The Collins

4.7
255 reviews

About

Apartment Building
Reward yourself with stylish living at The Collins in Charlotte, North Carolina, near Charlotte Premium Outlets. Our 1, 2 & 3 bedroom floor plans offer all the space and modern conveniences you crave. Inside, our open layouts, premium finishes, and spacious kitchens create the ultimate space to live life your way. When it’s time to head out, you’ll appreciate our prime location in Charlotte, in Mecklenburg County. Discover the lifestyle you’ve been dreaming of. Discover home, at The Collins.

Location

The Collins
5500 Shopton Rd, Charlotte, NC
28278, United States

Hours

Reviews

4.7
255 reviews
5 stars
224
4 stars
14
3 stars
1
2 stars
2
1 star
14

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Jaylen, Karolan, and Julia.

Maintenance Service

The maintenance team received high marks for their promptness and effectiveness in addressing service requests, with Junior and Jaylen frequently mentioned for their excellent work.

Community Atmosphere

Many reviews noted the welcoming and engaging community environment, with residents appreciating the clean grounds and organized events.

Tour Experience

Potential residents reported positive experiences during tours, particularly with staff members like Karolan and Julia, who were described as knowledgeable and accommodating.

Overall Satisfaction

Overall, residents expressed high satisfaction with their living experience, citing the combination of friendly staff, well-maintained facilities, and a strong sense of community.
  • LM
    Lauren Murrill
    5 days ago
    5.0
    Absolutely love it here! Organized clean environment—— Staff is super friendly & kind. Everything is in proximity, it’s really a diverse community (single, family etc.) neighbors are nice as well.
  • KG
    Kimberly Gamble
    Dec 30, 2025
    5.0
    This is a great community! We toured the community with Jaylen. He was very knowledgeable, excellent customer service and very mannerable. I toured with my daughter and he answered all my questions and addressed all my concerns.
  • VN
    Vanessa Nicolas
    Dec 17, 2025
    5.0
    I love it here! The management team: Jaylen, Julia, Karolan, and Chris, are top tier. They’re always friendly, extremely helpful, and quick to respond. They’re also super pet-friendly, my dog gets her morning snuggles every day, it’s her favorite amenity. Maintenance is outstanding and takes care of requests promptly, and the amenities are always clean and well maintained. Overall, a great community that I highly recommend!
  • RD
    Richiel Duclay
    Dec 12, 2025
    5.0
    I have been with The Collins for more than 2 years and I couldn't thank them (Julia, Chris, Karolan, Jaylen, Junior, and the rest of the staff) enough for being so helpful. They've always shown a willingness to help without hesitation. Julia has been there since the start of our application and gave us many options and accommodations, which made us choose The Collins. Chris was very knowledgeable and answered all our questions when he toured us around the community. Karolan being the front of the leasing office, has always been friendly and helpful when I have a lot of related and unrelated questions regarding packages and more. You can definitely count on her. I could tell she's a valuable asset to the team. Jaylen has always been the right person to ask when you needed an answer right away, especially about packages. He was so helpful when I needed a storage unit. He went above and beyond. Kudos, Jaylen! You definitely deserve an award for that. Junior, on the other hand, never fails if you need something fixed in your apartment; he'll explain every detail and fix it right away. My deepest thanks to him for being a good fixer. To sum up, I would always recommend The Collins Apartment to everyone who wants to live in a great and comfortable place. Five stars to this apartment.
  • WA
    Wellington Arthur
    Dec 11, 2025
    5.0
    If you’re looking for a welcoming, well-run community, I highly recommend The Collins. The location is convenient with easy access to the interstate, grocery stores, and restaurants, and the grounds are always clean and well maintained. I also appreciate the gated buildings and the occasional community events that make the place feel lively and safe. Karolyn at the front desk, has been wonderful. She’s friendly, responsive, and always willing to help; whether it’s answering questions, easing concerns. It’s clear she truly cares about residents. The maintenance crew is also fantastic (Jaylen, and Junior). They handle service requests quickly, communicate before arriving, and consistently provide quality work. Their professionalism really sets this community apart. Overall, I’m grateful for the support they’ve provided since I moved in and genuinely enjoy living here.