Regents Club of Troy

Reviews

• TC

  Thomas Cwiek

  Dec 2, 2025
  1.0
  Brown specs in the toilets. Not ideal. Don’t recommend.
• AP

  ARKADIY POLEZHAEV

  Dec 2, 2025
  1.0
  I. Unsafe Living Conditions and Negligence (Black Mold) Upon discovering extensive black mold in our apartment—a serious and documented health hazard—we immediately notified the management. For months, we begged the leasing office to resolve this issue. The previous property management repeatedly failed to act, leaving us in an uninhabitable unit. It was only after a significant team change (the fourth team in a year) that the problem was acknowledged. Despite the proven health risk, the resolution offered was a transfer to a different unit, with all moving expenses and labor placed entirely upon us. This occurred while my partner was hospitalized, forcing me to bear the full emotional, physical, and financial burden of an unexpected, necessary move, incurring thousands of dollars in uncompensated expenses. II. Fraudulent and Unjust Billing Practices Subsequent to the unit transfer, we attempted to use the leverage of the documented habitability violation (mold) and the uncompensated move costs to address rent payments. We then began receiving fraudulent and unexplained utility charges. Our water bill, which had never exceeded $45 in the previous unit, suddenly spiked to approximately $650 per month for multiple months. When challenged, the staff's response was a stunning display of negligence: "If you’re not happy about this, you go ahead and you figure out with the company who is billing us." Management not only failed to investigate but shifted the responsibility for their own vendor's mistake directly onto the tenant. III. Deceitful Eviction and Corporate Cover-Up The eviction process itself was marked by malice and deception: 1. Broken Promise: We were issued an eviction notice but were verbally assured by management that they intended to work with us to stay, stating, "Please don’t worry, we will work it out because we don't want you to leave." 2. Lack of Due Process and Judicial Bias: The final hearing was a travesty of justice. Despite The Regents Club's attorney being significantly late (well past the threshold for case dismissal), the judge allowed the process to proceed after extended delays. The judge then admitted, "I did not read your letter. I am not ready for that," dismissing our evidence instantly. The opposing counsel proceeded to aggressively state we were "wasting my time" on the case. The judge instantly ruled based solely on the club's incorrect debt figure, denied us the chance to present any mitigating evidence (mold, fraud, hospital stay), and issued an immediate 24-hour eviction order. 3. Traumatic Removal: We were given only 12 hours to vacate a fully packed apartment. Despite a manager verbally assuring me by phone (after seeing our moving truck arrive) that we could take the necessary time to pack beyond the 10 AM deadline, the very next minute, a team of large men arrived, counting down to force us out. 4. Theft of Property: During the chaotic removal, the staff confiscated fixtures and items we had purchased and installed, including light fixtures, bathroom fixtures, and closet furniture, claiming anything "attached to the wall" was now their property. IV. Post-Tenancy Manipulation and Lack of Accountability The final act of dishonesty occurred after the manager responsible for these agreements was terminated. When I spoke with corporate management regarding the verbal agreements, the response was chillingly simple: "Whatever happened has no documentations anymore because that manager was fired. You have nothing to prove. Goodbye." This confirms that the management used the manager's termination as a deliberate mechanism to destroy evidence, sever accountability, and prevent us from proving the multiple agreements and acknowledgements of fault made during our tenancy. This entire experience, involving extreme health risks, financial fraud, legal manipulation, and the traumatic physical throwing out of our belongings, represents the ugliest and most disgraceful conduct we have ever encountered in residential property management.
• NB

  Nadia Bazzi

  Nov 10, 2025
  1.0
  I do a lot of reviews, and I can’t recall the last time I did a negative one. I find the good in anything, and I will do the same with this review, but I also have to be transparent about the stress they caused me. The property is beautiful. But I can tell they are just like every other predatory property management group, hunting on tenants like prey with the bait and switch technique used so often. This was obvious by the way they handled my application process. I was to receive a refund for a charge that never should have occurred, and the hoops I had to jump through to get that refund were UNBELIEVABLE. And I had this much trouble as a perspective tenant. I am happy I dodged this bullet and landed exactly where I was supposed to be. Because I fear the negative reviews are still a fair representation of this company and their culture, principles, and values. This is a my protected written opinion. I’d warn the property to proceed cautiously if they choose to reply, because I will take legal action if my privacy rights are violated. I simply would NOT recommend this property. I was as patient as one could be, while they were unconcerned and dismissive about my issue. It took for a new employee to take ownership of the matter for me to get the fraction of the resolution I got, and even that deficit can’t be blamed on her; she did the best she could. I’m sorry I can’t remember her name. She deserved a mention in this review. But I can assure you all, the name of the helpful employee was not Tiffany. And that’s all I’ll say about that. By the time perspective tenants read this post, my issue will likely have been resolved. But the hours and hours I had to invest in getting a company of this size and magnitude to do the right thing, is time I will never get back. And for that, they get one star, for the new employee that showed more accountability than all the rest combined.
• KP

  Kathleen Persha

  Oct 31, 2025
  5.0
  I was very impressed with everything I saw and Regents checked off everything on my "wish" list. Hallways were clean and looked like a nice hotel. The model unit had ample room and nicely laid out. Regents has all the amenities I was looking for - pool, exercise facility, gated community. My only concern was in reading the reviews, apparently the gate frequently does not work and it was open the day that I was there. Although I was told it was open for all the contractors that were working that day. Hopefully that was the case. I'll definitely be putting in my application when I'm ready to move in the spring.
• AM

  Ann Miller

  Oct 19, 2025
  5.0
  We met with Marquis in the Leasing Office on 10/18/25. Even though we told him we we looking for an apartment for April 2026 he spent so much time with us; showing us different apartment models, the beautiful grounds and amenities. He was extremely knowledgeable and was very personable too. We will definitely be visiting him again as it gets closer to April!

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