WaterCrest at City Center

Reviews

• DF

  Darren Fulk

  Nov 12, 2025
  5.0
  Apartments are clean and modern. Holly, the assistant manager at WaterCrest, went out of her way to help me return my Google Fibre router after I moved out of state for work. Awesome management and a great place to live!
• MM

  Maxx

  Oct 23, 2025
  5.0
  I just wanted to shout out to the maintenance team for helping me get into my locked, detached garage. I locked my opener in there, and we didn't have the keypad code, and maintenance went above and beyond to help me get in. The maintenance staff have always excelled since I've lived here, and I can't say enough good things about them!
• RB

  Ryan Bull

  Sep 15, 2025
  1.0
  Apartment 4/5. Complex 4/5. Maintenance staff 4.5/5. Management 2/5. Loud noises from upstairs like they have horses running around the apartment. Trash service is very unreliable we have taken our own out for the past 8 months. New PetScreening pet profiles are terrible caused nothing but issues. Pool closes a lot. Funky smells in elevators and hallways quite frequently. Since our time here we have had a few issues with the automatic garage door opening possibly after closing it and leaving and stayed open until hours later when we noticed it was open had to have that system reset a few times but pretty sure that has caused items going missing from our garage it’s been a while since that last happened though. Rent goes up a lot come time to renew. Lots of silver fish. 2 at most 3 packages stolen that I can recall in just over a year. We have been here over a year it has its good and has its bad points. Cost of rent is just unjustified for what it is in my opinion. Addition. You heard three things out of a much broader complaint. Ok. Addition. The office installed a new system which is terrible we have chatgtp/Ai generated emails and responses you thought it was fun trying talking to the human management wait until you get the Ai which has no clue what your on about how to fix the issue or anything and just cause another inconvenience to residents already received daily spam from their new system on matters already spoken to with office staff still getting the spam though seriously not good and it’s not going to help the staffing issues which plague this complex. They also keep selling people’s information their own residents. Just battled with pet screening to stop selling my information due to the management forcing pet profiles on residents even without pets took me a month to get rid of all the spam. The new AI system handled by a third party kicked in again sold my information because of this place I had had at least another 35 different companies spamming me daily because of this. Know what you are signing up for with this apartment complex. One last story to share about our experience here. A couple of months ago I woke up early hours of the morning and went to go get a glass of water I turned on the kitchen light and saw a cockroach run across the kitchen counter and disappear in a gap on our kitchen faucet so instantly I put in a pest control request with the office. My request was denied as I was told “it’s a specialist treatment that we don’t cover” but they could arrange it for me with pest control for it was between $75-$100 per visit that we would have to pay for and I was like hang on a minute it’s in both our interests to sort this and I had said it’s more yours then mine as we can just move and the issue won’t be ours but it still will be yours so that was fun and games I left it at I will think about it because I don’t have that money to do it eventually they did pay for it but it was such an ordeal. Luckily it just seemed to be one roach no other activity. They do have a silver fish problem here though. It’s such an ordeal to get them to pay for things. When we first moved in the previous resident had cut all the connections to the Ethernet ports that are in this small electrical cupboard so none of the Ethernet ports in any of the rooms worked and that was the same thing google fibre wouldn’t fix it because it was damage to their stuff and they said the apartment complex was liable, the apartment complex said it’s googles equipment and google were responsible and this went on for a couple of months before the apartment complex finally fixed it. This is this place in a nutshell they don’t hear the issues and fight against hoping you will just give up.
• RH

  Ralph Hewitt

  Aug 2, 2025
  5.0
  I have had nothing but positive interactions with the staff that works here Richard is amazing and always makes sure any issue that is brought up is taken care of as quick as possible. The maintenance staff is also stellar especially Melissa she is always friendly and I see her working so hard. There was one time I saw her picking up around the pool area after the previous evening where the residents left trash all over the place. Kudos to her and Richard for their constant professionalism.
• EK

  Ella Klostermann

  Aug 1, 2025
  1.0
  This was my first apartment, and I was genuinely excited to move in with my brother, who had previously lived here and recommended the place. Unfortunately, our experience has taken a disappointing turn. We haven’t even lived here a full year, and yet we've already had to renew our lease. Despite that, we will not be signing another lease once this one is up. We have upstairs neighbors—likely with a child—who run, jump, and stomp around nearly every evening. On the weekends, the child has woken me up at 7/8 in the morning. This noise has in the past lasted all day long. It’s become extremely difficult to relax or enjoy quiet time in our own place. We’ve submitted three formal noise complaints. After the first, management asked us to document the disturbances, which we did. But after our second complaint, we received no response. The third complaint got a brief reply, but nothing regarding an actual plan of action. The lack of follow-through is not limited to noise issues. I’ve also tried to get clarity on basic amenities like how to use the on-site grills. I called multiple times during business hours and sent an email. It took several days to get any kind of reply, despite reaching out during open office hours. Overall, if you’re thinking of moving here, I would encourage you to reconsider. The apartment itself might seem appealing at first, but the ongoing disturbances and lack of communication from management have made this experience deeply frustrating.

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