We had an excellent experience with Pulte! Specifically, the construction manager, Conner Sophie, is great to work with. Because of Conner, all our questions were answered quickly. We closed on time and love our new home! Conner is extremely knowledgeable about the entire build process and takes great pride in delivering a perfect home to his customers. We had the best experience working with Conner and recommend Pulte/Centex homes to everyone!
KG
kinsey gibson
Jul 10, 2025
1.0
Deserves 0 stars.
Let me start by saying, I feel second hand embarrassment and making this post has taken some time because I do not write bad reviews, but in my heart feel people should know some truth about what they’re actually getting into.
READ THIS ENTIRE POST AND REACH OUT IF YOU HAVE QUESTIONS!!! Find me on Facebook or Instagram.
MOLD. WATER DAMAGE!!! BUBBLING FLOORING. AWFUL HOA APPROVAL REGULATIONS IMO.
THIS PLACE IS NOT WORTH A LOWER INTEREST RATE, it will end up costing you much much more time, energy, and eventually money.
From May 2024 to now, we have had a laundry list of issues with our “new” home. This home is NOT “built to last.” As a very young, first time homeowner and mother, I was overjoyed with the thought of purchasing my children’s “childhood home”. This has rapidly turned into a nightmare. I would feel guilty even selling this piece of crap to anybody else!!!
Don’t get my wrong, my house looks great at surface level. But the bones of this home were broken when they were installed.
If this review doesn’t stop you in your tracks and turn you away, I HIGHLY recommended getting your own home inspection. Beware, no matter how much their paperwork tries to bully you and scam you into thinking you will lose all the money you’ve put down if you can’t close in time due to your own home inspector finding a multitude of problems with their work!!!! DO IT!!!! Ever wonder why they “stand behind their builds”? Could you imagine the lawsuits if they didn’t have this “amazing warranty” to come back and fix everything, they know isn’t right to begin with.
Piss poor workmanship.
A multitude of nail pops. I’m talking hundreds.
MOLD growing on our bathroom wall TWICE now, due to condensation from issues in the attic.
Dirty water due to the water heater not being installed properly and pulling hot water from the bottom of the tank, took 3 service calls and 2 full water heater drains for them to find the problem.
Water damage in bedroom from a leak.
Broken heating and cooling system that caused the upstairs of our house to be 85 degrees for months.
To be fair, yes. They have come through to fix everything. However, a brand new home should NOT be having all of these problems and definitely not as significant as such. REMINDER all of this has been within the first year of living here. The warranty won’t last forever. I’ve had to rearrange schedules SEVERAL times to have repairs done because who can work when something constantly has to be fixed?
DO YOURSELF A FAVOR, DO NOT BUY HERE!!!!!!!!!
Also, the HOA wants your first born child (not literally, but you get the point) before they will approve anything you want to do. Can’t even change the plants in your landscape without getting it approved. You have to pay a fee, submit a lot survey, elevation plan, pictures of anything you want to do. Also it takes 15-30 days depending on how much you want to pay to get it expedited.
Save yourself!!!
DL
Dipen Lalani
Sep 8, 2021
1.0
My first house purchase turned into stress . house Scam by pulte home builders
Water leak in basement
Flooring is coming out in 1 month old new build house
* Hvac not working
all houses in neighborhood has major problems
Frequently Asked Questions About Cherry Glen by Centex Homes
What are the closing costs for a new construction in Cherry Glen?
The closing costs for a new construction home in Cherry Glen vary, please ask your title agent at PGP Title for more information.
Am I responsible for indoor and outdoor pest solutions in Cherry Glen?
You are responsible for indoor and outdoor pest solutions for your new home in Cherry Glen.
Are there sidewalks and crosswalks for pedestrians in Cherry Glen?
Yes, there are plenty of sidewalks and crosswalks for pedestrians in our new construction community of Cherry Glen.
How do you enforce parking policies in Cherry Glen?
The homeowners' association in Cherry Glen is empowered to enforce parking with several different signs around the community. There are also designated areas for guests to park when visiting.
Is there a height restriction to plants, trees, and grass in Cherry Glen?
The beauty of our new homes in Cherry Glen is very important to us. Please check with your HOA manager regarding specific height restrictions to plants, trees, and grass.
What are the noise policies for common areas in Cherry Glen?
While our new homes do not have a specific noise policy for the common areas, we ask that residents of Cherry Glen please be considerate of others in the community when hosting get togethers that go late into the evening.
What does the homebuilder warranty cover in Cherry Glen?
We don't just build you a new home, we stand behind it! That’s why, with every home at Cherry Glen, we provide a limited home warranty that is easy to understand and based on common sense. We believe our homeowners have a right to expect a clean new home complete and free of defects at the time of closing. Things should work.
As detailed in our limited home warranty, if there are problems because of defects in materials and workmanship during the warranty term, we will arrange for their repair or replacement. In general and subject to certain exclusions, our limited home warranty includes coverage for materials and workmanship; coverage for heating, air conditioning, electrical, and plumbing systems; and coverage for structural components of the home. And, our home warranty transfers to the next owner if you decide to sell your home. Please visit our website to learn about our specific warranty coverages. There you can review the specific warranty booklet applicable to our homes in your market containing the complete limited home warranty terms, limitations and exclusions.
Do you offer trash pickup and recycling in Cherry Glen?
Trash and recycling pickup for these new homes is handled through the city/municipality and is not an HOA item. For the most up-to-date information about trash pickup and recycling, please check with local sales consultant.
Are these new construction homes in Cherry Glen great for raising kids?
The new construction homes in Cherry Glen are great for raising kids. In addition to the highly-regarded Oldham County School District, households of all shapes and sizes will appreciate the community's open greenspace and proximity to outdoor recreation along with all Oldham County has to offer.
How much do homeowners association fees cost in Cherry Glen?
Homeowner association fees and services are subject to change. For the most up-to-date information regarding community fees and services for our new homes please check with a local sales consultant.
What are the typical closing costs for a new construction home in Cherry Glen?
Closing costs for new construction homes in Cherry Glen vary; please consult your title agent at PGP Title for specific details.
Am I responsible for pest control services in my Cherry Glen home?
Yes, homeowners are responsible for both indoor and outdoor pest control solutions for their homes in Cherry Glen.
Does Cherry Glen have sidewalks and crosswalks suitable for pedestrians?
Yes, the Cherry Glen community includes plenty of sidewalks and crosswalks to ensure pedestrian safety and convenience.
How does Cherry Glen enforce its parking policies?
Parking enforcement is handled by the homeowners' association through multiple signs, with designated guest parking areas available throughout the community.
What does the limited homebuilder warranty cover at Cherry Glen?
The limited home warranty covers defects in materials and workmanship, including heating, air conditioning, electrical, plumbing systems, and structural components. It is transferable to the next owner. Visit the website for full details.
Are trash and recycling services included in Cherry Glen's HOA fees?
Trash and recycling pickup are managed by the city/municipality, not the HOA. For current scheduling and details, please contact a local sales consultant.
Are Cherry Glen homes suitable for families with children?
Yes, Cherry Glen is great for raising kids with access to the highly-regarded Oldham County School District, ample greenspace, and nearby outdoor recreational activities.
What are Cherry Glen's business hours, and do you offer virtual tours?
Cherry Glen is open Monday through Saturday from 11:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM. Walk-in, one-on-one, and virtual appointments are available.
What nearby dining options can I visit after touring Cherry Glen?
Nearby dining options include Torrey Pines Pub, Shinniganns Pub, and Seasoned Pub & Grill, all great spots to relax and enjoy a meal after your visit to Cherry Glen.
Are there local banks near Cherry Glen for convenient financial services?
Yes, Citizens Union Bank and Fifth Third Bank are located nearby, providing convenient access to banking services for Cherry Glen residents and visitors.
What recreational activities are available close to Cherry Glen?
Eagle Creek Golf Course nearby offers golf and outdoor activities, perfect for leisure before or after visiting Cherry Glen by Centex Homes.