Town Station

Reviews

• RR

  Robert

  Dec 20, 2025
  2.0
  Lived Here 5 Years – Looks Great Outside, But There Are Serious Underlying Issues I lived in a three-bedroom, third-floor unit at Townstation Apartments from 2019 to 2025. I moved out this year for a job opportunity overseas. While the staff on-site was consistently great, the overall experience declined year after year due to corporate neglect, rising rent, and unresolved maintenance issues. ✅ What Was Good: The on-site staff truly did their best. Susan at the front desk was always kind and professional. Tracy, the property manager during my last few years, brought in a fast and reliable maintenance team and was always responsive and compassionate. Unfortunately, corporate policies constantly got in the way of real progress. ❌ Why I Wouldn’t Recommend It: • Rent increased every single year. “Early bird specials” were just soft landings for guaranteed hikes — I never saw prices go down once. • The “smart apartment” package included only a Nest thermostat, a smart lock, and LED bulbs. No smart lighting, no added functionality. • The forced fiber internet upgrade (Spectrum only) took over a month. We had to clear out balcony storage during peak pollen season — and most residents didn’t even want the change. • Only one ceiling fan/light, in the master bedroom. I had to install lighting and fans in the other two bedrooms and the living room. • Valet trash was mandatory, not optional. No pickup on Fridays, Saturdays, or even Halloween. They also eliminated recycling service entirely. • Noise insulation was poor. I lived on the top floor and could still hear my downstairs neighbors daily. • The train behind the property ran every single day, often at night — including as late as 3:00 AM. It was loud enough to wake us up frequently. • Despite living there for five years with no pets, my carpet was never replaced, not even restretched. • My laminate flooring had separation issues from a known defect, reported years ago. The only fix offered? Pay to transfer to a different unit. ⚠️ Health & Maintenance Concerns – Discovered Too Late: My young son regularly had coughing fits while we lived there. We didn’t know what was causing them — but they stopped completely after we moved out. That made us take a closer look, and we found: • 📸 An HVAC system full of grime, rust, and what appeared to be mold • 📸 Mildew and moisture damage around the sliding door and bathroom caulk • 📸 Poorly maintained common areas with water stains and decay I’m not making medical claims — just sharing our lived experience. The timing was too clear to ignore. The air quality was very likely a factor. 💰 Corporate Policy Red Flags: • Rent is late on the 6th, with fees applied instantly • ACH payments not accepted on the 4th, even though that’s still within grace • No partial payments allowed if you run behind they only accept in full payment, PERIOD. • If renters insurance auto-renews but isn’t immediately reflected in their system, they send a 48-hour warning or charge you 💡 What You Should Know: Townstation puts effort into looking good — but that’s where the care stops. Landscaping was constant. We heard leaf blowers almost daily. Meanwhile, the inside of our unit — where we actually lived — was ignored for years. Bottom line: Townstation is all about curb appeal and rent increases. If you’re just touring the model unit, it might look nice — but speak to long-term residents before signing anything. The staff does their best, but they can’t fix a system designed to extract maximum value while giving minimal return. 📸 Photos attached — the real story is behind the walls.
• DH

  Destiny Hill

  Aug 14, 2025
  5.0
  Ashleigh, Tracy, Susan, Lisa + maintenance is the true definition of a DREAM TEAM. During this past week they have all accommodated me and made sure I was satisfied while my apartment was undergoing repairs. I am truly thankful for each and every one of them. I’ve been staying at this complex nearly 2 years and they have always been extremely helpful. They are definitely the best leasing office staff I’ve come across. Thank you Town Station for your customer service and support. It doesn’t go unnoticed.
• AC

  Amanda Callahan

  Aug 4, 2025
  5.0
  Tracy and her team, Susan and Pete are always kind, helpful and personable. I always enjoy my time when I stop-in the Office to speak with them.
• NK

  Nellie Kuan

  Sep 26, 2023
  5.0
  I will be moving across the country next coming month. I would like to take this opportunity to say, Thanks Susan Williamson !! to me, you are best Lease specialist of Town Station apartments . Susan your professionalism, caring and you courteous ways to handle the many questions that I have , And going above and beyond to find the apartment that I need and, make my move easier and reliable prior to my move in date. Susan make me feel welcome from the very first time we speak and a part of the Town Station Apartments’s family.
• TD

  Timorow Dobbins

  Apr 7, 2017
  4.0
  I have lived in this community for a couple of years and the customer service is not always consistent; overall it is a great place to live considering the other options. The apartments are family friendly and very spacious, and the amenities (gym, computer area, rec room, and pool) are well kept. There is no valet trash, none of the amenities are included (a lot of places are offering valet trash, free water, and/or free cable). The prices are competitive, but not really considering all that you could get somewhere else for the same price, but the best thing about the community is the space and the privacy. My apartment is bigger than most on the market in the price range I'm in AND I am hardly ever bothered by the front desk staff. If I could only get the post office to leave my packages at my door when I'm not there and not the front desk, I would feel as though I'm in a townhouse :-). There are a few kids in the neighborhood but they are not very loud, they are respectful, and I have never really had to complain about a neighbor. The walls are thin, but it is an apartment. If you don't want to hear your neighbor you should just buy a house.

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