EdgeWater at City Center

Reviews

• SA

  Shawnta Addison

  Apr 5, 2026
  5.0
  I came by for a tour on 4/4 and I just want to give Jocelyn a good review. She was very informative, broke down costs, talked about resident events currently happening and ones in the past. She provided me a quote and followed by email after as promised. She even suggested I check out the sister property across the lot, which I decided to do and it was a night and day difference which is why I had to leave a review. It was like pulling teeth talking to the young lady over there. So thank you again Jocelyn for your help.
• GH

  ginger harry

  Mar 10, 2026
  1.0
  Staff is not friendly or helpful. Lots of fees and random charges to your account
• MP

  Marshall Pike

  Feb 20, 2026
  1.0
  This review represents a serious service failure I encountered living here. Last November, my fiancée and I scheduled an apartment tour to find a larger unit to move into in preparation for our marriage. At the time, I was living in a studio and specifically looking to upgrade within the same property. We worked directly with a leasing manager named Alberto. We told him our timeline and when we would need to initiate the moving process. We signed up for both email and text alerts and he agreed to put it in writing and relay it to the team that we were prepared to place a deposit immediately once a qualifying unit became available, without delay. We continued to monitor the website weekly to see if anything opened up. Communication continued initially, but sometime in december Alberto stopped responding entirely. We emailed 3 times stating our continued interest in placing a deposit but got nothing. We received no email alerts, and no text alerts from the notification lists we signed up for either. Because of this lack of contact, we were forced to begin exploring other housing options. When I later walked into the leasing office to provide notice to vacate, I was informed that the exact units we had been waiting for had been leased three weeks earlier. At that point, I was also told that Alberto no longer worked for the management team. We were never notified of his departure, our emails were not forwarded or reassigned, and no one followed up with us despite our documented interest and readiness to place a deposit. As a direct result, we were left with no option but to secure housing elsewhere, which is requiring us to pay double rent for two months. We requested a reasonable resolution to reduce this burden to one month of overlapping rent due to the clear service issue but this request was denied. It took three nervous weeks for management to even provide that denial. During that time, we had to repeatedly walk into the office because the communication was so poor. We had been given the runaround the entire time despite management stating that in the past they have worked out solutions for unexpected issues like this. I am in financial burden due to the failure of the online notification systems and the inability of this team to function as a unit and provide basic service.
• SB

  Scott Bundi

  Jan 21, 2026
  1.0
  I visited Edgewater at City Center on Monday the 19th of January 2026. I really liked the property and the apartment I was shown. The agent said she would send me a quote, we discussed a 1 bedroom apartment at 1370.00 per month with a move in date of March 25th. I received the quote, the move in date of 3/25 showed a higher rate than 1370.0. Three hundred dollars more. One option was an April 2nd move in with the 1370.00 amount. I was told I had to apply in 48 hours or the price would change. When I called and said that the amounts were different from what we discussed, as was term, and as was move in date. I was told “I’m looking at it right here, it shows what I promised”. I attempted to get the screen shots I took over to the office. I was told repeatedly replying to the thank you email I sent, which I never got. I asked for an email address to the office, that request was ignored and was again told to reply to an email I never received. I am now beyond frustrated and no longer want to live at Edgewater. Because I was argued with, because I explained the numbers I’m looking at are different than what we discussed, only to be told no they aren’t. Clearly the customer is always right, doesn’t apply here. I will take my business elsewhere.
• SD

  Sondor Davaasuren

  Nov 20, 2025
  1.0
  My experience with Watercrest and Edgewater apartments, owned by the Multi-Block family in Lenexa, Kansas, was nothing short of a nightmare. From the very beginning, the management team was inaccessible and unresponsive. I made numerous calls—over 20—and visited the office multiple times, but the main manager was almost never present, and the assistant manager lacked the necessary knowledge to assist. After a prolonged approval process involving multiple calls and visits, I finally moved in, only to find that the apartment did not match what I had been promised. I requested a unit facing the pool area due to my dog Luna’s noise sensitivity, but instead, I was given a unit facing the highway. This made it impossible for Luna to stay comfortable at home. On moving day, I had arranged for multiple services—furniture delivery from Nebraska Furniture Mart, a mattress from Mattress Firm, and internet installation. Unfortunately, the management offered no solutions saying take it or leave it and left me to handle the consequences. I sent back all my moving services back due to no place to move in. This forced ME to find, ME to do their job for free an alternative apartment at Edgewater. Even at Edgewater, moving day was delayed again due to maintenance issues, causing further inconvenience and additional costs with movers and other services due to push them back 2nd time. The head management company, Multi-Block family, provided no viable solutions or apologies, further adding to my frustration. When it was time to move out, I left the apartment in immaculate condition, i hired cleaning crew and clean the apartment spotless. I told my cleaning crew clean specially under washer, dryer area which they send me picture of man underwear and socks which I lived there alone! Which means they did not even clean properly when i moved in yet the management refunded only $4 of my deposit. When I moved in they didn’t give me apartment with new carpet. It was cleaned old carpet. Now they are saying carpet has 5 years life span and your apartment carpet has zero. I lived there one year!!!!! Do the MATH!!!! Additionally, they failed to refund fee. Guy who worked before new management team Irvin told me that pay $69 to get extra key but when you move out we will refund your money back! It was verbal. I talked with him over the phone but I paid with resident portal! But now they are saying old management team agreement not apply for new management team! Which is very unprofessional! After i sent them email: explaining unprofessional now they are saying it is not in your agreement! It is 🐂 💩 In conclusion, while the apartments themselves may be decent, the management’s incompetence and unprofessionalism make it impossible for me to recommend them. I strongly advise future tenants to get everything in writing and proceed with caution.

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