been 2 days it's still hasn't been fixed, it's hotter inside than it is outside. This is absolutely ridiculous. Plus, there's roaches on the porch. Absolutely unacceptable.

Frequently Asked Questions About Thornberry Apartments

Where is Thornberry Apartments located?

Thornberry Apartments is located at 9920 Brickleberry Ln, Charlotte, NC 28262, USA.

What types of apartments are available at Thornberry Apartments?

Thornberry Apartments offers one, two, and three-bedroom apartments with various floor plans including options with balconies, patios, vaulted ceilings, and spacious closets.