Ryan Homes at Stephens Crossing

Reviews

• TW

  Theresa Wyre

  Mar 28, 2026
  1.0
  I am extremely disappointed with the experience I had with Ryan Homes, Brandywine MD. I am relocating from the NY area to MD and was very excited to look for a home under new construction. I searched homes of various builders and settled on a Ryan Home due to the location and design layout & flexibility. Things started off good with the customer service, until I signed the contract. From that point on, there was pure chaos involving complete miscommunication and an estimated delivery date that went from July 1st to "maybe September". Eventually, I no longer wanted to deal with the rep and needed to speak with a supervisor. It was then that I realized there is no contact information available for Ryan Homes unless you are looking to purchase or already own one of their homes and need to report a problem! That says a lot. The rep reluctantly provided me with his supervisor's email address. During this time I sought legal advice as well, bc I was locked into a contract that said July 1st but the rep wanted me to sign an addendum with a new, ambiguous date, which I refused. The attorney gave me some legal options but also informed me that Ryan's contracts have a clause in it that states they have up to 2 YEARS to deliver a home!! When I spoke with the supervisor, I requested a concession for this egregious error with the delivery date, as I am a school administrator so moving in September (or beyond) as opposed to July was a very big deal for me. The supervisor was kind and acknowledged the poor service I received but clearly this decision was above her head. Her superiors refused to offer any concession and instead told me they would release me from the contract if I did not want to move forward with the purchase. Well, I took back my deposit and ran! While dealing with this mess, I started to read all the poor reviews from Ryan Homes consumers. It is such a shame bc they really do have aspects about their homes that stand out from other builders. However, cutting corners by using cheap materials, underhanded policies and poor customer service has caused them to have the worst reputation in the industry. My realtor also expressed that she has been in the business for 25 years and neither she nor her clients or colleagues have ever had good experiences with Ryan Homes-to her disappointment, she was hoping this would be the 1st! All I will say is don't be fooled by the beautiful presentation--do your research! I truly dodged a bullet!
• BK

  Bayete Komunyaka

  Dec 29, 2025
  5.0
  Beautiful homes and area

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