Ashford Crossing

Reviews

• HH

  Han Han

  Nov 18, 2025
  5.0
  I have had a wonderful experience here the last couple years. The new manager Karen has been the best to work with and makes home feel more like home. Overall love the community here
• JH

  J H

  Oct 10, 2025
  1.0
  I’ve had a very disappointing experience living at this property. The apartment was not properly prepared before move-in, and many essential issues were ignored despite prior notice and repeated follow-ups. Maintenance requests often take far too long or are marked complete without real resolution. Communication from the office has been inconsistent and dismissive, and it often feels like tenant concerns are not taken seriously. The overall quality and responsiveness do not reflect the rent prices being charged. This review is shared to help future tenants know what to expect and to encourage management to take better responsibility for the condition of the units and for timely, transparent communication with residents.
• AC

  Alexa Cahill

  May 15, 2025
  1.0
  Once they get you in, they could care less about you. I would never want a loved one living here. Good luck getting any repairs made or communicating with anyone after signing your lease. From wasp infestations to flooding to awful management, if you can go somewhere else, do it. I moved into the complexes in 2021 and the quality of these apartments has become so horrible that the apartments are now unsafe with regular hazards. Jody and Mike could care less whether you have maintenance issues in your apartment, and I have never seen people so determined to do nothing. It is such a shame because I would have stayed in these apartments forever. 1. There is never anyone in the office during regular hours listed during the week, to the point that residents have left letters on the office door. They have changed the phone to be voicemail only, so you can no longer reach a person and are forced to leave a voicemail and wait for callback. 2. You can expect rental increases annually although they don't make any updates or repairs to the apartment, and will regularly try to argue you out of necessary upgrades and repairs. 3. Snow removal has become nonexistent, and this year there were several weeks where residents could not park in the complexes due to there being compacted piles of ice in most of the spots. They used to salt regularly, now they salt maybe twice a year. 4. When I was finding wasps in the bathroom of my ground floor, the maintenance worker said they could not find any nests, but they were likely coming from the roof since the vents are just open pipes, but that he could not check because the roof was "not made for people to walk on." They posed that I either permanently run my bathroom vent, mind you electric is a tenant responsibility, or I could duct tape my bathroom vent, which would surely cause a mold problem. After continuously reaching out that this was unacceptable, it was not until over a month later that they finally installed a screen in the vent, which took all of 10 minutes. A simple walk outside revealed massive nests on most of the buildings, which two separate maintenance workers claimed they "could not find anywhere." 5. My ground floor apartment flooded with 3 gallons of water contaminated with human waste from the third floor apartment's flooded toilet, damaging all of my bathroom items causing me to throw them out. After they "repaired" the damaged third floor toilet and the ceiling (to which the maintenance manager himself said "that's a horrible patch job,") I had a second incident of water in the bathroom a few days later and the ceiling had turned brown and wet. As if this is not a hard enough process as it is, the apartments have fought me on every single repair along the way and have actually accused me of "spilling water" on my own bathroom floor because they don't want to try and figure out where it's coming from. They have caused so much additional stress that could've been resolved with basic communication and understanding. 6. Landscaping is there at by 8am every day of the week making all kinds of noise. I have literally seen them leaf blowing in the rain. The regular noise makes it just about impossible to regularly work from home in these apartments. 7. I tried to tell Mike (the apartment manager) about an attempted break-in through my bedroom window and he hung up on me. 8. Everything is through a third party so once you have a credit card entered it is saved forever with no way for you or them to remove it. 9. The doors to the front and back of the building do not close so anyone can come in at any time. UPDATE: The apartment has continued to ignore me and I have gone over a week with no blinds in my bedroom and have had to sleep on my couch because they are ignoring work requests due to claiming they aren't able to give legally required notice before entering.
• TK

  Tiffany K

  Aug 5, 2024
  1.0
  We are looking for an apartment so we went to the leasing office during open hours and it was closed. No one answers email inquiries, and have like 3 different phone numbers listed for contact that aren’t answered with no calls back. Also scheduled a tour that no one confirmed or contacted us about for over a week. Looks like we’ll be renting elsewhere because apparently no one actually works here
• YM

  Youness Michael

  Feb 20, 2016
  5.0
  Love the service! Clean and safe apartment complex! Lizza and Shane are extremely helpful, welcoming and personable. They made the experience stress free and efficient. The maintenance guys are also very nice and helpful. ** I was locked out one day, both the office and maintenance helped me out without a fee! Most places have a fee for this service. I personally love it!

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