Associa Minnesota

Reviews

• VK

  Vidya Kollu

  Nov 14, 2025
  1.0
  Terrible service in relation to setting up monthly HOA fee for lennar eastpointe town home and inspite of me reaching out multiple times calling/email the manager Sara no help received in resolving this/just going in circles and instead putting the burden of paying legal fee on me going through collections. Seems like a scam! So inefficient ! Thank you for responding, but your reply does not address the core issue. To clarify: I did follow the exact payment instructions provided in the welcome letter, including setting up bank bill pay and attempting to use TownSq as outlined. Despite this, payments were not processed correctly. I reached out multiple times by phone and email asking for help verifying whether the instructions were correct and to confirm the proper setup. Unfortunately, I did not receive clear guidance or a resolution, and the matter continued in circles. Before any account is sent to collections, especially for a new homeowner following the HOA’s own instructions, it is reasonable to expect: 1. Clear confirmation of the correct payment method, 2. Clarification if something is wrong with the HOA’s instructions, and 3. A timely response when a homeowner proactively reaches out multiple times to resolve it. None of that occurred. Instead, the account was escalated directly to a law firm without proper support or correction from the HOA, resulting in legal fees now being pushed onto me for a situation created by unclear or inconsistent HOA direction. Saying this was included in closing paperwork does not address the fact that the issue arose solely from the payment methods your team instructed homeowners to use. I am more than willing to pay my regular dues—as I already have—but I will not accept responsibility for fees that stem from administrative errors and lack of guidance. A new homeowner should not need to spend hours trying to obtain basic payment setup instructions. This experience reflects inefficiency, poor communication, and lack of support, and I would strongly encourage the Board and management to improve clarity and responsiveness so other homeowners don’t face similar issues
• JR

  Jolene Rask

  Nov 4, 2025
  1.0
  Frustrating, disjointed process to remove ex-husband from account and get a refund. I am a single mom juggling multiple jobs and my experience with Associa Minnesota has been stressful and time-consuming. I asked my TownSquare rep (Krista) to remove my ex-husband’s name from the account. She said she couldn’t, and directed me to contact Associa directly. Associa told me the only way to remove his name was to delete my old account and create a new one. I did that, and the old account was deleted. I re-enrolled in auto-pay on the new account. At no point was I warned that my previous ACH information would remain active. When HOA dues were pulled, I was charged twice. I reached out after this discovery and asked them to remove the duplicate ACH account, and to ensure that my ex's name was removed. They confirmed that they deleted the duplicate, and promised a refund check in 2–3 weeks. It’s now been four weeks and a TownSquare follow-up said the refund check was addressed to my ex-husband because his name was on the account, despite my repeated requests. I’ve asked for a refund and correct recipient, but haven’t gotten clear answers. The process to remove one person's name has been inconsistent, siloed, and completely disconnected. They seem to have poor tracking of account changes and ACH credentials. It makes me question their abilities to manage an HOA professionally, transparently and uphold the fiduciary responsibilities to their residents.
• GG

  Grace

  Oct 24, 2025
  1.0
  The Reserve at North Meadows Twinhome Our community’s assigned manager, Sara Frederick, has demonstrated a consistent and ongoing pattern of non-responsiveness and unprofessional conduct that is impacting residents’ trust and the effectiveness of our HOA operations. Over the past two years, I have sent multiple messages to Ms. Frederick through the official TownSq Community App. Each time, the message is assigned to her—and nearly every time, she fails to respond. Only one message has ever received a reply. This is not an isolated incident. Our resident board member has publicly reported the same lack of communication and poor follow-through, including the recent mishandling of our Annual Meeting, which was canceled on the very day it was scheduled due to what Ms. Frederick described as “a printing error.” These repeated failures represent more than poor service—they indicate a systemic breakdown in communication, accountability, and oversight. Homeowners are paying for a level of management and professionalism that we are simply not receiving. I am formally requesting that this issue be reviewed by a supervisor or regional director and that our community be assigned a new manager who will engage with residents, respond to inquiries, and fulfill the duties we are contractually paying for.
• JJ

  juicy j

  Oct 16, 2025
  1.0
  I will NEVER buy with an association attached to it again. On top of charging outrageous monthly fees, price gauging. When I purchased the monthly fee was $186 it went up to $253 then jumped all the way to $400!!! We have no amenities except they pay garbage and water, and sometimes we get snow removal. They make sure my yard area looks crappy with large tree branches broken scattered all over. I've had to have a double mastectomy and can't get out to pick up the large tree branches but what am I paying $400 a month for? Now they have thrown on a bogus $250 fine for a invisible grill on my deck and I don't hear back from anyone when I try to contact them. Definitely making a report with the better business bureau. Very shady company
• TK

  Titus Roby K

  Oct 15, 2025
  5.0
  I am writing to express my sincere gratitude for the outstanding service I received from Tiffany Lightle at Associa Minnesota. I was recently dealing with a frustrating situation involving important mail being sent to the wrong address and couple of payment complications. From my very first interaction with Tiffany, she was incredibly professional, attentive, and determined to find a solution. She didn't just pass the buck; she took ownership of the issue. Her communication was crystal clear, and she kept me updated throughout the entire process of correcting the address. What could have been a prolonged and stressful ordeal was handled with remarkable efficiency and care. Tiffany was instrumental in getting everything sorted out, and her dedication to helping me was truly impressive. Her exceptional customer service is a huge asset to Associa Minnesota Thank you, Tiffany, for going above and beyond!

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