Business Details
About
Property Management Company
The Smith Management Group is a community association and property management company based in Missouri.
Location
Hours
Reviews
3.7
458 reviews
5 stars
284
4 stars
25
3 stars6
2 stars
8
1 star
135
What are people saying?
AI-generated from recent customer reviews
Management Issues
Numerous reviews highlight poor management practices, including unresponsiveness, mismanagement of funds, and failure to address community concerns.
Customer Service
Many customers report a lack of communication and difficulty reaching property managers, leading to frustration and unresolved issues.
Positive Staff Experiences
Some individual property managers, such as Lisa Love and Jamesia Whitehead, received praise for their responsiveness and professionalism, contrasting with the overall negative sentiment.
Community Maintenance
Residents express dissatisfaction with the maintenance of community amenities and grounds, citing issues like unaddressed repairs and poor landscaping.
Financial Mismanagement
Several reviews mention significant financial issues, including unauthorized charges and failure to provide timely financial reports.
- PPP Will (PW)Nov 13, 20255.0Smith Management has been a pleasure to work. Very helpful and accommodate. Crystal has been very attentive on all matters. A total relief for our HOA.
- BMB MNov 12, 20251.0Do not hire this company to manage your condos worst ever. Questionable practices, missing finances, they have deals with vendors to give them kickbacks on projects so wont shop around, do not respond to calls, they will not provide meeting minutes, they will erase your posts on town square, charge your condo large amounts of $ for maintenance calls but provide no info on the maintenance calls to confirm, they will hit you annually with 30 day notice for loss assesments on hail storms that never hit your property, they do not complete projects, they will not address issues.
- AMAmer MeerOct 21, 20251.0Poor management, unresponsive, and breaking bylaws.
- CPCountess PriceOct 14, 20255.0Crystal Channell is providing excellent service as the community property manager for Robbins Mill Estates.
- SJStl JHOct 6, 20255.0There have been insurance issues over the last year and a half regarding storm damage and the master policy coverages at the Crossings at Big Bend Community. It has been a long and tedious process. However, I recently worked with Christie and I couldn't be happier with the results/next steps. She was professional, extremely knowledgeable, set attainable expectations, and 100% boosted my confidence in Smith Management. With her positive attitude, HOA knowledge, and willingness to help, Christie is the epitome of a perfect community manager.
Frequently Asked Questions About The Smith Management Group
What services does The Smith Management Group provide?
The Smith Management Group is a community association and property management company specializing in property and building maintenance as well as community association management.
Where is The Smith Management Group located?
They are located at 1630 Des Peres Rd, St. Louis, MO 63131, at The Smith Management Group building.
What are the business hours of The Smith Management Group?
The Smith Management Group is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact The Smith Management Group?
You can contact them by phone at +1 314-394-4200 or visit their website at http://smithmgmt.com.
Is The Smith Management Group affiliated with any property management networks?
Yes, they are categorized under Associa, which is a property management network.
Are there nearby financial services to The Smith Management Group?
Yes, nearby financial services include Co Bank Wichita, Thrivent Member Network - Heartland Region, Blueprint Financial Group - Thrivent, Edward Jones - Financial Advisor: Patrick D Morningstar, CFP®|CRPS®, Freedom Credit Solutions, and SFW Partners LLC.
What healthcare facilities are located near The Smith Management Group?
Nearby healthcare facilities include St. Andrews & Bethesda Home Health, Bethesda Health Group, Mercy Hospice - 1630 Des Peres, Mercy Home Health - 1630 Des Peres, Bristol Hospice - Eastern Missouri, Migraine Relief Institute, and Oasis pediatric dentist.
Can customers visiting The Smith Management Group find legal or real estate services nearby?
Yes, nearby legal and real estate services include Momentum Law, Prudential Select Properties, Smith Tyler (property management and real estate), and BHHS Select Properties Home Office.
Are there any nearby services that might assist with marketing or IT needs?
Yes, Spectrum Reach, Captiva Marketing, DataServ, and SBS Creatix provide marketing, advertising, printing, software development, and IT services near The Smith Management Group.
What nearby points of interest could customers visit before or after their appointment?
Customers can visit local financial institutions like Co Bank Wichita, enjoy health and wellness services at Aspire Precision Health, or explore community services offered by CBMC St. Louis, all located nearby The Smith Management Group.