Staff Responsiveness
Many customers praised the leasing and maintenance staff for being helpful and responsive to requests, although some reported inconsistent experiences.
Location
The location of Brookside is frequently highlighted as a major advantage, being close to campus and downtown amenities.
Management Issues
Several reviews express dissatisfaction with management practices, including poor communication, unprofessional behavior, and lack of accountability.
Maintenance Concerns
While some residents appreciated prompt maintenance responses, others reported ongoing issues with maintenance requests and overall apartment conditions.
Community Atmosphere
Many residents enjoy the community vibe and amenities, such as the rooftop pool, but some noted noise issues and concerns about cleanliness.