The Courts of Avalon

Reviews

• KK

  Karen

  2 days ago
  5.0
  Follow up: After the very nice review but truthful review, I go into the kitchen to turn on the water and nothing. Honestly, I had so many things going on and was getting ready for the next ays activity but most of all I didn't feel a need to use the kitchen sink until this evening. I use bottle water because I don't trust tap water. But, I should not have had to check behind them. So I go under the sick, like most people do, and when I turned the valves, water squished everywhere. So not only did they not turn the water back on, but somebody knew the job wasn't done correctly. So now I can't use my sink, it's Friday evening, and who knows if anyone will respond any time soon! I feel bamboozled!! How can you put in a new faucet and not turn the resident's water back on? Disregard my post below. If I don't get a response soon, I guess I'll hire a plumber and bill TCOA. I pray I hear from them soon! Maintenance at TCOA is on the ball! Both my garbage disposal and hot water heater were leaking. Yesterday evening I called about the disposal and they were here in a NY second to fix it! Instead of trying to fix it, a new one was ordered and it was replaced today! Not only that but they also replaced the faucet with a "pot filler" type--always a great feature! Then, at 3am this morning, I heard a pitter-patter (drip-drip) coming from my closet area and couldn't imagine from where. It was coming from the utility closet which is inside the master closet inside the bathroom. It was almose overflowing! I contacted Maintenance at about 9 am this morning. As we speak, I am getting a brand-new water heater licety-split. 2 water issues, plus a bonus, in the last 24 hours replaced!! I have no complaints about Maintenance doing their job(s)! Thanks Alfredo, Dominique and crew!
• JD

  Jackie Deens

  Apr 27, 2026
  1.0
  I rarely leave reviews, but the lack of communication here was enough to warrant one. I reached out multiple times, over the last few weeks, last received a none-automatics message last Wednesday; responded right away and then again on Friday and Saturday, and as of today, Monday evening, I have received no meaningful response. I also called several times without success. What’s most frustrating is that I did receive a generic, automated-style email directing me to the website, rather than anyone actually addressing my questions or showing any effort to help. If this is the level of responsiveness before signing a lease, it raises serious concerns about what the experience would be like as a resident. Based on my experience alone, I would strongly caution others who value clear communication and timely follow-up. On the positive side, this lack of responsiveness made my decision easy! I’ll be looking elsewhere.
• BP

  Blessed Princess

  Apr 26, 2026
  2.0
  The right or wrong management can truly make or break a place, smh wow! I was so excited to send the inquiry earlier to move into this apartment which I know for sure, I would get in - I have all the requirements and then some. However, after reading the reviews, I'm going to gratefully bow out. Apparently, Keith was the best management head that was keeping this place afloat all the reviews after Keith left - are horrible! Yeah, luxury apartment with subpar maintenance, response times, and reviews are a no no. Mice??? Really??? Luxury at this price should be all around luxury! Bummed :/ next!!
• RF

  Rachel Foster

  Jan 20, 2026
  1.0
  I’ve only been living here for six months and I regret signing my lease. The only thing that’s “luxury” about these apartments is the fact that you have your own garage. Have a maintenance issue? Good luck. The insulation in these $2100+ units is an absolute joke. I’ve made multiple maintenance orders, contacted the leasing office, and corporate to still have the same issue. My HVAC can barely keep my apartment at 65 degrees on a good day. Leasing office has the audacity to send an email reminding residents to “keep their windows closed” to seal heat in. Who really has their window open when it’s 20 below outside? My space heater does more than this sorry excuse for a heating unit. There’s a fireplace in here, but I’m convinced it’s for decoration only. Maintenance is painfully slow and usually breaks something else when completing an order rather than solving the problem. I can’t wait to decline my lease renewal this summer.
• MM

  M Miles

  Jan 18, 2026
  1.0
  My parents have lived at the Courts of Avalon for 20+ years and the management team has been accessible and accommodating, for the most part. Over the past few months, getting assistance and a prompt resolution with service requests has become very difficult. They rarely answer the phones and the voicemail cuts off when trying to leave a message. I’ve had nothing but good experiences with John and he provides a follow up when needed. The property manager Erin, on the other hand, is the reason I’m writing this negative review. When I had to contact the office every day for two weeks over the Christmas holidays (emails, phone calls, office visits) regarding the need for the weather stripping to be replaced around the front door, she offered me assistance with having my 86 year old father vacate the property at the end of his lease…which had nothing to do with the issue at hand. All residents deserve to be handled with empathy, respect and understanding. Maybe Allegiant-Carter should require their staff to take mandatory customer service classes, annually. “Please understand again, this is a delay due to the nature of the ticket. Our goal as a community is to bring relief as quickly as possible. With the holiday clearing our orders from vendors I am sure will pick up not causing delays. If you would like additional information of vacating the home at the end of your lease I can provide this to you as well”