KK
Kalli Kremer
Oct 28, 2025
As a medical student who lived at the Expo for two years, I would not recommend it—particularly to incoming medical students. While the complex has many 5-star reviews, it is important to note that management offers online rewards for residents in exchange for positive Google reviews. When I moved in two years ago, I initially posted a 5-star review but have since deleted it.
During my first year here, management permitted individuals to become residents without conducting background checks. This led to several concerning situations, including:
* Dangerous dogs on the property (a fellow resident’s dog was attacked).
* Strangers sleeping in the stairwell (one incident required calling the police to remove a non-resident from our building).
* Loud gatherings late at night, with suspected illicit activity on the first floor.
* Multiple instances of misplaced packages.
When these issues were reported to management in a professional manner, the concerns were met negatively, and little to no action was taken.
Many of my peers and I were initially excited about a new apartment building near the medical school, and many of us signed leases quickly. In hindsight, I would have explored other options. At one point, management stated they did not want more medical students as residents—yet later approached our admissions office in an attempt to be reinstated on the school’s recommended housing list.
In my second year, additional expenses were added to the rent without clear communication prior to re-signing. These included charges for unit Wi-Fi, utilities for the clubhouse (primarily used by management), and a general rent increase.
When I moved out in July, I contacted management to confirm any required steps before vacating the unit. I was told the only requirement was to return my keys. I thoroughly cleaned the apartment—wiping surfaces, filling small drywall holes, vacuuming, and dusting—ensuring it was ready for the next tenant. Despite this, I was charged nearly $700 in unspecified move-out fees, exceeding my security deposit. The only cost I anticipated was approximately $100 for carpet cleaning.
After multiple unsuccessful attempts to resolve the issue with Expo management, we got in contact with the regional manager. We later learned that a “move-out walkthrough” had been documented internally but was never offered to us, allowing management to charge for any scratch, dent, or scuff they found post-move-out. After three months of persistent back-and-forth communication, we were finally reimbursed for these inappropriate charges. Without intervention from their regional manager, we would have remained responsible for nearly $700 in unfair move-out fees.
Ultimately, we chose to live here for its proximity to the medical school. However, I strongly recommend that incoming students explore other housing options first, especially with the Expo's current management team. Commuting in Billings is easy, and I wish I had chosen a more receptive, welcoming, and budget-friendly apartment complex. Students with questions about housing options should feel free to reach out to me or to the school’s Student Affairs office.