Regents Club of Troy

Reviews

• NB

  Nadia Bazzi

  Nov 10, 2025
  1.0
  I do a lot of reviews, and I can’t recall the last time I did a negative one. I find the good in anything, and I will do the same with this review, but I also have to be transparent about the stress they caused me. The property is beautiful. But I can tell they are just like every other predatory property management group, hunting on tenants like prey with the bait and switch technique used so often. This was obvious by the way they handled my application process. I was to receive a refund for a charge that never should have occurred, and the hoops I had to jump through to get that refund were UNBELIEVABLE. And I had this much trouble as a perspective tenant. I am happy I dodged this bullet and landed exactly where I was supposed to be. Because I fear the negative reviews are still a fair representation of this company and their culture, principles, and values. This is a my protected written opinion. I’d warn the property to proceed cautiously if they choose to reply, because I will take legal action if my privacy rights are violated. I simply would NOT recommend this property. I was as patient as one could be, while they were unconcerned and dismissive about my issue. It took for a new employee to take ownership of the matter for me to get the fraction of the resolution I got, and even that deficit can’t be blamed on her; she did the best she could. I’m sorry I can’t remember her name. She deserved a mention in this review. But I can assure you all, the name of the helpful employee was not Tiffany. And that’s all I’ll say about that. By the time perspective tenants read this post, my issue will likely have been resolved. But the hours and hours I had to invest in getting a company of this size and magnitude to do the right thing, is time I will never get back. And for that, they get one star, for the new employee that showed more accountability than all the rest combined.
• KP

  Kathleen Persha

  Oct 31, 2025
  5.0
  I was very impressed with everything I saw and Regents checked off everything on my "wish" list. Hallways were clean and looked like a nice hotel. The model unit had ample room and nicely laid out. Regents has all the amenities I was looking for - pool, exercise facility, gated community. My only concern was in reading the reviews, apparently the gate frequently does not work and it was open the day that I was there. Although I was told it was open for all the contractors that were working that day. Hopefully that was the case. I'll definitely be putting in my application when I'm ready to move in the spring.
• AM

  Ann Miller

  Oct 19, 2025
  5.0
  We met with Marquis in the Leasing Office on 10/18/25. Even though we told him we we looking for an apartment for April 2026 he spent so much time with us; showing us different apartment models, the beautiful grounds and amenities. He was extremely knowledgeable and was very personable too. We will definitely be visiting him again as it gets closer to April!
• RM

  Raquel Muñoz

  Oct 3, 2025
  2.0
  This has been the worst living experience I have ever had with an apartment. They pride themselves as a luxury apartment and they're far from it. Good luck getting a hold of anyone in the office. They never answer the phone and they do not return phone calls. My first 8 days I had no hot water. I kept leaving voicemails, sending emails and putting service requests and it wasn't until I threatened that my hot water needed to be fixed today or I would be moving out, did they actually come to my apartment. Now, when it has been time to pay my rent for the very first time, they have over charged me $157. I have called to ask them to get it fixed and 3 days later l (again after several calls and emails) I get a call that they will send a request to get this credited but that I should go ahead and pay the extra $157. I can guarantee this will get messed up again in a month. When I asked to get a credit for the 8 days I didn't have hot water, lo and behold, they "disconnect" the call. I can't wait to get out of this place. I should have known better when I saw all the low reviews.
• KB

  Katrina Booth

  Sep 28, 2025
  5.0
  This is such a beautiful property with so many amenities. The tour was great. I would love to live here just for the clubhouse let alone the apartment itself. Just beautiful.

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