Twelve 501 Apartment Homes

3.5
382 reviews

About

Apartment Rental AgencyApartment Building
At Twelve 501 Apartment Homes, we offer comfortable one, two, and three-bedroom floor plans right in the heart of the high energy Burnsville neighborhood. The community provides easy highway access and is within walking and biking distance to many facilities in the area including Birnamwood Golf Course, Crosstown East and West Park, and Black Dog Lake.

Location

Twelve 501 Apartment Homes
12501 Portland Avenue South, Burnsville, MN
55337, United States

Hours

Reviews

3.5
382 reviews
5 stars
197
4 stars
36
3 stars
26
2 stars
10
1 star
113

What are people saying?

AI-generated from recent customer reviews

Pest Issues

Numerous reviews highlighted a severe cockroach infestation and ongoing pest problems that were not adequately addressed by management.

Staff Performance

While many customers praised the staff for being friendly and helpful, there were also complaints about poor communication and responsiveness.

Cleanliness

Several reviews mentioned issues with cleanliness in common areas, including trash accumulation and maintenance of facilities.

Maintenance Problems

Customers reported unresolved maintenance requests and issues with the condition of apartments upon move-in.

Parking Issues

Residents expressed frustration with limited guest parking and enforcement of parking policies.
  • MW
    Michael Widel
    Jan 5, 2026
    5.0
    Very nice place. 🙂
  • KR
    K R
    Dec 15, 2025
    3.0
    I liked the place overall. The girl that did the tour said there was only 1 unit available but I found out later that day that there were actually 3 available and the other 2 were the floor plan I was interested in. Disappointing and now I don't know if I'm still interested if that's how they handle business. She seemed annoyed and only offered information after being asked.
  • TW
    Tammy White
    Dec 2, 2025
    4.0
    Th staff was great!
  • MN
    Mike NERPIOL
    Nov 15, 2025
    2.0
    The amount of roaches here because they failed to enforce the way their tenants are leaving the trash room full of trash bags instead of throwing it down the trash chute, They literally have a camera right outside the trash room, but for some reason, they can’t see someone stick their arm in there and throw the trash bag in there because you can’t walk in there because the trash is way high there’s Between at any given time 50 to 200 roaches in there on the walls, despite how many times I complain and tell them that they’re causing a huge problem all they do is send in a pest control company make us empty out our entire kitchen and bathroom so they can spray and then the very next Sunday when it’s the day before trash day The trash room looks like that again full of roaches, I’ll show you guys some pictures, The only reason I’m giving them two stars is because their maintenance team is awesome
  • TT
    trekiegirl
    Nov 14, 2025
    3.0
    TL:DR Cons - horrible roach problem, residents taking up guest parking, and inaccurate office hours. Pros - nice floor plans, generally reasonable pricing, nice staff The office ladies are very understanding when there was a domestic abuse problem, and did everything they could to help out, and the maintenance people are delight, tidy, and quick. Unfortunately, the buildings have a HORRIBLE roach problem. After 3 spraying for roaches and crickets, I'm seeing TONS of them all over the kitchen, and even saw one in my bedroom. There are also a TON of cars in the "guest" parking, who are there 90% of the time. There are only 20 spots, for all 4 buildings, and there's a POSTED RULE in front of the guest space, that states a limit of "Two Nights Per Week". I've had to park on the STREET when my roommate's guests come over, so they can use my parking pass. (technically against the law, but I never see anyone get towed) The office hours on the website and Google say it opens at 9 mondat-friday, but you can't actually GO THERE, because they say the "office doesn't open until 10:30". I went there, at 9, to complain about the aforementioned parking problem, and was turned away until 10:30, by which time I'll be on my way to work.

Frequently Asked Questions About Twelve 501 Apartment Homes

Where is Twelve 501 Apartment Homes located?

Twelve 501 Apartment Homes is located at 12501 Portland Avenue South, Burnsville, MN 55337, US.

What types of apartments are available at Twelve 501 Apartment Homes?

They offer comfortable one, two, and three-bedroom floor plans.