Management Issues
Customers reported poor communication and unresponsive management, particularly regarding maintenance and billing concerns.
Maintenance Quality
While some praised the maintenance staff, particularly Craig, many reviews highlighted ongoing issues with repairs, particularly related to AC and mold.
Cleanliness and Safety
Several reviews mentioned cleanliness issues, including mold, pests, and dog waste, as well as safety concerns related to the broken gate and noise from non-residents.
Staff Friendliness
Despite the negative feedback, many customers appreciated the friendliness and helpfulness of the office staff, particularly Alyson and Kaitlyn.
Amenities and Environment
While some residents enjoyed the amenities and overall environment, others criticized the condition and accessibility of facilities like the gym and pool.