Business Details
About
Apartment Building
Living in Ridgeland, Mississippi, offers a unique blend of small-town charm and vibrant community spirit. Located just outside of Jackson, it combines the tranquility of suburban life with easy access to the cultural and entertainment opportunities of a larger city. The friendly neighbors and well-maintained parks provide a welcoming atmosphere, while local events and community gatherings foster a strong sense of belonging. With its scenic surroundings, Northbrook & Pinebrook stands out as a wonderful place to call home.
Location
Hours
Reviews
4.1
255 reviews
5 stars
176
4 stars
18
3 stars
10
2 stars
4
1 star
47
What are people saying?
AI-generated from recent customer reviews
Maintenance Issues
Numerous customers reported ongoing maintenance problems, including lack of heating, broken appliances, and slow response times from maintenance staff.
Customer Service
While some staff members, particularly Kaylen and Cornelius, received praise for their helpfulness and professionalism, others were criticized for poor communication and dismissive attitudes.
Cleanliness Concerns
Several reviews highlighted issues with cleanliness around the property, including unsanitary conditions and maintenance of common areas.
Positive Tours
Many customers had positive experiences during property tours, noting the friendliness and knowledge of staff members like Kaylen and Phyllis.
Community Atmosphere
The community was described as quiet and pleasant, with some residents appreciating the events organized by the management.
- TMtierra mJan 4, 20261.0READ BEFORE YOU CONSIDER!!! I normally don’t leave reviews, but this situation has gone far beyond unacceptable. Our heat went out at the beginning of December. Maintenance initially came and told us everything was fine and to continue using it, even though it had already stopped working. When we contacted them again, they admitted something was wrong and said a replacement part needed to be ordered. That replacement never came. As a result, my family went through the entire Christmas holiday with no heat or air, despite temperatures dropping as low as 18 degrees outside and reaching 80 degrees on warmer days. While we were still waiting for the heat issue to be resolved, our microwave and dishwasher also stopped working, and we were told to simply wait for replacements. Shortly after that, our stove stopped working as well. Maintenance told us they would replace it, but when the replacement arrived, it was taken from a vacant unit and was disgusting and clearly had not been cleaned. The stove did not work at all. After attempting installation, maintenance realized there was a wiring issue inside the apartment and said we would have to wait for a supervisor to contact an electrician. We are now without heat, air, a working stove, microwave, or dishwasher, and communication from the office has been dismissive and uncaring. There has been no urgency, follow-up, or accountability, despite the unsafe living conditions. This experience has been incredibly stressful for my family and completely unacceptable for an apartment complex that expects rent to be paid on time while failing to provide basic necessities. I would strongly caution anyone considering living here.
- DSDoris SandersDec 21, 20255.0Beautiful area real quiet and less traffic
- KTK TDec 4, 20251.0I paid almost $1500 in fees/deposit on 11/7/25 and now can't get anyone to reach back out to me after countless emails (local and corporate) and voicemails. They act as if I have not paid anything and am willing to just forget about my money! I have tried to get around posting publicly, but they are ignoring my calls/messages for answers about my money and the apartment.
- AHAriel HarveyNov 17, 20255.0Kaylen was an amazing tour guide, we felt very welcomed and definitely feel that she has made our decision easier!
- CYCameron YoungNov 17, 20255.0kaylen was very helpful !!