Associa Minnesota

Reviews

• GT

  Gary Teagarden

  5 days ago
  1.0
  I’m extremely disappointed in the poor processes, unprofessional employees and lack of follow through with this business. While out of town in the last few days I was notified it pulled an unauthorized special assessment of $7,600 from my checking account, which resulted in an overdraft. We spent hours on the phone with the bank and Associa trying to resolve this. First, one employee told us it wasn’t their responsibility and we would need to call Town Square, a third party processor. Upon doing that, they said, “no,” it’s Associa’s problem. We left messages with two “managers” at Associa and got a callback from one who complained on her message she was very busy, but would try. We called again this morning, but we were switched to an offshore call center. This company needs a good operations exec.
• LX

  Lisa Xiong

  Dec 27, 2025
  1.0
  I felt like the staff weren’t professional. The HOA meeting was pushed super hard for voting. During our HOA meeting, going over the finances didnt happened. Most of the members or residents showed up to vote because it was put out as we had to show up to vote. During the meeting it was put out that it’s going to be public vote for everyone to vote. One resident brought up the law for the HOA and the staff response was just defensive and had no proof or documentation of “attorney advise” or law statutory for open votes. Other than that, resident questions were just answer super defensive after the whole topic of voting (and one resident even offered to create a voting poll, which was denied). All the answers was answered defensively with “it’s gonna be a lengthy process and a lot of money, it’s up to the city approval” “we don’t have any funds or vendors” for anything related to improve the community. So what’s the point of having and paying a HOA when at the end it’s up to the city approval, no vendors or budget to improve the community (where is our money going to!), and not sure if the property is apart of the community is either part of the HOA community or city????!!!
• CC

  Chul

  Dec 17, 2025
  1.0
  How can I give zero stars? All of these 1-star reviews are true. Anna Dunn and Sara Frederick are the absolute worst at getting back to you. They are faster in responding to GOOGLE reviews than they are responding to questions from residents and property owners. All of the reviews talking about lack of responsiveness are absolutely TRUE. This company sucks. I would never rent or buy any property managed by this company. If you want a response from them, just write a truthful review about their terrible service and then they will respond immediately and ask you to remove the review. It's the only way to get their attention. WORST MANAGEMENT COMPANY IN THE WORLD.
• KK

  Kim Kile

  Dec 15, 2025
  1.0
  They have automated most of their customer service because of this maintenance requests don’t get completed. Very expensive management fees for the services provided. They don’t care about their customers. “ However, most community communications, meeting minutes, agendas, dates, financials, etc. are posted on Townsquare so you will not get easy access to those notices/documents if you’re not on the app.” Associa 12/16/25
• NN

  Nicola

  Dec 10, 2025
  1.0
  Over the past few years, I've experienced significant issues that suggest systemic problems with communication and service delivery: 1. Administrative Errors: Upon moving in, I received multiple "final notice" letters incorrectly claiming I was renting my property. Resolving this administrative error required weeks of follow-up messages before they acknowledged the mistake and removed the wrongly applied fees. 2. Lack of Financial Transparency: In 2023, HOA fees increased by $50 without explanation or documentation. Only after multiple residents collectively demanded a cost breakdown did we begin receiving monthly receipts. 3. Unresponsive Communication: When my kitchen sink began producing rusty, orange water, it took over a week to receive any response. I needed to know if this was an isolated or community-wide issue, but my inquiry was ignored. 4. Poor Lawn Maintenance: Despite lawn care being included in HOA dues, service quality declined significantly in 2025. Many properties had overgrown lawns, and some residents resorted to maintaining their own lawns. This is work we're already paying the HOA to perform. 5. Inadequate Snow Removal: Winter snow services have deteriorated substantially. Plowing is inconsistent and messy, sidewalks are sporadically cleared, and residents frequently must shovel despite this being a paid service. Multiple attempts to contact the HOA through email and the SQ community app have gone unanswered. The pattern is clear: poor communication, lack of transparency regarding fee increases, and failure to deliver paid services. Most concerning is the consistent lack of responsiveness across multiple communication channels. When residents are paying for services and attempting to engage in good faith, being ignored (or "ghosted") is unacceptable. While I value my home and community and have no immediate plans to move, the management company falls far short of acceptable standards

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