Stonewater Apartments

Reviews

• AS

  Alanna Summers

  Feb 20, 2026
  1.0
  I have lived at this apartment complex for over a year, and this recent experience has raised serious concerns about how maintenance requests and resident issues are handled. On December 31st, I submitted a maintenance request because my oven stopped working. I went over a month without a functioning oven. It was not replaced until after February 5th — and only after I called at 9:00 AM requesting that one be taken from an empty unit due to the extended delay. Even then, the installation did not occur until after the office had closed at 6:00 PM. A working oven is a basic essential appliance, not an optional convenience. When I asked to escalate the matter to higher management, I was initially provided with an incorrect email address and had to call back to obtain the correct contact information. I emailed upper management on February 5th and have yet to receive a response. On February 5th, I also submitted a maintenance request for my garbage disposal. As of February 20th, that issue remains unresolved. Additionally, my kitchen light fixture requires two long specialty bulbs. Instead of maintenance handling the replacement, I was given the bulbs and expected to install them myself. While attempting to do so, the bulb shattered across my kitchen floor, creating an unnecessary safety hazard. Residents are entitled to timely repairs, safe living conditions, and responsive management. Extended delays for essential appliances, lack of communication, and shifting maintenance responsibilities onto tenants reflect a concerning pattern. I look forward to a public response from management explaining how these ongoing maintenance delays and safety concerns will be addressed moving forward.
• CC

  CIS420

  Feb 13, 2026
  2.0
  Upkeep is awful, broken fridge for months without repair. 1000’s in food thrown out, over being gaslit by management I was getting a new fridge. Roof stained from poor insulation, dirty common areas. Bo resolution even at move out date. Don’t dare get an apartment without a washer or dryer hookup. The onsite laundromat is a joke at best.
• ST

  Silas Taylor

  Feb 6, 2026
  2.0
  The person who was supposed to show us the advertised apartment was off work on the day of our appointment, with no notice to us. We, nonetheless, located the manager, who was unable to show us the apartment because the maintenance man had the key and was also off work that day. She apologized for the company not giving us a cancellation notice and kindly showed us another, similar, apartment, even though that was not her job, which is why this review gets two stars instead of one,
• JS

  jorge luis castaño soto

  Feb 6, 2026
  1.0
  Fue una muy mala experiencia falta de comprensión y humanismo de sus empleados
• SG

  Samantha Gauer

  Jan 10, 2026
  5.0
  I had a few hiccups with not receiving the welcome email as soon as promised but that was no problem as everything was handled quickly and the staff was very supportive. When the unit i had applied for had issues, another unit was offered right away with actually the amenities that had me applying in the first place. Turns out not all units have a washer and dryer hookup but the unit I was placed with and moved into on the agreed date does. They were able to have me moved in on the date as agreed AND got me all the amenities I was looking for. So far only one small hole in one room and the dishwasher button is a little worn but the unit seems immaculate and all features functioning properly. Looking forward to a pool in the summer!! Seems like a huge dog community. Not a problem for me at all! As long as the neighbors dont mind their dog barking at me coming in, I dokt mind either. No noise at night. Rooms are clean and contempt. Community seems very friendly. Did have a problem with the lock sticking at first. But as advised, pull a bit and then finish unlocking it'll work like a charm.

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