Staff Performance
Phil and Tish received high praise for their helpfulness and professionalism, significantly enhancing the customer experience.
Maintenance Issues
Multiple reviews highlighted ongoing maintenance problems, including mold, leaks, and slow response times, leading to dissatisfaction among residents.
Property Condition
While some customers appreciated the cleanliness and upkeep of the property, others reported issues with outdated facilities and pest problems.
Communication Problems
Several customers expressed frustration with the lack of communication from management and difficulty in reaching the office staff.
Overall Experience
Opinions varied widely, with some residents enjoying their time and others having negative experiences, particularly regarding management and maintenance.