Twelve 501 Apartment Homes

3.5
380 reviews

About

Apartment Rental AgencyApartment Building
At Twelve 501 Apartment Homes, we offer comfortable one, two, and three-bedroom floor plans right in the heart of the high energy Burnsville neighborhood. The community provides easy highway access and is within walking and biking distance to many facilities in the area including Birnamwood Golf Course, Crosstown East and West Park, and Black Dog Lake.

Location

Twelve 501 Apartment Homes
12501 Portland Avenue South, Burnsville, MN
55337, United States

Hours

Reviews

3.5
380 reviews
5 stars
197
4 stars
35
3 stars
25
2 stars
10
1 star
113

What are people saying?

AI-generated from recent customer reviews

Pest Issues

Numerous reviews highlighted severe cockroach infestations and pest control problems, leading to dissatisfaction among residents.

Cleanliness

Many customers reported dirty common areas, including trash-filled laundry rooms and unkempt outdoor spaces.

Staff Responsiveness

While some reviews praised individual staff members for their helpfulness, many others criticized poor communication and slow responses from management.

Maintenance Problems

Residents frequently mentioned unresolved maintenance requests, including issues with heating, plumbing, and general upkeep of apartments.

Overall Experience

A significant number of reviews expressed dissatisfaction with the living conditions, recommending potential tenants to seek alternatives.
  • EF
    Eduardo Fiallos
    Nov 15, 2025
    5.0
    Excelentes apartamentos
  • MN
    Mike NERPIOL
    Nov 15, 2025
    2.0
    The amount of roaches here because they failed to enforce the way their tenants are leaving the trash room full of trash bags instead of throwing it down the trash chute, They literally have a camera right outside the trash room, but for some reason, they can’t see someone stick their arm in there and throw the trash bag in there because you can’t walk in there because the trash is way high there’s Between at any given time 50 to 200 roaches in there on the walls, despite how many times I complain and tell them that they’re causing a huge problem all they do is send in a pest control company make us empty out our entire kitchen and bathroom so they can spray and then the very next Sunday when it’s the day before trash day The trash room looks like that again full of roaches, I’ll show you guys some pictures, The only reason I’m giving them two stars is because their maintenance team is awesome
  • TT
    trekiegirl
    Nov 14, 2025
    3.0
    TL:DR Cons - horrible roach problem, residents taking up guest parking, and inaccurate office hours. Pros - nice floor plans, generally reasonable pricing, nice staff The office ladies are very understanding when there was a domestic abuse problem, and did everything they could to help out, and the maintenance people are delight, tidy, and quick. Unfortunately, the buildings have a HORRIBLE roach problem. After 3 spraying for roaches and crickets, I'm seeing TONS of them all over the kitchen, and even saw one in my bedroom. There are also a TON of cars in the "guest" parking, who are there 90% of the time. There are only 20 spots, for all 4 buildings, and there's a POSTED RULE in front of the guest space, that states a limit of "Two Nights Per Week". I've had to park on the STREET when my roommate's guests come over, so they can use my parking pass. (technically against the law, but I never see anyone get towed) The office hours on the website and Google say it opens at 9 mondat-friday, but you can't actually GO THERE, because they say the "office doesn't open until 10:30". I went there, at 9, to complain about the aforementioned parking problem, and was turned away until 10:30, by which time I'll be on my way to work.
  • JD
    Jairo Duran
    Nov 6, 2025
    5.0
    Excelente
  • SP
    Shawna Pedersen
    Sep 26, 2025
    1.0
    Moved into this apartment about three months ago, move in went great. Noticed a few things, such as the common area being trashed, the pool, the laundry rooms and even the entryways. My apartment complex also has a strong smell of garbage, putting that aside because I know people can be filthy in apartment complexes. About 2 months after move in I was notified they would be coming into my apartment to spray for an “existing bug problem” come to find out after this place is INFESTED WITH COCKROACHES. After the spray they are everywhere. I had to remove my entire kitchen into air tight bin and into a different room because I have videos and photos of cockroaches in my dishes, pans and cups and it’s the worst feeling in the world. I have a 2 year old daughter and wouldn’t want anyone to feel as disgusted as we do staying at this place. DO YOUR RESEARCH AND READ THE REVIEWS. For any parents looking at this apartment, I would advise to continue your search. I have started slowly moving things out of my place and would advise no one to live here. ICK

Frequently Asked Questions About Twelve 501 Apartment Homes

Where is Twelve 501 Apartment Homes located?

Twelve 501 Apartment Homes is located at 12501 Portland Avenue South, Burnsville, MN 55337, US.

What types of apartments are available at Twelve 501 Apartment Homes?

They offer comfortable one, two, and three-bedroom floor plans.