Expo at Forest Park

Reviews

• RT

  Rui Tan

  Mar 13, 2026
  4.0
  I recently complimented the new management team to my friends who was thinking moving to Expo because the new team seemed much happier and friendlier than the previous one. Unfortunately, within 10 minutes of leaving that compliment, I received an email saying my rent had not been paid and that I could be at risk of being kicked out. I have autopay set up in their portal using my bank account. Apparently the payments had been rejected by the bank several times, but the portal never clearly showed that the autopay had failed until today. I only received a notice on the 6th saying the rent wasn’t paid, without any explanation that the autopay had been rejected. I assumed it might be related to the new management or a change in the portal, so I manually clicked “pay” using the same bank account I always use for autopay. Since the system still showed my autopay setup, and I got an email saying successful payment, I had no reason to believe there was an issue. Today, as soon as I realized there might be a problem, I paid again through the same account and received a successful payment confirmation. However, when I called the office to explain the situation and ask about cancelling the late fee as it’s the system issue, the staff member who answered was surprisingly rude and dismissive. She also made other assumptions about my account without checking the details first (for example, assuming I was lying about referral credit). I ended up paying again using a card linked to the same bank account, which went through instantly and the money was deducted right away. This makes me question whether there is an issue with the autopay platform. Tenants should receive clearer notifications when autopay fails so they can fix the issue promptly. Charging late fees due to unclear system errors does not seem fair. Simply saying “it’s in the lease” is not a helpful response when tenants are trying to understand or resolve a system issue.
• MM

  Michaela

  Jan 31, 2026
  1.0
  I have been living here for 3 years consecutively and the management team has changed multiple times ever since. The first manger was good and the second one which is the current one is the worst ever, a rude and unprofessional one that doesn’t know how to serve customers. She would speak to me loudly when I was on a phone call (her colleague reminded her and she replied “I know”). One of the other two staff is also unprofessional barely knowing anything to solve the problems. I have to figure everything out and teach her. She spent most time in the office looking busy but given the quality of services provided I had many question marks in my head. Anyway, avoid this place. Avoid 2B overall as this property management company allows this to happen and allows the service to keep dropping. I was considering live in a 2B property if I moved one day (a lot credits to the previous staff Harley and Victoria) and now find this thought to be idiotic and stupid.
• RR

  Richard

  Nov 24, 2025
  1.0
  I normally don’t write reviews, but my experience here has been extremely disappointing. One day when I was outside and tried to set up the phone key, I called the office and they told me I did not need to come to the office and they could set up the key for me remotely, so I can use my phone for entry when I came back. However, when I came back, the phone key didn’t work at all. I called for help, and the staff on the phone clearly told me that since this was their mistake, I would not be charged the $100 lockout fee. All these calls should be recorded on their end. Yet the next morning, I still found a $100 lockout fee added to my account. Their property manager, Christy, refused to pull the call recording, even though the recording would clearly show that I was promised not to be charged. Dealing with her has been extremely difficult and unhelpful. On top of that, the electrical system here has constant issues. The dishwasher and any high-power appliance frequently trip the breaker, and despite multiple maintenance requests, nothing has actually been fixed. When I first moved in, there was also a strong unpleasant odor in the unit. I strongly advise others — especially international students who may not be familiar with tenant rights — to think twice before living here. It’s been a frustrating and disappointing experience, and the way they handle charges feels very unfair. PS: Just saw the comment below. I called the number multiple times when the charge happened and it was not resolved even though I explained the situation clearly. The answer I got was that all the lock out would be charged by $100 if out of normal business hours. Could you provide more guidance on how should I reach out to the regional management member?
• EK

  E K

  Oct 20, 2025
  1.0
  I have lived here for almost two years, when I first moved in this building was awesome. The management and maintenance was super on top of it and everyone was well educated on the property. Since then, there is all new staff and everything has really gone downhill. I have reached out to management about different issues and they always seem to come up with new excuses about why things are not able fixed. I do not reccomend living here and I am awaiting the day my lease ends.
• CC

  Cole

  Oct 18, 2025
  2.0
  Sometimes not being approved turns out to be a blessing in disguise. The level of professionalism during the application process often reflects the experience you’d have as a resident. In the end, I’m genuinely grateful the process revealed things early — it saved me from committing to a situation that likely wouldn’t have been the right fit. I wish them well moving forward. 👍

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