Business Details
About
New Home Dealer
Welcoming Families Home for Over 70 Years! Our homebuilding experience is second to none. Founded in 1948, Ryan Homes has built more than 460,000 homes. That expertise goes into every new home we build - including yours. Let our team of qualified homebuilders turn a house into your home. We are open By Appointment Only. Visit our website to learn more about Ryan Homes at Westphalia Town Center Townhomes in Upper Marlboro, MD!
Details
- Requires appointmentAvailable
Location
Ryan Homes at Westphalia Town Center Townhomes
5617 Greenpoint Ln, Upper Marlboro, MD
20772, United States
Hours
Reviews
4.5
24 reviews
5 stars
19
4 stars
2
3 stars0
2 stars
1
1 star
2
- KKKikiNov 14, 20252.0My overall experience with Ryan Homes has been fine up until the final week of my warranty. As a new homeowner, a lot of things are still unfamiliar to me, and I’m not always able to articulate certain issues perfectly as someone more experienced. When I first contacted the Ryan Homes Warranty/Customer Care team about concerns with my HVAC system, the builder came out to take a look and advised me to change the Air Filter. While yes that needed to be changed, I also felt there was another issue, and I expressed that multiple times. There was no thorough assessment or deeper look into the system. Instead, I was told to wait a couple of days before a tech would be sent out. After waiting, everything appeared fine for a short while, but the same issue resurfaced a few weeks later. At this point, I was outside my warranty window, but it was the exact same issue they never fixed. So I reached out to the team again. Unfortunately, the customer service representative I spoke with was extremely rude. She scolded me about the Air Filters, and focused solely on the fact that I was outside the warranty window. Despite my calm and respectful tone, she spoke to me in a condescending manner that left me feeling frustrated and belittled. As a new homeowner, there’s a lot we’re still learning. In customer service, compassion and empathy go a long way. Even if the answer is ultimately “no,” that message could have been delivered with far more professionalism. There was A LOT that more could have been done to properly assess my HVAC concerns while I was still within the warranty period, rather than assuming it was just the one issue. I just kept being told to wait, and I believe this was done on purpose so they wouldn’t have to bring Southern Management out to actually fix the issue. As I mentioned from the beginning, it was indeed a separate problem, one that was never fully investigated or resolved by Ryan.
- MMMerrill MaloufOct 28, 20255.0On time. Very quick and informative.
- FAFelix ArroyoApr 9, 20235.0The builder my townhome very quickly and it is well constructed at this point. We are looking forward for the closing day in May so hopefully 🤞🏿 everything works very good.
- MSMonica StephensonFeb 1, 20235.0Our seller Betty was very helpful in the process of purchasing our first home. Her customer service is always polite, patient, and thorough. She really made the homebuying process less stressful. Tyler, the project manager, is also very kind and helpful.
Frequently Asked Questions About Ryan Homes at Westphalia Town Center Townhomes
Do I need an appointment to visit the model home?
In order to provide the best experience for our customers, our models are available by appointment only.
Do you offer in-house lending?
We offer in-house lending through NVR Mortgage where we work with you as a partner to find the best financing options and eliminate potential hurdles or delays. Check out the link below, it is a great option to consider learning more about!
https://www.nvrmortgage.com/
What is the minimum credit score needed to buy a home?
There are many factors taken into consideration when applying for one of our homes, credit being just one of them. Our sales team is always available to discuss your buying potential and financing options.
Where all does Ryan Homes build?
We are a national home builder currently building in 16 states and the District of Columbia. Check out the link below to see our communities.
https://www.ryanhomes.com/find-your-home/our-communities/by-city
Do you have homes for rent?
As new home builders we do not have homes for rent, however our local team of representatives would be more than happy to review your buying potential!
How can I reach Customer Care?
Customer Care can be reached at 877-550-7926 and is available Monday - Friday from 8 am to 5 pm. If you'd prefer, you can submit an on-line request at www.MyRyanHome.com.
Do I need an appointment to visit the Ryan Homes at Westphalia Town Center Townhomes model home?
Yes, visits to our model homes are by appointment only to ensure the best experience for our customers.
Does Ryan Homes offer in-house lending options?
Yes, we offer in-house lending through NVR Mortgage to help find the best financing options and minimize potential delays.
What are the business hours for Ryan Homes at Westphalia Town Center Townhomes?
We are open Monday to Friday from 11:00 AM to 6:00 PM, Saturday from 11:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM. We are closed on major holidays like Christmas and New Year's Day.
Where is Ryan Homes at Westphalia Town Center Townhomes located?
Our location is 5617 Greenpoint Ln, Upper Marlboro, MD 20772, United States.
How can I contact Customer Care for Ryan Homes?
Customer Care can be reached at 877-550-7926 Monday through Friday from 8 AM to 5 PM or you can submit an online request at www.MyRyanHome.com.
What types of homes does Ryan Homes at Westphalia Town Center Townhomes offer?
We provide new construction homes and custom home builds designed to turn a house into your home.
What nearby real estate services can assist me when visiting Ryan Homes at Westphalia Town Center Townhomes?
Nearby real estate services include Westphalia Town Center, Cornelia Gibson-Realtor, iGoldenone Realty and Concierge, LLC, Michelle Simmons, Realtor, and Welcome Home Group. They can assist with buying, selling, or appraising homes in the area to complement your home buying process.
Are there medical or wellness centers near Ryan Homes at Westphalia Town Center Townhomes?
Yes, nearby medical and wellness centers include Labcorp, Melwood Family Dentistry, Center for Mental Wellness and Assessments, and CP&A Upper Marlboro. These can support your family's health and wellness needs close to your new home.
Is there public transportation or other convenient transport options near Ryan Homes at Westphalia Town Center Townhomes?
The Melwood Training Center train station is nearby, providing convenient transit options to help you and your visitors reach our homes easily.
How do I schedule an appointment to visit a model home at Ryan Homes at Westphalia Town Center Townhomes?
You can schedule your appointment by visiting https://www.ryanhomes.com/westphalia-townhomes/schedule-appointment to select a convenient time, ensuring a personalized tour.