Staff Performance
Many customers praised the staff for their helpfulness, professionalism, and responsiveness, particularly highlighting individuals like Karen and Maira.
Maintenance Issues
While maintenance staff received positive feedback for their quick responses, several reviews mentioned ongoing issues with pests, mold, and unresolved repair requests.
Communication Problems
Numerous customers expressed frustration with the leasing office's communication, citing difficulties in reaching staff and receiving timely responses.
Cleanliness and Safety
Several reviews pointed out concerns regarding cleanliness, including pest infestations and unsanitary conditions in common areas.
Mixed Experiences
While some residents enjoyed their living experience and the community atmosphere, others reported significant dissatisfaction with management and maintenance issues.