Westport Lofts

Reviews

• DM

  Desiree Maynes

  Feb 2, 2026
  1.0
  This review reflects my honest experience as a long-term renter. I encourage prospective residents, especially pet owners, to carefully consider management responsiveness and move-out policies before signing a lease. Update: After posting my review, I received partial documentation but no complete follow-up from the property manager. To find resolution and receive a response, I ultimately had to contact the regional manager, Amanda, who was professional and responsive. She explained that carpet replacement is generally the community’s preference rather than attempting cleaning. I appreciate her communication. Original Review Condensed: I lived at Westport for nearly a year. Initially, the experience was positive, the amenities were appealing, and the office and maintenance teams were responsive. However, after the previous community manager left, the quality of management declined significantly. I have lived in eight apartment communities over the past twelve years, nine including Westport, and this was the most challenging resident experience I’ve had. Any issue requiring the community manager’s involvement lacked follow-up and required repeated outreach on my end. When I inquired about breaking my lease, I sent five follow-ups over several weeks before receiving a response (from another staff member). I ultimately paid approximately $3,000 to terminate my lease early due to the ongoing lack of responsiveness. On move-out, I asked whether the termination fee would be my final charge and was told management would confirm. I never received follow-up and later discovered an additional $471 charge for carpet replacement, despite living there only one year with no damage beyond normal wear and tear. The property itself also had construction concerns, including cracking areas in the foundation, loose cabinet hardware, unfinished baseboards, and inconsistent upkeep, specifically with pet waste, both inside and outside. Notably, the “secure” key fob system did not function during my residency, resulting in a stolen package from the “secure mail room”. To be fair, Eboni and Seth were professional and helpful whenever they assisted me. I would encourage you to work with Eboni as much as possible, as she is timely and thoughtful in her communication.
• HW

  Hailey Womble

  Dec 31, 2025
  5.0
  Just toured the property with Heather yesterday and was absolutely sold! She has been so helpful during the application process, despite it being so close to NYE. Really hoping I get approved and get to be part of this amazing community!
• SB

  Susan Breault

  Dec 20, 2025
  5.0
  Wonderful place to live. Friendly staff and tenants. Beautiful pool and outdoors areas. Highly recommend. See Heather when you go.
• RF

  Ron Forfar

  Nov 24, 2025
  5.0
  Wy wife and I recenlty had a tour of this amazing community. First off, we were late for our appointment with Heather, and we were greeted so graciously and professionally on our arrival. Our tour was wonderful, and honestly, the nicest apartment community I have ever toured. I work in property managment in Charlotte, and The Westport Lofts is far and above. We decided to apply and have been approved for a gorgeous 2 bedroom in the main building. I started following their Instagram account and was very impressed with the resident events. My warm thanks to Heather for her wonderful tour :) Ron Forfar
• MT

  Masan Tolson

  Oct 17, 2025
  5.0
  Heather is absolutely amazing! From the moment I first reached out, she went above and beyond to make the entire leasing process smooth and stress-free. She’s professional, knowledgeable, and genuinely cares about finding the right fit for her residents. Every question I had—no matter how small—she answered quickly and with a friendly attitude. Her attention to detail and welcoming personality made me feel confident about moving in. It’s rare to find someone who combines professionalism with such warmth, but Heather does it effortlessly. If you’re considering living at Westport Lofts, definitely ask for Heather—you’ll be in great hands!