Haven West

Reviews

• JD

  Jerry Drake

  Jan 14, 2026
  4.0
  It’s clean and quiet neighborhood. Management is a very good team both of them. They like me and I like them.
• EE

  E

  Jan 13, 2026
  1.0
  Haven West, or Jones Street residential is one of the worst things to happen to this area, they bought out the apartment I live in and have raised the rent over 50% in 5 years. They claim this is purely market driven but they have bought most of the market in this area and inflated 20+ year old apartments naval base housing to the price of the brand new building they put up. Expect very minimal snow cleanup, ice on the roads, and a Management group that does not negotiate.
• BB

  Brandi Brisk

  Jan 6, 2026
  5.0
  Amazing people and the apartment is awesome and thank you for everything.
• CA

  Cassandra Archibald

  Jan 2, 2024
  1.0
  Beware of Disappearing Reviews and Dwindling Satisfaction If you're considering renting at Haven West, be prepared for a hefty price tag, a cramped living situation, and unreliable internet. Many of the units remain unrented, for good reason. The layout: The financial burden is outrageous. With an eye-watering $4000 deposit, what do you get in return? A living space that is not only smaller than advertised but also lacks a proper living room. The cramped hallways, sharp corners, and impractical layout make it feel like you're living in a poorly designed maze. My partner and I frequently have to “take turns” navigating the hallways / the kitchen as there isn’t enough room to pass side by side. The kitchen, touted as a functional space, is disappointingly tiny and has a single basin sink. Washing dishes and cooking becomes a logistical puzzle (you can only do one given the counter space), and forget about entertaining guests—it's nearly impossible. If you're considering renting, insist on a video walkthrough to truly grasp the lack of space and impractical layout. Deposit concerns I’m also concerned about our deposit, a month into our rental we noticed our portal still showed the deposit as outstanding. When we inquired about the status of our deposit, the administrator pulled it out of a disorganized pile of paperwork and casually mentioned to disregard the extra amounts shown in the online portal. Apparently, they hadn't input the deposit into their system, even though it had been a month since we moved in. This level of disorganization is concerning, to say the least. Would not recommend auto pay. I also suspect that we won’t get much of our deposit back as they seem to renovate when someone moves out to an absurd degree (will be doing a pre-inspection / have documented issues that existed when we moved in). Good luck on internet Now, let's talk about the internet situation. Despite the high cost, the apartment complex provides its own internet service, which is unreliable and slow. After experiencing ongoing issues, attempting to switch to a reliable provider like Xfinity proved to be a nightmare. The management cited some obscure rule from the fair housing act, preventing residents from having their own internet service, even though Xfinity services the area. It's an absurd restriction, and efforts to get our own internet fixed have been ongoing. Disappearing reviews And let's not forget the disappearing reviews on Google when the rating takes a hit. It's a questionable practice that raises doubts about the transparency of the management. We’ll see how long this latest batch stays up. TLDR My decision to rent here was primarily driven by the urgency of needing a dog-friendly apartment on short notice. However, the experience has been a costly lesson. Never again will I rent without a thorough tour, as the reality of this apartment falls far short of its initial appeal. My advice? Stay far away from this place. There are plenty of other options out there that won't drain your wallet for a cramped living experience.

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