Concord Park

Reviews

• NC

  Nicole C

  4 days ago
  5.0
  I recently signed a lease for an apartment at this location. Its been a few days and I havent fully moved in but I can say that I appreciate the kind gestures of the team to make me feel welcome and comfortable in my new space. The entire process this far has been seemless. The office staff Elvin, Tina, and Daneen were all so kind to me. Individually they all welcomed me and offered assistance with anything. When I received my keys Elvin walked me through the unit for a mini check up just to make sure everything was in place. I dont know what the future hold here but as for now Im pleased with the staff as they seem very easy to work with. I look forward to a great stay while Im here. Thank you all for everything.
• RD

  Ryan Decamp

  Mar 6, 2026
  1.0
  Living experience was mediocre, standard building issues (broken amenities, broken entrance gate[not fixed for months], overzealous contracted tow company [including a damaged pickup truck roof due to an illegal tow]) However, the reason for my poor review is this. After 5 years of not living in this building, I have begun to receive debt collection calls on their behalf. I was never been notified of any outstanding obligations from the building management and they sold this "debt" to a collector for a profit I am sure. The employees here have always been negligent and have created problems that are not easily resolved. Make sure you document all interactions and do not let them charge you for phantom fees that you do not owe. Additionally, after an IPad was stolen from my vehicle, management told me that their garage cameras did not work and there was nothing that could be done to assist in finding the thief.
• DH

  Destiny Harris-Nelson

  Mar 5, 2026
  5.0
  I’ve lived at Concord Park at Russet Apartments for about three years and have had a great experience. The community is well maintained and the staff are always professional and helpful. I especially want to thank Ms. Tina and Ms.Deneen from the leasing office for their kindness and willingness to go above and beyond for residents. Their professionalism and care really make a difference, and it’s appreciated. I’m grateful to live in a community with such supportive management.
• DJ

  David Juarbe

  Feb 28, 2026
  1.0
  Get as far from this place as possible. This place cares more about the look of their front office than the rest of the complex. Management is IMPOSSIBLE to get on the phone. You have to go through their infuriating AI bot to ask for any type of maintenance or help. God forbid they respond to an email. Their package system is disorganized, it like finding a needle in a haystack. The layouts of the apartments we lived in was awkward and cheaply put together. There's dog poop all over the grass around the place that is never cleaned. Meanwhile you're paying a MANDATORY administrative fee AND common area maintenance fee...they do the BARE MINIMUM if anything at all. So if all that is your cup of tea this is the place for you, but if you want to live headache free, look somewhere else.
• EO

  Ebube Ogbuchi

  Feb 2, 2026
  1.0
  This statement is provided for documentation purposes and to establish a clear record of events regarding our tenancy with Concord Apartments and our ongoing request for a refund following the termination of our lease. Concord Apartments is the worst housing experience I have had as an adult. Management consistently prioritized cosmetic or leasing-side issues over resident communication, responsiveness, and habitability concerns. During our initial tour, we accessed the building late at night through a front entrance that was unlocked. While entry into the residential floors required a key fob, access to the building itself was easily gained through side entrances and the garage. When this security concern was raised with management, we were told that “only residents know,” which contradicts the claim of a secured building. We toured and applied for a specific unit and were close to moving in when we were informed that the unit was not ready. Management initially considered allowing us to move in while repairs were ongoing but later decided against it and offered us a different unit. My husband went to view this unit on short notice and did not fully inspect it, relying on management’s assurance that the change was in our best interest. Prior to move-in, I contacted Concord multiple times regarding discrepancies in the welcome letter. Emails went unanswered until the day of move-in, when I was told the issues would be resolved. Concord provides a phone number during tours that differs from the one listed online and encourages calls for quick responses, yet calls frequently went unanswered. Upon arrival on move-in day, the odor on our floor was overwhelming and caused breathing discomfort. Inside the unit, the air quality was poor, and the HVAC filter was visibly dirty and soiled. I had to step onto the balcony to breathe properly. This was not related to appliance issues ( though it existed) but to air quality and habitability. When management was notified, we were initially told that the building was not smoke-free and that residents were allowed to smoke. Minutes later, this statement was reversed after consultation with a superior, and we were told the building is smoke-free and that management believed they knew which residents were smoking. Due to the unit being uninhabitable for me, I requested either lease termination or relocation. I was told there was resistance to moving us, so I agreed to wait seven days for escalation. During this time, I was unable to sleep in the unit. On the fourth day, I was informed that our move had been approved. However, this approval was not honored until two days later, and we were required to pay an additional $50/monthly. We accepted this cost to obtain habitable housing. It should be noted that the original unit also had a roach infestation. The second unit also had significant issues, including: • A broken washing machine that maintenance marked as “fixed” without actually completing repairs • Lack of access to in-unit laundry, requiring us to use a laundromat during winter snow conditions • An exposed/naked wire left in the unit • Mold-like staining on the kitchen light fixture and cabinetry Given the cumulative health, safety, and habitability concerns, we documented all conditions and vacated the unit. Concord accepted our request to end the lease. I requested written confirmation acknowledging lease termination and outlining our refund. Management responded verbally in person but failed to provide written acknowledgment via email. After vacating the unit, I continued to request our refund. On January 7, Ms. Tina responded, indicating that the refund was being processed and that I would be notified that week. Since then, multiple follow-up emails have gone unanswered. This documentation demonstrates that I have made repeated, reasonable attempts through multiple communication channels to resolve this matter and obtain the refund owed to us.