Ansley at Roberts Lake

Reviews

• NM

  nicole martinez

  4 days ago
  5.0
  Chelsea was a very huge help and a huge part of us being able to get this application in and moving couldn’t have done it without her very impressed with the staff. Very impressed with the complex and me and my family are looking forward to spending time here. There’s no place like home and we believe we have found it here 🧡😎🧡
• HP

  HEATHER PARISH

  Nov 11, 2025
  1.0
  To preface, I was never late on rent. Never had a complaint against me. I made a few complaints about neighbors and on my social media about Ansley since there was excessive noise in the halls, doors slammed all the time, an insanely loud Mustang with open exhaust at 7am daily, and dog poop in the dog park every day. When I complained about the dog poop, they said they don't do anything about it and had been out of the DNA test kits! Dog park turf is never cleaned and is DISGUSTING. Make sure you don't give constructive feedback to management, even if they ask for it, because they will retaliate and issue you a non-renewal on your lease. CRAZY since they had issued me a renewal already, but I went back and forth with them since they were increasing my rent. Meanwhile, they had the apt across from mine listed for hundreds less online. Where is the integrity in that?? Once I complained, they issued me a non-renewal and it was 45 days before my lease expired. To cover themselves legally, they offered to extend my lease to give me 60 days to vacate. After I complained and gave feedback, they will used my suggestions and scheduled events like pup-cup day, community game night, and improved landscaping which was horrible at best. They told me they didn't have a budget for events - but seem to be having more events once I brought my complaints to the Fogelman corporate office. But Fogelman loves the property manager here bc she always hurries to clean up the community before their visits. They have no problem increasing your rent every year even if you're paying hundreds more than your neighbor. They will lie and tell you your rent increase is not negotiable, but it is and I know this bc hellooooo neighbors talk!! Also interesting that a leasing consultant left right after me for a MUCH better community and two maintenance employees are leaving soon. Additionally, the gym equipment is out of date, carpet always dirty, kids play around in there, and wifi never works. A former leasing consultant was also a personal trainer and had a separate gym membership, if that tells you anything. "Pet spa" is a washbasin in the car wash area with no towels supplied and it and the car wash are closed half the year anyways. Honestly the ONLY allure of Ansley is their cheap rent, which is justified bc their amenities, management, and property need a complete overhaul. Save your time and go to one of the many many other newer properties in Asheville/Arden!! Also, most of the reviews are incentivized. After people move in, Ansley asks for reviews and gives people points and gift cards for responding. I'm sure mgmt will respond to this with a generic response defending themselves, but why would they kick me out and then utilize my feedback to better the community if what I was saying isn't true? Oh and if they offer to sit down and talk to you to discuss an issue...DON'T BOTHER. I did exactly that and the property manager was fake, smug and lied in the meeting straight to my face.
• GA

  Gina Austin

  Nov 5, 2025
  5.0
  I love this complex. I have been here 3 years. The staff is wonderful. The parking had gotten worse each year though.
• KW

  Kelsey Worley

  Oct 29, 2025
  2.0
  I shouldn’t be on the edge of tears every time I have to interact with someone from the office staff, because I know my concerns or issues won’t be taken seriously or cared about. I almost always leave feeling worse than when I came in, which leads to me never really going out of my way to communicate with them. The two stars are for the maintenance team, who are incredible and actually people oriented and for the many positive connections we’ve made with other residents here. Our family has made what feel like lifelong friendships. That being said, I do not feel like the office team cares or tries to make genuine connections with the residents beyond the events they host. One of the staff was seemingly unaware of a community table that is still very much in use to help distribute food to residents who may need it. I was told that was just for “after the storm”. Turns out, people have to eat a year later as well. Many residents have kept that table stocked before and after the storm. I was appalled at the lack of awareness. I’ve noticed in my few years here that if you call attention to a problem, then YOU are the problem; never mind the actual, valid problem. They are truly out of touch.
• HH

  Hollowist

  Oct 12, 2025
  1.0
  The parking situation at this complex is absolutely inexcusable for how much they charge for the most basic housing. Heavily recommended not wasting your time or sanity at this complex.

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