Maintenance Quality
Many customers praised the maintenance staff, particularly Joe, for being responsive, friendly, and effective in resolving issues quickly.
Customer Service
Several reviews highlighted the exceptional service provided by staff members like Stacie and Karrell, who were noted for their attentiveness and helpfulness during the leasing process.
Management Issues
Numerous complaints were made regarding poor management communication, slow response times, and unresolved maintenance issues, leading to frustration among residents.
Pest Control Problems
Multiple reviews mentioned ongoing pest issues, including mice and insects, with complaints about inadequate pest control measures being taken by management.
Overall Satisfaction
While some residents expressed satisfaction with their living experience, many others voiced significant concerns about maintenance delays, management responsiveness, and living conditions.