Auburn Gate

Reviews

• EE

  Elexis

  Mar 2, 2026
  2.0
  We initially had a positive experience touring the apartments with Ashley, who showed us two units. We selected one we liked and agreed to move forward. After reviewing the fees, we were informed there were some issues due to a “new system” glitch, but we paid $200 toward the application. Although the system continued to request payment from the second applicant, Ashley advised us to look past it. Ashley later informed us that we had been approved and stated that a link would be sent on Monday so we could move forward with the lease and discuss the security deposit. Unfortunately, that communication never came. By Monday, the system was still requesting payment, and Ashley was out for the day. We were then redirected to communicate with Michael who state himself to be the manager. Michael informed us that our application was not complete due to a fee of 50$ and that we had not been approved—this directly contradicted the emails and conversations we previously had with Ashley. To avoid further delays, we paid the remaining balance, only to then be told that we were denied due to reports that allegedly did not meet criteria. Upon reviewing the report, it stated concerns with criminal history, eviction history, and credit. This was extremely confusing, as I have never been evicted, have no criminal history, and while my credit may not be perfect, it is certainly not poor. Overall, the experience was disappointing due to significant miscommunication, inconsistent information, and a lack of follow-up. It seemed that staff members were not on the same page, which resulted in unnecessary confusion and frustration. This process could benefit greatly from clearer communication and better coordination.
• PB

  Paul Bolf

  Feb 21, 2026
  5.0
  The overall experience was highly satisfactory, characterized by a positive community environment and exceptional service from Ashley.
• AL

  Anne-Abel L

  Feb 17, 2026
  5.0
  Loved the community. Ashley is a fabulous and dedicated leasing agent. Showed me numerous apartments to make sure I found the right fit for my family. Great service, easy application, tons of amenities.
• JW

  Jamar Williams

  Feb 10, 2026
  1.0
  So after we went through the whole tour and application process, Ashley failed to let us know the occupancy regulations for the building. We started the process of leaving our previous place . Didn’t find out until I walked in the building that they had to overturn the decision because of the number of occupants. Spoke to a Mark the day prior who claimed he sent an email ( which obviously should’ve been a phone call). Which never came until he sent it in front of my face. Prior to, during the application process I had to call several times and email her ( Ashley) several times just to speak with her again ! The receptionist kept “ forwarding “ my messages. Unprofessional, lack of communication. Never again!
• ZH

  Zack Hulbert

  Feb 6, 2026
  5.0
  I walked outside to start my car to heat it up this morning and my car was on the garage and as I'm standing outside the garage door trying to open it, I realized that the battery was dead for the remote and I was standing there not quite sure what to do for maybe 30 seconds before a white truck pilled up to me and Ken asked me if I had needed any help. Ken already had spare batteries for the garage door opener on his truck with him and had me on my way in less than 5 minutes! Needless to say, Ken saved my morning and single handedly got me to work on time! Thanks Ken!