1305 Dock Street Apartments

Reviews

• KM

  Kate M

  6 days ago
  1.0
  Former resident! My security deposit refund check was mailed to the wrong address. Two months later I haven’t received it! The managers office is less than helpful. They not only mailed it to the wrong address, but requesting a reissued check has been a trial in itself. Every time I call either no one picks up the phone or they are “still working on it” They’ll also charge you for rent after your lease is terminated to beware of autopay and linking your bank. I’ve been fighting to get a refund for a $2k erroneous charge for three weeks! The most help I’ve been given is to “call my bank”. I get conflicting answers every time I call the managers office. They’re “working on it” “tech issue” blah blah. It’s been three weeks and for some reason they seem to be incapable of reversing the charge. If you value your time and money, do not rent here!
• LA

  Leslie Anderson

  Mar 26, 2026
  5.0
  I’ve had a great experience working with Hillary Rouse, the Assistant Property Manager at 1305 Dock and 1405 Point Apartments. She is incredibly attentive, professional, and always polite. Any concerns or questions I’ve had were handled quickly and efficiently, which really speaks to her dedication and work ethic. What stands out most is how much she genuinely cares about the residents and goes the extra mile to ensure a positive living experience. Exceptional service all around. I truly appreciate her support!
• SD

  Shakeba DuBose

  Oct 29, 2025
  1.0
  Incubators of bacteria ice makers, rusted freezer compartments, dirty HVAC vents from a shared HVAC system that emits food and other odors throughout the day, tubs with prior tenant tub mat imprints, rusted light fixtures, broken & tattered floor trim that isn't properly secured to the floor, shoddy paint throughout the entire apartment with paint on the floor-trim-fixtures, stove panels that you cannot read b/c they have been rubbed off, and management who think it appropriate to offer $250 as rental concessions for my having to spend my 1st month here dealing with all of this (after they already had to refund my prorated rent of $630 for 5 days before move-in because of the initial walk-thru issues identified). In fact, had the fridge--the 2nd one placed in the unit within the first 5 days of my lease start date--not broken down in the FIRST WEEK, I would not have discovered that the icemaker was full of bacteria & scum buildup. I have no idea of how this place is rated at 4.7. I initially decided against moving here because I had reservations about adapting to compact appliances and not having a balcony or amenities. But b/c of a shortage of larger units available in the area and my need to vacate my prior apartment due to smoking issues, I later decided to choose this place for the space and location--a decision I am immediately regretting. If you value your health and peace of mind and expect to get the "luxury" repeatedly touted on their website, do not move here. This is the response I received from the regional manager when I requested that they notify other residents of the issues with the icemakers, "Regarding your concerns about the refrigerator and icemaker, we have reviewed the situation and do not believe there is a building-wide issue or that a resident notification is necessary at this time." Yet, upon my initial visit in early August, the unit I was shown had a disgusting fridge in the unit (I erroneously assumed it was the prior tenant's fault). A new (but obviously cheaper) refrigerator was sitting in the unit. Upon viewing my current unit & before signing the lease, I was told that the rusted freezer compartment in this unit would be replaced. Upon my lease start date, it was not. Upon my move-in date 5 days later, it was replaced with yet another dented exterior refrigerator with yet another rusted freezer compartment that they thought was "better." So if there have been 2 refrigerators in this unit with rusted freezer compartments and 1 in another unit awaiting replacement since at least early August, it's not unreasonable to think that there is a problem with refrigerators with icemakers in the other units. None of this is an anomaly. And in response to my the identification of rust on a replacement lighting fixture (yes, they replaced the 1st one with another one that was less rusted), someone responded, "These minor imperfections are typical and do not affect the apartment’s livability." For an apartment that lists between $3780 to over $4000 in a community that supposed to offer a "refined" "exclusive" "immersed in luxury" experience, you get responses based on "livability," excuses about unprofessional vendors and parts for discontinued appliances being unavailable, and offers to have kitchen cabinetry modified for cheaper replacement appliances, and an arrogant disregard for your health, time, and energy that they infringe upon with reactive fixes and band-aids--all because the company takes shortcuts and does not want to reinvest for luxurious upkeep. The 4.7 rating is simply from a lack of awareness of the health risks posed by this place or because they have experienced worse or they accept this B.S. service as typical, which it is not, especially at this pricepoint.

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