WaterCrest at City Center

Reviews

• IS

  Isaac Stevenson

  Feb 16, 2026
  3.0
  Wife and I have lived here for about 8 months now, and have had a very mixed experience. Initial impression during the tour was very positive (although they of course would only let us view a model instead of an actual livable unit). We decided we liked it the best out of the others we looked at in the area and went ahead and applied. Had some difficulty after that point getting ahold of anyone in the office, but we did eventually get through and our application was accepted. I told the leasing agent when we were moving in and everything seemed to be going great. Fast forward, our lease has started and it’s about a week before we can actually move in. I got the electrical set up and called to make sure everything was ready for move in, and said I would be stopping by as I had a job interview in the area (we were moving from out of town). I was told that everything was ready to go and stopped by the office to get my papers and stuff. When I got to the actual unit, the door was propped open for anyone to enter (alarming). I stepped inside and was met with unvacuumed carpets, sloppily painted walls and doors with paint on outlets, light switches, doorknobs, and the thermostat, paint chips on the vinyl floor, broken weather stripping on the balcony door, the dryer unhooked and pulled away from the wall with a mass of lint coating the floor behind it, and the toilet bowl covered in strange green gunk like you might find in a park bathroom, and some other issues I’m sure I’m forgetting. I called the office and complained about the issues as we were supposed to move in 2 days, and she said she had no idea how that happened and she would get someone out asap. When we brought all of our stuff from 2 hours away, basically the only thing that was fixed was the dryer, and it looked like they sort of tried to clean the floors. They said the toilet would take a few days, and a few days later it was fixed. The following months were plagued by constant staff turnover and communication issues. I, being the dummy that I am, never filled out the maintenance checklist, so I’m sure that all of the scuffs, chips, and scratches that I told the original leasing agent about (who is no longer here) will be blamed on us and we will probably not get our deposit back. Also forgot to mention when we moved in the elevator was down so we had to move all our stuff in without it. Things have taken a turn for the better recently. They hired a new management and maintenance team from another property and they have been very responsive and quick at getting things fixed up around the property. I still think we are paying too much for the experience we’ve had and the relatively small space, so we will definitely be trying to negotiate our price down if we were to renew, but otherwise I think we will probably be going somewhere that offers more space for the same or less per month. In short, I would definitely recommend it more now than when we first moved in, but there are probably other places nearby with more bang for your buck.
• RC

  Rachel Cox

  Jan 30, 2026
  5.0
  Lived there for five years and just moved out today. Really sad to leave this beautiful home but I was moving out of state and couldn’t take them with me. Thanks to the amazing maintenance staff and grounds crew for keeping the place running. Management changed recently and I never had any issues. Hopefully things stay the same and more will have as great of an experience as I did!
• DF

  Darren Fulk

  Nov 12, 2025
  5.0
  Apartments are clean and modern. Holly, the assistant manager at WaterCrest, went out of her way to help me return my Google Fibre router after I moved out of state for work. Awesome management and a great place to live!
• MM

  Maxx

  Oct 23, 2025
  5.0
  I just wanted to shout out to the maintenance team for helping me get into my locked, detached garage. I locked my opener in there, and we didn't have the keypad code, and maintenance went above and beyond to help me get in. The maintenance staff have always excelled since I've lived here, and I can't say enough good things about them!
• RB

  Ryan Bull

  Sep 15, 2025
  1.0
  Apartment 4/5. Complex 2/5 keeps getting lower. Maintenance staff 4.5/5. Management 2/5. Loud noises from upstairs like they have horses running around the apartment. Trash service is very unreliable we have taken our own out for the past 8 months. New PetScreening pet profiles are terrible caused nothing but issues. Pool closes a lot. Funky smells in elevators and hallways quite frequently. Since our time here we have had a few issues with the automatic garage door opening possibly after closing it and leaving and stayed open until hours later when we noticed it was open had to have that system reset a few times but pretty sure that has caused items going missing from our garage it’s been a while since that last happened though. Rent goes up a lot come time to renew. Lots of silver fish. 2 at most 3 packages stolen that I can recall in just over a year. We have been here over a year it has its good and has its bad points. Cost of rent is just unjustified for what it is in my opinion. Addition. You heard three things out of a much broader complaint. Ok. Addition. The office installed a new system which is terrible we have chatgtp/Ai generated emails and responses you thought it was fun trying talking to the human management wait until you get the Ai which has no clue what your on about how to fix the issue or anything and just cause another inconvenience to residents already received daily spam from their new system on matters already spoken to with office staff still getting the spam though seriously not good and it’s not going to help the staffing issues which plague this complex. They also keep selling people’s information their own residents. Just battled with pet screening to stop selling my information due to the management forcing pet profiles on residents even without pets took me a month to get rid of all the spam. The new AI system handled by a third party kicked in again sold my information because of this place I had had at least another 35 different companies spamming me daily because of this. Know what you are signing up for with this apartment complex. One last story to share about our experience here. A couple of months ago I woke up early hours of the morning and went to go get a glass of water I turned on the kitchen light and saw a cockroach run across the kitchen counter and disappear in a gap on our kitchen faucet so instantly I put in a pest control request with the office. My request was denied as I was told “it’s a specialist treatment that we don’t cover” but they could arrange it for me with pest control for it was between $75-$100 per visit that we would have to pay for and I was like hang on a minute it’s in both our interests to sort this and I had said it’s more yours then mine as we can just move and the issue won’t be ours but it still will be yours so that was fun and games I left it at I will think about it because I don’t have that money to do it eventually they did pay for it but it was such an ordeal. Luckily it just seemed to be one roach no other activity. They do have a silver fish problem here though. It’s such an ordeal to get them to pay for things. When we first moved in the previous resident had cut all the connections to the Ethernet ports that are in this small electrical cupboard so none of the Ethernet ports in any of the rooms worked and that was the same thing google fibre wouldn’t fix it because it was damage to their stuff and they said the apartment complex was liable, the apartment complex said it’s googles equipment and google were responsible and this went on for a couple of months before the apartment complex finally fixed it. This is this place in a nutshell they don’t hear the issues and fight against hoping you will just give up.

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