Business Details
About
Property Management Company
Associa Carolinas is a community association and property management company based in North and South Carolina.
Location
Hours
Reviews
4.8
1,407 reviews
5 stars
1,279
4 stars
52
3 stars6
2 stars3
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised staff members like Brittany, Mariah, and Alison for their professionalism, responsiveness, and helpfulness in addressing resident needs.
Communication Issues
Several reviews highlighted significant problems with communication from the HOA management, including unreturned calls and emails, leading to frustration among residents.
Facility Maintenance
Residents expressed dissatisfaction with the maintenance of community facilities, particularly the spa and pool, citing ongoing issues and lack of timely repairs.
Activity Coordination
The community activities and events organized by staff, especially Brittany and Mariah, received positive feedback for enhancing resident engagement and social life.
Customer Service Concerns
There were multiple complaints regarding poor customer service experiences, particularly with certain staff members, leading to calls for improvement in management practices.
- JSJoe SchmoellerNov 15, 20255.0We thoroughly enjoyed the 3rd annual Del Webb Golf Tournament held at Lochmere Golf Course. Mariah Ripken and her team do a terrific job with every aspect from organization, food, prizes, award recognition-all with a big smile and friendliness. Big thanks to everyone involved including the staff at Lochmere. Already looking forward to next year!
- DGDeborah GNov 15, 20255.0Thanks Mariah Ripken for organizing another fun day of golf at this year‘s Del Webb scramble. Always fun, well organized and it’s great that the net proceeds help people in need.
- JAJoellen AustinNov 15, 20255.0Mariah is a rock star! The third Del Webb Scramble was a huge success thanks to her talent and dedication ❤️ We are so fortunate to live in Carolina Gardens and to have Mariah and Jim as our lifestyle directors!
- JBJeri BollwittOct 14, 20251.0The spa has been broken for almost a month. There is no word on when it will be repaired. This is not a new problem as it has had multiple issues from the beginning. There is no reason for a new hot tub to have experienced this many problems unless it was faulty from the start or was installed improperly. This needs to be addressed and the residents need to be informed as to how this will be rectified.
- ECEd CampbellOct 8, 20251.0I have an unresolved experience at Four Seasons at the lakes of Cane Bay in Sumerville South Carolina. I sold my house there and prior to closing on April 30, 2025 I asked Krista Dorris to stop the draft of the $300 per month HOA fees. On May 5, 2025 another $300 HOA fee was drafted from my bank. When I learned of this I called Krista and she said it wouldn't be any problem that they would refund the $300 fee. I've been going back-and-forth for six months now without any resolution whatsoever. Krista and Dawn Taft refuse to respond to my emails and phone calls for the last three months. This is a simple matter that clearly shows up on the account history that Dawn sent me but they don't seem to want to send me the money. They even contacted the closing attorney that closed the sale on my home and told me it was his responsibility when it's clearly an Associa problem. I am attaching a photo of the account history that Dawn sent me on August 7, 2025 showing the deduction after I had closed. I would be happy to forward the email chain and any other information necessary to resolve this.
Frequently Asked Questions About Associa Carolinas
What type of services does Associa Carolinas provide?
Associa Carolinas is a community association and property management company serving North and South Carolina.
Where is Associa Carolinas located?
Associa Carolinas is located at 6000 Fairview Rd #1200, Charlotte, NC 28210, USA, in the Associa Carolinas building.
What are the business hours of Associa Carolinas?
Associa Carolinas operates Monday through Friday from 8:30 AM to 5:00 PM, and is closed on Saturdays and Sundays.
How can I contact Associa Carolinas by phone?
You can reach Associa Carolinas by phone at +1 704-944-8181.
Is there an email address to contact Associa Carolinas customer service?
Yes, customer service can be reached via email at customerservice@associaonline.com.
What is the website for Associa Carolinas?
The website for Associa Carolinas is https://www.associacarolinas.com.
What categories does Associa Carolinas belong to?
Associa Carolinas is categorized under Associa, Property Management Company, Property and Building Maintenance, and Community Association.
Are there any restaurants near Associa Carolinas where clients can dine?
Yes, Ruth's Chris Steak House, an American steakhouse restaurant, is located nearby and is a great option for dining before or after your visit.
What nearby professional services are close to Associa Carolinas?
Nearby professional services include Aares Staffing and The RJC Group, which could be valuable resources for business- or staffing-related needs in the area.
Are there any community or event organizations near Associa Carolinas?
Yes, Charlotte Gay Pride Events and Inspire One Billion People Incorporated are nearby organizations focused on community events and social services, offering opportunities to engage with local community initiatives.