Staff Performance
Brittany and other leasing agents received high praise for their helpfulness and customer service, making the leasing process smoother for many residents.
Maintenance Issues
Numerous complaints were made regarding slow or ineffective maintenance responses, with some residents experiencing unresolved issues for extended periods.
Communication Problems
Many customers reported poor communication from management, including unreturned calls and lack of follow-up on maintenance requests.
Safety Concerns
Residents expressed significant concerns about safety, including reports of theft, vandalism, and inadequate responses from management regarding security issues.
Cleanliness and Condition
Several reviews highlighted issues with cleanliness and the condition of apartments upon move-in, including pest problems and maintenance issues that were not addressed.