The Highlands

Reviews

• ME

  Mauro Eskelsen

  Apr 15, 2026
  1.0
  Since Mission Rock Management took over this property, it has been nothing but chaos. What used to feel organized and resident focused has turned into a frustrating and poorly managed experience. I went to the leasing office to request a key fob, and they told me they only issue one per person per apartment even though there are clearly two people on the lease. That makes absolutely no sense and creates unnecessary inconvenience. The staff at the front desk are completely unhelpful. There’s no effort to offer solutions just a flat “no” to everything. I tried to access the gym and asked if they could simply open it for me. Instead, they told me I had to leave my ID just to borrow a fob. even though I’m already in their system as a verified resident. That’s ridiculous. Since the previous administration left, the level of service has dropped dramatically. This place advertises itself as “luxury apartments,” but there’s nothing luxury about how residents are treated. It feels cheap, disorganized, and poorly run. And the worst part? Every complaint is met with the same generic, scripted response: “Sorry to hear that.” No accountability, no real solutions, no improvement. This is not what residents are paying for
• LD

  Lioness Design

  Feb 5, 2026
  4.0
  Most staff are very nice, the place is lovely, and maintenance is really good. I like living here.
• LB

  Lauren Birschbach

  Jan 12, 2026
  4.0
  Chris did an awesome job! He came within the next day and helped solve my plumbing problem!
• LM

  Laura Mccombs

  Jan 9, 2026
  5.0
  I am so glad I moved to the Highlands! It is such an upgrade from my previous apartment at 138th and Pflumm Rd! I can’t say enough about the staff (Alyssa) and their maintenance team. Dyelan came by to check out a problem I was having and helped me with the other things in the process. He was very professional and went above and beyond what I asked of him. I will be a tenant for a long time!
• AM

  Alexis Marie

  Dec 29, 2025
  5.0
  I love the hot cocoa bar. I think adding peppermint sticks would be a great option as well 🫶🏻🤍 .