In January 2018, Earl and Tamara McLeod Helsel along with Russ and Barb Elliott opened their very own City2Shore franchise with only 4 agents. Since then, they have opened two additional satellite offices. The first being in Manton and the second in Cadillac. City2Shore Northern Michigan is proud of the family it has become today and the service they provide.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.