Regents Club of Troy

Reviews

• DC

  Dylan C

  Jan 4, 2026
  1.0
  This place is a 2003 honda civic masked as a lambo lol avoid. Not good at all.
• TB

  Tina Barber

  Dec 23, 2025
  5.0
  I wanted to take a moment to thank Alicia for such a great experience today. She was incredibly kind and welcoming, greeting me with a smile and making me feel comfortable right away. Alicia was very attentive and took the time to thoroughly show me all of the amenities as well as the apartment suite. I really appreciated how detailed, professional, and patient she was throughout the tour. Her positive attitude and knowledge truly stood out. It’s people like Alicia who make a lasting impression and encourage follow-up within the timeframe she shared. I genuinely enjoyed my time today and wanted to express my appreciation for her excellent service. Autumn was very nice and helpful as well.
• YY

  yalllikeme1

  Dec 18, 2025
  1.0
  I am very concerned about all of these low rated reviews!! No wonder I’m experiencing all that I am before I have even moved in! Wow!
• TC

  Thomas Cwiek

  Dec 2, 2025
  1.0
  Brown specs in the toilets. Not ideal. Don’t recommend.
• AP

  ARKADIY POLEZHAEV

  Dec 2, 2025
  1.0
  I. Unsafe Living Conditions and Negligence (Black Mold) Upon discovering extensive black mold in our apartment—a serious and documented health hazard—we immediately notified the management. For months, we begged the leasing office to resolve this issue. The previous property management repeatedly failed to act, leaving us in an uninhabitable unit. It was only after a significant team change (the fourth team in a year) that the problem was acknowledged. Despite the proven health risk, the resolution offered was a transfer to a different unit, with all moving expenses and labor placed entirely upon us. This occurred while my partner was hospitalized, forcing me to bear the full emotional, physical, and financial burden of an unexpected, necessary move, incurring thousands of dollars in uncompensated expenses. II. Fraudulent and Unjust Billing Practices Subsequent to the unit transfer, we attempted to use the leverage of the documented habitability violation (mold) and the uncompensated move costs to address rent payments. We then began receiving fraudulent and unexplained utility charges. Our water bill, which had never exceeded $45 in the previous unit, suddenly spiked to approximately $650 per month for multiple months. When challenged, the staff's response was a stunning display of negligence: "If you’re not happy about this, you go ahead and you figure out with the company who is billing us." Management not only failed to investigate but shifted the responsibility for their own vendor's mistake directly onto the tenant. III. Deceitful Eviction and Corporate Cover-Up The eviction process itself was marked by malice and deception: 1. Broken Promise: We were issued an eviction notice but were verbally assured by management that they intended to work with us to stay, stating, "Please don’t worry, we will work it out because we don't want you to leave." 2. Lack of Due Process and Judicial Bias: The final hearing was a travesty of justice. Despite The Regents Club's attorney being significantly late (well past the threshold for case dismissal), the judge allowed the process to proceed after extended delays. The judge then admitted, "I did not read your letter. I am not ready for that," dismissing our evidence instantly. The opposing counsel proceeded to aggressively state we were "wasting my time" on the case. The judge instantly ruled based solely on the club's incorrect debt figure, denied us the chance to present any mitigating evidence (mold, fraud, hospital stay), and issued an immediate 24-hour eviction order. 3. Traumatic Removal: We were given only 12 hours to vacate a fully packed apartment. Despite a manager verbally assuring me by phone (after seeing our moving truck arrive) that we could take the necessary time to pack beyond the 10 AM deadline, the very next minute, a team of large men arrived, counting down to force us out. 4. Theft of Property: During the chaotic removal, the staff confiscated fixtures and items we had purchased and installed, including light fixtures, bathroom fixtures, and closet furniture, claiming anything "attached to the wall" was now their property. IV. Post-Tenancy Manipulation and Lack of Accountability The final act of dishonesty occurred after the manager responsible for these agreements was terminated. When I spoke with corporate management regarding the verbal agreements, the response was chillingly simple: "Whatever happened has no documentations anymore because that manager was fired. You have nothing to prove. Goodbye." This confirms that the management used the manager's termination as a deliberate mechanism to destroy evidence, sever accountability, and prevent us from proving the multiple agreements and acknowledgements of fault made during our tenancy. This entire experience, involving extreme health risks, financial fraud, legal manipulation, and the traumatic physical throwing out of our belongings, represents the ugliest and most disgraceful conduct we have ever encountered in residential property management.

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