Amberton at Stonewater

Reviews

• PM

  Praneeth Movva

  5 days ago
  1.0
  I am the lease holder of my apartment and would like to share my experience with both the apartment and the leasing office staff. In December 2025, during very cold weather, the heater in our apartment stopped working. It took maintenance 17 days to resolve the issue. During that time, the leasing office staff suggested that we keep the oven on at 450°F to heat the apartment, which was unsafe and ineffective. Even after following their instructions, we continued to feel extremely cold for days. Later, we received an unusually high electricity bill because of the oven usage, but the management refused to cover or adjust the amount despite our request. Then, on February 6, 2026, our AC stopped working. We raised a maintenance request through the app, but no one showed up for four days. When we visited the leasing office, they said it wasn’t an emergency since the temperature was below 70°F, and that someone would come in two more days. Even after that, no one came until we followed up again. When a technician finally showed up, she checked the AC for two minutes and said the air filter — which was supposed to be replaced for free — was the issue. We replaced it as instructed, but they had given us the wrong size. After returning it, they came again and said something else needed fixing but didn’t return for several more days. During this period, the leasing office staff were extremely rude and unprofessional. One employee even walked away in the middle of our conversation without responding, and the manager was equally dismissive. When I tried to escalate, I was told that no employees were available and that we “have to wait.” Instead of resolving the issue, they suggested we open the windows for ventilation. When we did, we found dead and flying bugs entering the apartment. To make matters worse, the thermostat continues blowing hot air even when set to “off,” making the apartment very uncomfortable. My brother visited the office explaining that there was a baby in the home having trouble breathing because of the heat, yet the staff were still unresponsive and did not offer a portable AC unit or any temporary solution. Lastly, I would like to mention that once my friend left a trash bag outside for two hours during a work meeting, and he received a $100 fine for it. If the management can be that strict about small things, they should show the same seriousness toward major maintenance and safety issues. Overall, I’ve had a very disappointing experience with this apartment complex and its management. Think twice before moving here, as the staff’s lack of professionalism and poor maintenance response can seriously affect your comfort and safety.
• TC

  Tyree Clark

  Jan 13, 2026
  5.0
  Everything is perfect thanks to Dany, Mia
• SB

  Stacey B

  Oct 30, 2025
  2.0
  Emailed residents outlining evictions sections of lease during government shutdown. This is my second government shutdown and the prior management waived any fees during 2019 shutdown, allowing tenants time to make payments. So, I know it can be done during this shutdown. All while, they have a promotion for new tenants to have 1 month free rent. This is really disappointing.
• JJ

  Jasiya

  Oct 22, 2025
  1.0
  Don’t move here. Rude people in the leasing office. Want to hang up on people directly in my face. The complex is disgusting. Rats and cockroaches. The trash piles up which creates in odor. Calls the turkey vultures. When you have a maintenance issue, they like to say that they completed it and then you come home from work and it’s not even completed so they like to lie about it. For the sake of God, please hear me out. Do not move to this apartment complex. Now I have to deal with this issue including court problems with them.
• CG

  carly gillis

  Oct 20, 2025
  5.0
  Ms.Mia was extremely informative and polite kind and helpful while looking for my future home. She took me on 2 different tours and went over lots of pricing and availability with me. She showed me all the amenities and was very helpful. She made making my decision easy! I look forward to working with you in the near future!